110 CMR, § 3.02

Current through Register 1538, January 3, 2025

Section 3.02 - How to Request Information and Referral Services

Requests for information and referral services may be made in person, by telephone (telephone access shall be assured to deaf and hearing impaired persons through the Department's use of TTD (telephonic telecommunications device) equipment), in writing, or via the mail. A client may request information and referral services directly from the Department, or the client may be referred to the Department by an agency or community professional. A Department employee shall collect the following information on every request or referral for information and referral services:

(1) date of request/referral;

(2) type of request;

(3) Department action taken;

(4) such other information as may be required.

110 CMR, § 3.02