Quicken Loans, In House Realty, Quizzle LLC, One Reverse Mortgage, Fathead LLC, Rock Connections, Ti

National Labor Relations Board - Administrative Judge Opinions

Apr 7, 2016

07-CA-145794 (N.L.R.B. Apr. 7, 2016)

JD-28-16ER
UNITED STATES OF AMERICA
BEFORE THE NATIONAL LABOR RELATIONS BOARD
DIVISION OF JUDGES
QUICKEN LOANS, INC.,
IN-HOUSE REALTY, LLC
ONE REVERSE MORTGAGE, LLC
FATHEAD, LLC
ROCK CONNECTIONS, LLC
TITLE SOURCE, INC.,
Respondents, Case 07-CA-145794
and
HUGH MACEACHERN, an Individual,
Charging Party.
ERRATA
The following corrections are hereby made in my decision in the above-captioned matter
that issued April 7, 2016:
On page 7 at line 10 of footnote 5, the word "are" is corrected to "is"; and the
word "have" is corrected to "has."
On page 7 at line 11 of footnote 5, the word "are" is corrected to "is."
Dated, Washington, D.0 April 12, 2016
C
David I. Goldman
Administrative Law Judge
JD-28-16
Detroit, MI
UNITED STATES OF AMERICA
BEFORE THE NATIONAL LABOR RELATIONS BOARD
DIVISION OF JUDGES
QUICKEN LOANS, INC.,
IN-HOUSE REALTY, LLC
ONE REVERSE MORTGAGE, LLC
FATHEAD, LLC
ROCK CONNECTIONS, LLC
TITLE SOURCE, INC.,
Respondents,
and
Case 07-CA-145794
HUGH MACEACHERN, an Individual,
Charging Party.
Counsel:
Patricia Fedwa, Esq. (NLRB Region 7)
of Detroit, Michigan, for the General Counsel
Russell S. Linden, Esq. (Honigman Miller Schwartz & Cohn LLP)
of Detroit, Michigan for the Respondents
DECISION
INTRODUCTION
DAVID I. GOLDMAN, ADMINISTRATIVE LAW JUDGE. This case involves the government's
facial challenge to scores of employee rules (or portions of rules) maintained by a group of
employers in an employment manual called "the Big Book." The government alleges that the
offending rules would have a reasonable tendency to be interpreted by employees as interfering
with their right to engage in activity protected under the National Labor Relations Act (Act), and
thus, are violative of the Act. The employers deny that any of the challenged rules violate the Act.
As discussed herein, applying National Labor Relations Board (Board) precedent, I consider each
of the challenged rules. I find that many violate the Act, and many do not. A summary of
complaint violations and dismissals follows the analysis set forth in this decision.
JD-28-16
STATEMENT OF THE CASE
On February 4, 2015, Hugh MacEachern (MacEachern) filed an unfair labor practice
charge alleging violations of the Act by Quicken Loans (Quicken), In-House Realty (In-House),
Quizzle LLC, One Reverse Mortgage (One Reverse), Fathead LLC (Fathead), Rock Connections

5 LLC (Rock Connections), and Title Source, Inc. (Title Source) (collectively the Employers or the
Respondents) docketed by Region 7 of the National Labor Relations Board (Board) as Case 07-
CA-145794. Based on an investigation into the charge, on April 21, 2015, the Board's General
Counsel, by the Regional Director for Region 7 of the Board, issued a complaint and notice of
hearing alleging that the Hospital had violated the Act. On May 4, 2015, the Respondents filed an
10 answer denying all alleged violations of the Act. The General Counsel filed an amended
complaint and notice of hearing on November 23, 2015. The Respondents filed an answer to the
amended complaint on December 7, 2015, again denying all alleged violations of the Act.
A hearing in this matter opened November 3, 2015, adjourned, and reopened and was
15 completed December 8, 2015, in Detroit, Michigan.'
On December 18, 2015, pursuant to motion of the Respondents, the record was opened
post hearing to receive certain exhibits offered by the Respondents. Counsel for the General
Counsel and the Respondents filed post trial briefs in support of their positions by February 11,
20 2016. On the entire record, I make the following findings, conclusions of law, and
recommendations.
JURISDICTION
25
At all material times, the Respondents are and have been corporations with an office and
place of business in Detroit, Michigan. Quicken is and has been engaged in mortgage lending
services. In-House is and has been engaged in providing credit score reporting and education
services. Reverse One is and has been engaged in reverse mortgage lending services. Fathead
30 is and has been engaged in the manufacture and retail sale of vinyl wall graphics. Rock
Connections is and has been engaged in providing marketing call center services. Title Source is
and has been engaged in providing title insurance and property valuation services. In conducting
their operations during the calendar year ending December 31, 2014, Respondents Quicken, In-
House, One Reverse, Rock Connections, and Title Source, each performed services valued in
35 excess of $50,000 in States other than the State of Michigan. In conducting its operations during
the calendar year ending December 31, 2014, Respondent Fathead derived gross revenues in
excess of $500,000 and sold and shipped from its Detroit, Michigan place of business products
and goods valued in excess of $50,000 directly to points outside the State of Michigan. At all
material times, each Respondent has been an employer engaged in commerce within the
40 meaning of Section 2(2), (6), and (7) of the Act.
Based on the foregoing, I find that this dispute affects commerce and that the Board has
jurisdiction of this case, pursuant to Section 10(a) of the Act.
lAt the hearing, Counsel for the General Counsel moved to withdraw the allegations against
Respondent Quizzle LLC due to a settlement. The Respondents agreed to this. The Charging
Party objected. Upon consideration, I approved the settlement, severed all allegations relating to
the Respondent Quizzle, LLC, and remanded those aspects of the case to the Regional Director
for handling consistent with the settlement. On my own motion, I am removing Quizzle LLC from
the caption of this matter. Further collective references in this decision to the Employers or the
Respondents do not refer to Quizzle LLC.
2
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UNFAIR LABOR PRACTICES
Factual Findings

5 The Respondents (with the exception of Fathead) are part of the financial service industry,
primarily related to issuance of property and home mortgages and related real estate business.
The largest is the Respondent Quicken which employs approximately 13,000 employees in at
least four states. Title Source employs approximately 2,500 employees, most of whom work
through its Detroit office. Approximately 400 employees work from their homes and
10 approximately 100 work in offices located in other states. In-House employs approximately 100
employees, all but two—who work in Arizona—work at its Detroit office. One Reverse employs
"roughly" 140 employees at its Detroit location, approximately 30 at its San Diego office, and
some remaining employees work from home.
15 The Respondent Rock Connections performs marketing services, including for
Respondent Quicken. Rock Connections employs approximately 450 employees in Detroit.
Respondent Fathead's "core consumer product is life-sized die cut decals, typically of athletes
and entertainment characters." Fathead employs approximately 100 employees; all but three,
who work from home in other states, work at its Detroit location.
20
The Respondents are described in "the Big Book"—the employee manual containing the
rules at issue in this case—as a "family of companies." The precise relationship of the
Respondents to one another was not litigated and is not material.
25 The Big Book (hereinafter BB) is an employee manual, of which there are three versions
in evidence, that since (according to stipulation of the parties) August 4, 2014, was distributed to
some employees of each of the Respondents. There are record references that suggest that a
copy was provided to new employees when hired (at least in some cases). The BB is distributed
by person or email to the job classifications maintained by each Respondent.
30
The BB covers a wide range of topics related to the Respondents and numerous other
affiliated companies. The version in effect as of August 2014 (GC Exhibit 2) begins with a
"welcome letter" indicating that the book is for new employees, and a note "About this book," that
states that the "Pulse Big Book" is the property of the Respondent Quicken and "must be returned
35 to the company if you are no longer employed by the company."2 There is material about the
history of the "company," and listing of companies considered in the "family" of companies,
including the Respondents. There is information about the top executives and managers of
Quicken and other companies, including the other Respondents. This section is approximately
83 pages, and is followed by a 55-page section called "My Wellness" that describes employee
40 benefits information on a wide range of subjects (e.g., medical, dental, holidays, vacation,
retirement, and other benefits). This is followed by the section "Things We Live By," which is 40
pages of provisions regarding non-discrimination, parking, safety, and many other issues. This is
followed by an approximately 30-page section called "Do the Right Thing," which covers a variety
of information regarding servicing and protecting information for clients, and about the loan
45 mortgage process. This is followed by a 15-page section of rules pertaining to subjects such as
email and internet usage, passwords, and physical security. This is followed by a five-page
section on diversity and non-harassment/discrimination procedures. Finally, there is a ten-page
section on "Your First 60 days," which provides new employees with some immediate "to do" lists
and orientation material.
50
2"PuIse" refers to the human resources department.
3
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Versions of the BB—one that was distributed October 1, 2014 to March 15, 2015 (GC
Exhibit 3) and one distributed March 1, 2015 to March 30, 2015 (GC Exhibit 4)—were also placed
into evidence. These versions are very similar to the version described above.
5 On December 4, 2015, by email notice sent to all employees, the Respondents rescinded
all versions of the BB, effective immediately.
Analysis
10
The General Counsel alleges that the Respondents' maintenance of scores of separate
provisions and subprovisions in the BB violated Section 8(a)(1) of the Act.
Section 8(a)(1) of the Act makes it an unfair labor practice for an employer "to interfere
15 with, restrain, or coerce employees in the exercise of the rights guaranteed in section 7 [of the
Act]." Section 7, the cornerstone of the Act, provides that:
Employees shall have the right to self-organization, to form, join, or assist labor
organizations, to bargain collectively through representatives of their own
20 choosing, and to engage in other concerted activities for the purpose of collective
bargaining or other mutual aid or protection, and shall also have the right to refrain
from any or all of such activities.
A core activity protected by Section 7 is the right of employees to discuss, debate, and
25 communicate with each other regarding their workplace terms and conditions of employment.
"This guarantee [of Section 7 rights] includes both the right of union officials to discuss
organization with employees, and the right of employees to discuss organization among
themselves." Central Hardware Co. v. NLRB, 407 U.S. 539, 542 (1972). This is because
"[Section 7 organization rights are not viable in a vacuum; their effectiveness depends in some
30 measure on the ability of employees to learn the advantages and disadvantages of organization
from others. Early in the history of the administration of the Act the Board recognized the
importance of freedom of communication to the free exercise of organization rights." Id. at 543
(internal citations omitted). Thus, "Employees have a statutorily protected right to solicit
sympathy, if not support, from the general public, customers, supervisors, or members of other
35 labor organizations." NCR Corp., 313 NLRB 574, 576 (1993). Consequently,
the Board has held that employees' concerted communications regarding matters
affecting their employment with their employer's customers or with other third
parties, such as governmental agencies, are protected by Section 7 and, with
40 some exceptions not applicable here, cannot lawfully be banned. See Kinder-Care
Learning Centers, 299 NLRB 1171, 1171U, 1172 (1990), and cases cited therein.
As the Board explained in Kinder-Care, prohibiting employees from communicating
with third parties "reasonably tends to inhibit employees from bringing work-related
complaints to, and seeking redress from, entities other than the Respondent, and
45 restrains the employees' Section 7 rights to engage in concerted activities for
collective bargaining or other mutual aid or protection." Id. at 1172.
Trinity Protection Services, 357 NLRB 1382, 1383 (2011).
50 "In determining whether a work rule violates Section 8(a)(1), the appropriate inquiry is
whether the rule would reasonably tend to chill employees in the exercise of their Section 7
rights." Hyundai America Shipping Agency, 357 NLRB 860, 861 (2011), enfd. in relevant part,
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805 F.3d 309 (D.C. Cir. 2015); Lafayette Park Hotel, 326 NLRB 824, 825 (1998), enfd. 203 F.3d
52 (D.C. Cir. 1999). "Where the rules are likely to have a chilling effect on Section 7 rights, the
Board may conclude that their maintenance is an unfair labor practice, even absent evidence of
enforcement." Lafayette Park Hotel, supra.
5
If the rule explicitly restricts Section 7 rights, it is unlawful. Lutheran Heritage, 343 NLRB
646, 646 (2004). If it does not, "the violation is dependent upon a showing of one of the following:
(1) employees would reasonably construe the language to prohibit Section 7 activity; (2) the rule
was promulgated in response to union activity; or (3) the rule has been applied to restrict the
10 exercise of Section 7 rights." Id. at 647
In the instant case, the General Counsel does not allege that the challenged portions of
the BB were promulgated in response to union activity. Further, the complaint does not allege
that the policy has been discriminatorily applied. Rather, the General Counsel's claim is that the
15 challenged BB rules are overbroad on their face, such that employees would reasonably construe
the language of the allegedly offending provisions of the BB to sweep within their prohibition
activity that is protected by Section 7 of the Act. See, GC Br. at 1.
In considering whether "employees would reasonably construe the [rule's] language to
20 prohibit Section 7 activity," the Board follows certain guides in its decisionmaking that are
pertinent here. "An employer rule is unlawfully overbroad when employees would reasonably
interpret it to encompass protected activities." Triple Play Sports Bar, 361 NLRB No. 31, slip op.
at 7 (2014), affirmed, 204 LRRM (BNA) 3514 (2d Cir. 2015). The Board has explained that "as in
8(a)(1) cases generally, our task is to determine how a reasonable employee would interpret the
25 action or statement of her employer, and such a determination appropriately takes account of the
surrounding circumstances." Roomstore, 357 NLRB 1690, 1690 fn. 3 (2011) (citation omitted).
"[l]n determining whether a challenged rule is unlawful, the Board must give the rule a
reasonable reading. It must refrain from reading particular phrases in isolation, and it must not
presume improper interference with employee rights." Lutheran Heritage, supra at 846, citing
30 Lafayette Park Hotel, 326 NLRB at 827
There is, however, no requirement that the employer has applied the unlawful rule. "As
the mere maintenance of the rule itself serves to inhibit the employees engaging in otherwise
protected organizational activity, the finding of a violation is not precluded by the absence of
35 specific evidence that the rule was invoked as any particular date against any particular
employee." Farah Mfg. Co., 187 NLRB 601, 602 (1970), enfd. 450 F.2d 942 (5th Cir. 1971). For
"[it is well settled that an employer may violate Section 8(a)(1) through the mere maintenance of
work rules, even in the absence of enforcement or evidence that the rules were implemented in
violation of Section 7, as the appropriate inquiry is whether the rule would reasonably tend to chill
40 employees in the exercise of their Section 7 rights." New Passages Behavioral Health, 362
NLRB No. 55, slip op. at 1(2015) (and cases cited therein) (rejecting employer's exception to
judge's finding of a maintenance violation where exceptions based only on contention that there
is no evidence that the rules were still in force or had been enforced or implemented in violation
of Section 7).
45
Finally, when a rule is ambiguous, "[elven if the Respondent did not intend the rule to
extend to protected communications, [if] that intent was not sufficiently communicated to the
employees" then lilt is settled that ambiguity in a rule must be construed against the respondent-
employer as the promulgator of the rule." DirectTV, 359 NLRB No. 54, slip op. at 2 (2013) (citing
50 Lafayette Park Hotel, supra at 828 (even if rule not intended to reach protected conduct, its lawful
intent must be "clearly communicated to the employees")), affirmed and adopted in relevant part,
362 NLRB No. 48 (2015); Lily Transportation, Corp., 362 NLRB No. 54 fn. 3 (2015);
5
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Norris/O'Bannon, 307 NLRB 1236, 1245 (1992); Flex Frac Logistics, LLC, 358 NLRB 1131, 1132
(2012) ("Board law is settled that ambiguous employer rules—rules that reasonably could be read
to have a coercive meaning—are construed against the employer. This principle follows from the
Act's goal of preventing employees from being chilled in the exercise of their Section 7 rights-

5 whether or not that is the intent of the employer—instead of waiting until that chill is manifest,
when the Board must undertake the difficult task of dispelling it"), enfd, 746 F.3d 205 (5th Cir.
2014).3 Hyundai America Shipping Agency, 357 NLRB 860, 871 (2011) ("employees should not
have to decide at their own peril what information is not lawfully subject to such a prohibition"),
enfd. in relevant part, 805 F.3d 309 (D.C. Cir. 2015).
10
Notably, Board precedent is clear that the test is whether a rule reasonably would be
construed as abridging Section 7 activity. Not whether it "can" or "could" be so construed.
Conagra Foods, 361 NLRB No. 113, slip op. at 3-4 fn. 11 (2014), enfd. in relevant part, F.3d
205 LRRM (BNA) 3407 (8th Cir. 2016); Lutheran Heritage, 343 NLRB at 647 (Where, as here,
15 the rule does not refer to Section 7 activity, we will not conclude that a reasonable employee
would read the rule to apply to such activity simply because the rule could be interpreted that
way") (Board's emphasis). However, as the D.C. Circuit has observed, lajlthough in some
settings a critical difference might exist between 'could' and 'would,' there is no such difference
here between the phrases 'could reasonably' and 'would reasonably.' Both preclude possible, but
20 unreasonable, interpretations of company rules." Cintas Corp. v. NLRB, 482 F.3d 463, 467 fn. 1
(D.C. Cir, 2007). ("We find slippage between 'would' and 'could' inconsequential here given the
Board's use of the modifier 'reasonably").
As is evident from the foregoing, and from decades of unvarying precedent, the Board
25 applies an objective test to claims that the mere maintenance of a rule unlawfully would tend to
chill employee protected activity. Thus, the issue is whether an employee would reasonably
construe the language of the allegedly offending provisions of the BB to prohibit Section 7 activity.
The test is not whether it can be proven that any particular employee did. This is consistent with
the "settled" Board precedent "that the basic test for evaluating whether there has been a
30 violation of Section 8(a)(1) is an objective test, i.e., whether the conduct in question would
reasonably have a tendency to interfere with, restrain, or coerce employees in the exercise of
their Section 7 rights, and not a subjective test having to do with whether the employee in
question was actually intimidated." Multi-Ad Services, 331 NLRB 1226, 1227-1228 (2000)
(Board's emphasis), enfd. 255 F.3d 363 (7th Cir. 2001). Accord, Miller Electric Pump, 334 NLRB
35 824, 825 (2001); Joy Recovery Technology Corp., 320 NLRB 356, 356 (1995), enfd. 134 F.3d
1307 (7th Cir. 1998).
As the Board has explained, "[i]ri assessing the lawfulness of the Respondent's rule, we
are not concerned with the subjective impact of the rule on particular employees. Instead, we
40 must determine whether the rule reasonably tended to coerce employees in the exercise of their
Section 7 rights." Waco, 273 NLRB 746, 748, 753 (1984) (fn. omitted) (rejecting judge and
employer's reliance on the lack of showing that any employee felt inhibited by the rule and
affirmative evidence relied upon by the judge that employees "had no such inhibitions"). As the
D.C. Circuit has explained, "[i]n making its determination, the Board focuses on the text of the
45 challenged rule. As long as its textual analysis is reasonably defensible, and adequately
explain[ed], the Board need not rely on evidence of employee interpretation consistent with its
'Although Flex Frac is a "Noel Canning" case, the Board's order in Flex Frac was enforced by
the Fifth Circuit prior to the issuance of the Supreme Court's decision in Noel Canning, U.S.
, 134 S.Ct. 2550 (2014), "and there is no question regarding the validity of the Court's
judgment." Shadyside Hospital, 362 NLRB No. 191, slip op. 1-2, fn. 5(2015). Thus the Board
relies on Flex Frac. Id.
6
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own to determine that a company rule violates section 8 of the Act." Cintas Corp. v. NLRB, 482
F.3d 463, 467 (2007) (internal quotations and citations omitted).
For these reasons, I sustained objections at trial to the Respondents' effort to procure

5 testimony from five employees that they were not aware of the BB having any provisions that
would interfere with various rights that are recognized as protected under the Act.4
I similarly reject the Respondents' argument, advanced in their brief, as to the relevance
of such evidence. Such wholly subjective and conclusory testimony is irrelevant under the
10 Board's objective standard for determining a violation.5
At the same time, and over the objection of the General Counsel, I allowed testimony by
managerial employees that they do not know much about the BB or what is in it; that they did not
41 sustained objections to questions about whether employee Spencer was aware of any
provision in the BB that would prohibit him from discussing pay and benefits with fellow
employees. (Tr. 109). Spencer's only knowledge of the BB came from meeting with the
Respondents' counsel about a month before trial (Tr. 111), rendering such testimony on what he
thought the BB prohibited doubly meaningless (as pointed out by Counsel for the General
Counsel (Tr. 110)). I sustained objections to and did not permit questioning of four other (would-
be) witnesses about "what they would say about how they read the big book." Counsel's offer of
proof as to these employees stated that they would testify that they did not believe the BB
prohibited a variety of conduct that is generally protected by the Act.
5And it must be irrelevant unless the Board wants to encourage parties to bring in all (in this
case all 13,000) employees to testify as to their subjective perception of whether the rules in the
BB have interfered with, restrained, or coerced them. To allow alleged employer threats to be
evaluated based on competing testimony of the employees or managers' reactions to or views of
the alleged threat is to practically invite self-serving (if not coerced) testimony, not to mention
limitless numbers of witnesses. It would be a standardless and unending inquiry.
I note that the Respondents' brief resorts at times to derision of the Board's use of an
objective standard, referring to "the mythical objective" employee (R. Br. at 32) and essentially
accusing the Board of substituting its "juristic" reading for that of the employee. (R. Br. at 17-18).
Suffice it to say that "juristic" use of objective standards is and has been common throughout
many diverse areas of law, for hundreds of years, and is fundamental to our system of legal
reasoning and justice. As Prosser and Keeton have noted (with regard to negligence):
The whole theory of negligence presupposes some uniform standard of behavior.
Yet the infinite variety of situations which may arise makes it impossible to fix
definite rules in advance for all conceivable human conduct. The utmost that can
be done is to devise something in the nature of a formula, the application of which
in each particular case must be left to the jury, or to the court. The standard of
conduct which the community demands must be an external and objective one,
rather than the individual judgment, good or bad, of the particular actor; and it must
be, so far as possible, the same for all persons, since the law can have no
favorites. At the same time, it must make proper allowance for the risk apparent to
the actor, for his capacity to meet it, and for the circumstances under which he
must act. The courts have dealt with this very difficult problem by creating a
fictitious person, who never has existed on land or sea: the reasonable [person]
of ordinary prudence.
W. P. Keeton, et al., Prosser and Keeton on Torts § 32, at 173-174 (5th ed. 1988) (internal
quotations omitted).
7
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rely upon it; that it played no role in their work life; that they never heard it referenced or referred
to by managers above them or employees below them.6
The Respondents argues that context and circumstances matter in evaluating whether the

5 text of the BB's rules have a reasonable tendency to coerce employees. I agree with that
proposition. Room-store, supra (Board's "determination appropriately takes account of the
surrounding circumstances"). However, in the face of the BB, I do not agree that there is much
weight that should be given to the evidence proffered by the Respondents.
10 Circumstances matter, Context matters. But the gravamen remains. The elephant in the
middle of the room, so to speak, is not some idle comment by a supervisor or memo once
distributed by a rogue midlevel supervisor. The issues emanate from an employee manual
compiled, created, and distributed by the Respondents. It purports to be an official manual of
rules that employees are to follow. There is no other set of rules. There is nothing contradicting
15 these rules (until December 4, 2015), nothing amending them, excusing them, or telling people
that they could engage in conduct prohibited by the BB. There is no evidence of oral or written
notices telling employees to ignore the BB rules, or telling them that the BB rules don't apply or
that they have been replaced by other rules.
20 This is the circumstance—also part of the context—that overwhelms the evidence offered
by the Respondents—which is that managers did not use, rely upon, or hear from employees
about the BB; that it played no active role in the employees' work life.
This limited-use argument fails in the face of the fact that the parties have stipulated that
25 the BB was distributed to some employees, and that nothing amending, contradicting, excusing,
or telling people that they could engage in conduct prohibited by the BB, was ever provided to
employees, until it was rescinded through an email sent to all employees on December 4, 2015.
I reject any suggestion that management silence about the BB eliminates or ameliorates
30 the reasonable likelihood that an employee issued the BB would believe it to be an authorized
employer policy manual that could be relied upon by management if it chose and that the
employee ignored at his or her peril.
In short, the Respondents cannot escape the conclusion that the BBs were maintained.
35 Evidence that the testifying managers—or even many employees—did not know much about the
BB and its provisions and did not use it do not contradict this. Indeed, were there any doubt on
this score, the Respondents' formal rescission of the BB proves its maintenance (until rescinded).
Thus, if, and to the extent BB provisions would be reasonably read to prohibit Section 7
40 activity, there was no contextual evidence proffered in this case that would mitigate that.
And none of this is unusual. In most cases, once offending rules are placed in an
employer-developed employee rulebook and distributed to employees, it takes forceful and
specific countervailing evidence of their disavowal to strip them of their tendency to coerce. The
45 very point of employee rules is coercion (though hopefully lawful coercion). That is why most
6Five managers testified to this effect. A sixth, a corporate representative for Rock
Connections, was unavailable to testify due to an emergency. Counsel made an offer of proof as
to the anticipated content of his testimony. It was consistent with other supervisory/managerial
testimony, the main distinction being that he would have testified that he was a training consultant
and did not rely on or reference the BB in his training of new or current employees.
8
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Board cases tend to focus on the text of the rules. Context matters, but the rule is there to be
read. So too the BB.
I find that the evidence proffered by the Respondents does not constitute evidence that—if

5 employees would reasonably construe the language of any of the BB rules to prohibit Section 7
activity—undermines the tendency of such rules to coerce. I turn now to the extensive list of
specific BB provisions which the General Counsel alleges to be unlawful.
10 Complaint paragraphs 6(a), and 7(a)
An introductory portion of the book, titled About This Book, announces that the BB is the
property of Quicken, must be returned "if you are no longer employed by the Company," and then
states:
15
This book contains confidential information that must not be disclosed
outside the Company or used for purposes other than for the Company's
legitimate business purposes. This book or any of its contents may not be
reproduced or disseminated to anyone not employed by the Company.
20
As noted above, it is well settled that employees have a right to communicate with third
parties about their terms and conditions of employment. The BB, without question, is chiefly
composed of various terms and conditions of employment with the Respondents.
25 The General Counsel alleges that this directive is unlawful because it would reasonably
be read to prohibit disclosure of the terms and condition of employment contained in the BB to
anyone outside "the Company."
The Respondents points out that the first sentence states that the book contains
30 confidential information and that the confidential information must not be disclosed outside the
company. The Respondents point out that that this sentence does not define confidential
information and does not state that everything in the book is confidential.
This is, however, part of the problem. The context for this undefined "confidential
35 information" is important. Terms and conditions of employment are not an incidental part of the
BB. To the contrary, the BB is an employee manual that is filled with terms and conditions of
employment—from benefits to employee rules on everything from internet usage, to parking, to
alcohol use, to harassment, and much more. There is no way for an employee to know what
portions of this book the Respondents consider confidential. This is what overbroad means. An
40 employee reading this introductory admonition would reasonably perceive the terms and
conditions of employment that make up so much of the BB to be within the scope of the
prohibition on disclosure, See, Rio All-Suites Hotel, 362 NLRB No. 190, slip op. at 2 (2015) ("The
challenged Confidentiality rule is extraordinarily broad in scope. Without more, this sweeping
provision clearly implicates terms and conditions of employment that the Board has found to be
45 protected by Section 7"). He or she would have no reason to believe otherwise. At best, the
matter is ambiguous, and that is to be construed against the drafter. "[E]mployees should not
have to decide at their peril what information is not lawfully subject to such a prohibition."
Hyundai America Shipping Agency, 357 NLRB at 871; Lafayette Park Hotel, 326 NLRB at 828;
Lily Transportation, Corp., 362 NLRB No. 54, slip op. at 1 fn. 3; Norris/O'Bannon, 307 NLRB at
50 1245.
9
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The Respondents also argue that the second sentence's prohibition on reproducing or
disseminating "any of the [the BB's] contents" to "anyone not employed by the Company" does
not limit discussion or disclosure of the BB's contents. I do not agree. An employee reading this
would reasonably believe that a prohibition on dissemination of "any of its contents" included the
5 substance, not just the format of the BB. In any event, prohibiting the dissemination of the
employee handbook—most of which is indisputably nonconfidential—is unlawfully overbroad as
well. See, Battle's Transportation, Inc., 362 NLRB No. 17 (2015) (Board held employer's
confidentiality agreement prohibiting employees from divulging "human resources related
information" and "investigations by outside agencies").
10
Finally, I note that the second sentence's broad prohibition on disclosure provides context
that would further an employee's reasonable understanding of the first sentence to prohibit
disclosure of terms and conditions of employment.
15
Complaint paragraphs 6(b) and 7(b)
At page 7 of section titled Things We Live By:
20 (c) Do not use general suggestion boxes (such as the Cheese Factory,
team member surveys, blogs, or other internal topical websites) to put the
Company on notice of these important matters.
This provision is part of a complaint procedure set forth in the BB for employees to report
25 discrimination or harassment to their employer.
Specifically, the challenged portion is subsection c, comes from a subsection of the
complaint procedure titled "Important notice regarding your duty to use these complaint
procedures." This subsection has three parts: a, b, and the challenged provision, c.
30
This subsection is directed toward issues of constructive discharge because of intolerable
situations of discrimination or harassment. Subsection a states (in part) that
it is important to follow the complaint procedure and alert your team leader and
35 your Team Relations specialist if a situation becomes so intolerable that you feel
your only recourse is to resign. We cannot address a situation if we are not aware
of the problem.
Subsection b is a notice to Arizona-based employees about an Arizona statute that
40 purports to require an employee to provide written notice if an employee believes a situation is
severe enough to compel resignation and if the employee wants to preserve a claim that the
working conditions required resignation.
In this context, subsection c follows, which as stated above tells employees not to use
45 "general suggestion boxes" to notify the employer "of these important matters." 7
7GC Exhibit 2 lists this provision as subsection c. The same provision is listed as item 4 in
GC Exhibits 3 and 4. In those versions of the BB item, the reference to Arizona law is broken into
two sections and listed as items 2 and 3, while both paragraphs are part of subsection b in GC
Exhibit 2.
10
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The General Counsel contends that subsection c (and subsection 4 in GC Exhibits 3 and
4) limits employee expression "to certain employee forums in which to engage in protected
activity, specifically communicating about needed changes at Respondents."

5 Were that true, it would, as the General Counsel argues, be unlawful. But it is not a
reasonable reading of the Respondents' rule. The rule is part of an internal complaint procedure
specifically designed to address harassment and discrimination. More specifically, the subsection
c is part of a portion of the complaint procedure that is clearly identified as applying to the most
severe "intolerable" allegations of harassment such that a claim of constructive resignation is
10 possible. This context is plain for an employee reading subsection c. It is not a prohibition, least
of all on protected activity. Rather, it is consistent with the admonition (in subsection a) that "[w]e
cannot address a situation if we are not aware of the problem." The rule reinforces that "these
important matters" (i.e., "intolerable" instances of sexual or other harassment or discrimination)
should not be conveyed in "general" or informal ways that could be missed, overlooked, or which
15 could lead to (actionable) delay in a response. I do not believe that an employee would
reasonably read this provision about the proper complaint procedure for severe harassment and
discrimination as limiting his or her protected activity under the Act.
20 Complaint paragraphs 6(c) and 7(c)
At page 8 of section titled Things We Live By:
Non-Retaliation
25
Because team members may be hesitant to report concerns of
discrimination or harassment if they feel they would be subject to retaliation, the
Company has established a policy to encourage team members to honestly report
incidents, submit complaints, or participate in any investigation without fear of
30 retaliation. This also applies to the reports and complaints that are based on
incidents that are, in good faith, perceived to be discrimination or harassment.
However, disciplinary action may be taken against an individual who: a)
submits a report or complaint containing a statement, allegation, document,
or fact that the individual knew or should have known was false and
35 misleading, or b) uses the complaint procedure for purposes other than the
good faith resolution of a report or complaint of harassment or
discrimination. All individuals who submit a complaint or report or who
participate in an investigation will be expected to agree to keep the
complaint, report and investigation confidential.
40
The General Counsel alleges that the bolded part of the above "non-retaliation" provision
is violative of the Act on multiple grounds. This provision is the final part of (or, perhaps,
immediately follows) the internal complaint procedure for harassment and discrimination
allegations that is set forth in the BB.
45
Although framed as a non-retaliation provision, the section reneges on that to some extent
by raising the prospect of disciplinary action against an employee who, as part of the complaint
procedure, states a fact or makes a claim or allegation, that he "knew or should have known was
false and misleading," or uses the complaint procedure other than for the "good faith" resolution
50 of a report or complaint of harassment or discrimination.
11
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Allegations of discrimination and harassment are often complicated, and falsity and good-
faith are not always easily evaluated. Moreover, and more to the point, these kind of claims, the
response to them, and even the alleged offense, can be a part of and overlap with protected and
concerted activity, The Board has long held that while employers may proscribe "maliciously

5 false" statements, employer proscriptions of "false statements" are overbroad and have a
reasonable tendency to chill protected activity. Casino San Pablo, 361 NLRB No. 148, slip op. at
4 (2014); Lafayette Park Hotel, 326 NLRB at 825 (reasoning that prohibiting employees from
making merely false statements, as opposed to maliciously false statements, was overbroad and
had the tendency to chill protected activity); Cincinnati Suburban Press, 289 NLRB 966,966 fn. 2,
10 975 (1988). For this reason, this rule is unlawfully overbroad.
Moreover, the rule demands confidentiality of anyone who submits a complaint or report,
or who even participates in an investigation. Such an overbroad rule providing for a blanket
prohibition on employees discussing all discrimination or harassment complaints are unlawful,
15 absent specific justification not offered or at issue here. Fresnius USA Mfg., 362 NLRB No. 130,
slip op. at 2 (2015) (adopting 358 NLRB No. 138 (2012)); SNE Enterprises, Inc., 347 NLRB 472,
492 (2006); Phoenix Transit System, 337 NLRB 510, enfd. 63 Fed. Appx. 524 (D.C. Cir. 2003).8
20 Complaint paragraphs 6(d)(i-vii) and 7(d)(i-vii)
At page 9 of section titled Things We Live By:
(3) Spread the word. Talk about the great things happening at QL and
25 the Family of Companies: job openings, approved company news, and your
latest blog posts
(6) Think before you Tweet. Or post, comment or pin.
30 What you share can live forever. If it doesn't belong on the front page of The
New York Times, don't put it online.
(7) Put your best face forward. If you use social media to connect with
clients, or if you identify yourself as a QL Family of Companies team
35 member in a public way, we expect you to represent yourself in a
professional manner in both dress and conduct. This includes following the
Workplace Safety, Defining Harassment, and Client Interaction Dress
Guidelines.
8The Respondents recognize (R. Br. at 44) that a policy prohibiting employees from
discussing among themselves a sexual harassment complaint violates the Act, but argue that the
challenged provision does not. (Id. at 44-45). It does, by any reasonable reading, at least as to
any employee participating in a complaint in any way. Even if there are certain discrimination or
harassment complaints or situations where requiring confidentiality of employees involved would
be justifiable, the Respondents' blanket prohibition is overbroad and unlawful. See, Boeing Co.,
362 NLRB No. 195, slip op. at 2 (2015) ("While an employer may legitimately require
confidentiality in appropriate circumstances, it must also attempt to minimize the impact of such a
policy on protected activity. Thus, an employer may prohibit employee discussion of an
investigation only when its need for confidentiality with respect to that specific investigation
outweighs employees' Section 7 rights").
12
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(8) Leave it to the pros. If engaged by a member of the press, let your
PR team know, and they'll take care of it.
(9) Keep it confidential. What shouldn't you share? Non-public

5

financial or operational information. This includes strategies, forecasts,
communication that requires a disclaimer, and anything with a dollar figure
attached to it (rates, programs, quotes, client information, salaries, etc.).
(10) Something wrong at QL? Don't take it online. Resolve work-
10 related concerns by speaking directly with your Team Leader or Team
Relations Specialist.
(11) Something wrong online? Don't respond. Comments can hurt as
well as help. Report disparaging comments about the QL Family of
15 Companies or team members to your Team Leader, Team Relations
Specialist, Public Relations or Social Media team for a solution.
The above-challenged provisions of the BB are drawn from the one-page 12-paragraph
20 social media policy. A threshold issue is whether these are properly considered rules or
mandatory instructions for employees. As the Respondents point out, the introductory paragraph
to the provisions cited by the general Counsel states that they are "helpful tips and suggestions
for using social media to your advantage." In full, the introductory paragraphs state:
25
Media Policy
Social media and the Quicken Loans Family of Companies team members go
together like peanut butter and jelly. It's true! Since pretty much everyone deals
30 with social media (in one way or another) on a daily basis, it can be pretty darn
easy to make a mistake that could, unfortunately, live forever on the Internet. So
how do you keep that from happening?
Well, you asked, so we delivered! Quicken Loans has been engaging clients and
35 fans through social media since 2006, and it's time to share our expertise with the
masses. Below you'll find some helpful tips and suggestions for using social media
to your advantage. It's important for all of us to put our best foot forward, so let's
work together to tell the world why the Quicken Loans Family of Companies is truly
amazing.
40
I agree with the Respondents that this introductory paragraph is relevant, albeit not
exculpatory. It is true that the Respondents' "tips and suggestions" do not threaten discipline or
punishment or adverse action by the Employers against nonconforming employees. Still, as the
Supreme Court and the Board have recognized, in determining whether employer
45 pronouncements violate Section 8(a)(1), the assessment "must be made in the context of its labor
relations setting," and "must take into account the economic dependence of the employees on
their employers, and the necessary tendency of the former, because of that relationship, to pick
up intended implications of the latter that might be more readily dismissed by a more
disinterested ear." NLRB v. Gissel Packing Co., 395 U.S. 575, 580 (1969). "Where reasonable
50 employees are uncertain as to whether a rule restricts activity protected under the Act, that rule
can have a chilling effect on employees' willingness to engage in protected activity. Employees,
who are dependent on the employer for their livelihood, would reasonably take a cautious
13
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approach and refrain from engaging in Sec. 7 activity for fear of running afoul of a rule whose
coverage is unclear." Whole Foods Market, 363 NLRB No. 87, slip op. at 4 fn. 11 (2015). To a
very real extent the threat of discipline is inherent in management's suggestions of how
employees' should conduct themselves. (For example, the supervisor's "suggestion" that the

5 employees move the pallets is well understood as a directive that is to be followed.) In Radisson
Plaza Minneapolis, 307 NLRB 94 (1992), enfd. 987 F.2d 1376 (8th Cir. 1993), the Board rejected
the judge's conclusion that maintenance of a provision in an employee handbook that announced
that employee salaries "shouldn't be discussed with anyone but your supervisor or the Personnel
Department" was lawful because the rule "was not mandatory." The Board rejected the
10 suggestion that a finding of violation was necessarily premised on "mandatory phrasing" (or
subjective impact or evidence of enforcement), but rather must be assessed based "on the
reasonable tendency of such a prohibition to coerce employees in the exercise of fundamental
rights protected by the Act." Id. See also, Heck's, Inc., 293 NLRB 1111, 1119 (1989) (rule
"requesting" that employees not discuss wages was unlawful).
15
With these considerations in mind, I find that the challenged portions of the social media
policy are a mixed bag.
The General Counsel's complaint alleges that subsection (3) violates the Act,9 apparently
20 because of the term "approved company news." (GC Br. at 10). However, the suggestion that
employees "spread the word" about Respondents by talking about the listed items, including
"approved company news" does not carry the suggestion that employees cannot talk about other
things. These are, after all, suggestions from the Respondents to employees for using social
media to advance the Respondents' stature and interests. This suggestion that employees tell
25 others about "approved company news" would not have a reasonable tendency to coerce.19
The General Counsel alleges that subsection 6 violates the Act, because it instructs
employees "don't put" anything online, that "doesn't belong on the front page of The New York
Times."11 Unlike the previous subsection 3, this subsection instructs employees what not to put
30 online. Certainly, it would be reasonable for an employee to believe that the Respondents do not
believe that negative but protected comments about wages, hours, and working conditions at the
Respondents worksites belong on the front page of The New York Times. The introduction to the
social media policy states that "It's important for all of us to put our best foot forward," and this
suggestion on how to do that pointedly tells an employee to speak carefully and to avoid the bad
35 publicity that would accompany all but flattering publicity were it to make its way to the front page
9"(3) Spread the word. Talk about the great things happening at QL and the Family of
Companies: job openings, approved company news, and your latest blog posts "
19The General Counsel cites Lily Transportation Corp., 362 NLRB No. 54, slip op. at 8 (2015),
where the Board found a violation based on an employee handbook that stated that employees
were "well advised" to "refrain" from posting information or comments about the employer, its
clients, its employees or the employees' work "that have not been approved by [the employer.]"
The difference with the admonition in Lily, is that the employer not only warned not to post but did
so about the subjects of employees and work that are inextricably linked with protected activity.
The instant rule's encouraging of employees to post "company-approved" news is significantly
different.
111 (6) Think before you Tweet. Or post, comment or pin.
What you share can live forever. If it doesn't belong on the front page of The New York Times,
don't put it online."
14
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of a national newspaper. Although the Respondents may not have had protected activity in mind
when they issued this warning, an employee considering this suggestion would reasonably feel
chilled by this rule from expressing negative (but protected) information about the Respondents.12

5 The General Counsel alleges that subsection 7 is a violation.13 I agree. In this provision
the Employers convey the "expectation" that whenever employees identify themselves as a "team
member" (i.e., an employee of the Respondents) "in a public way," they are to represent
themselves "in a professional manner in both dress and conduct." A straightforward reading of
the provision makes clear that this is an "expectation" of employees, and moreover, that it is
10 disjunctive from, and therefore separate from and broader than "connect[ing] with clients." It
applies to any instance in which an employee takes any action "in a public way" that identifies him
or herself as an employee of the Respondents. The "expectation" of "professional manner" in any
"public" actions where the employee's status as an employee of a Respondent is referenced
would reasonably chill protected activity. Imagine handbilling or picketing or rallying, not to
15 mention online communications that could be viewed as critical of the Respondents.
"Professional" conduct is a "broad and flexible concept as applied to employee behavior," but it
reasonably means representing the interests of the Employers and would reasonably be
considered to be flouted by action perceived as adverse to the Employer's interests or opinions.
See, Hills & Dales General Hospital, 360 NLRB No. 70, slip op. at 1 (2014) (finding violation
20 based on rule that employees will "represent [the Respondent] in the community in a positive and
professional manner in every opportunity").14
12The Respondents cite Landry's Inc., 362 NLRB No. 69 (2015), a case where the judge did
not find a violation based on the rationale that the social media policy merely "urge[d]" employees
not to post information that "could lead to morale issues in the workplace." Apart from other
differences between the instant circumstances and the case here, the Board did not rely on or
adopt this rationale in upholding the judge's decision. Landry's, supra at fn. 3.
13"(7) Put your best face forward. If you use social media to connect with clients, or if you
identify yourself as a QL Family of Companies team member in a public way, we expect you to
represent yourself in a professional manner in both dress and conduct. This includes following the
Workplace Safety, Defining Harassment, and Client Interaction Dress Guidelines."
14The Respondents cite Costco Wholesale Corp., 358 NLRB No. 106 (2012), where the Board
dismissed an allegation involving the following rule:
Costco recognizes the benefits associated with electronic communications for
business use. All employees are responsible for communicating with appropriate
business decorum whether by means of e-mail, the Internet, hard-copy, in
conversation, or using other technology or electronic means. Misuse or excessive
personal use of Costco technology or electronic communications is a violation of
Company policy "
However, the precedential value of Costco subsequently fell victim to Noel Canning. Moreover, I
think the reasoning of Costco is distinguishable. The pertinent portion of the Costco rule
immediately followed a sentence in the rule that made clear that the rule applied to
communications for "business use." Thus, the rule was found lawful by the Board panel based on
reasoning that the rule would be understood to be promoting "a civil and decent workplace." In
the instant case, the "expectation" of professional conduct applies to any "public" identification of
oneself as an employee of a Respondent. It is not reasonably understood as limitation on
business use of social media or as limited to promoting a "civil and decent workplace." It is
broader. For both these reasons (Noel Canning and the difference in the scope and reasonable
meaning of the provision), Hills & Dales General Hospital, supra, is the applicable precedent.
15
JD-28-16
The General Counsel alleges that the Respondents' item 8 is unlawful as it tells
employees that "if engaged by a member of the press, let your PR team know, and they'll take
care of it." Certainly, overbroad prohibitions on talking to the media would violate the Act. The

5 Sheraton Anchorage, 362 NLRB No. 123 (2015), incorporating 359 NLRB No. 95, slip op. at 4
(2013); Trump Marina Casino Resort, 354 NLRB 1027, 1029 (2009), adopted and incorporated,
355 NLRB 585 (2010), enfd. 435 Fed. Appx. 1 (D.C. Cir. 2011). However, while a closer call than
subsection 3, like that subsection, and unlike subsections 6 and 7, on balance this is not
reasonably read as a prohibition on employee conduct or even much of a request that employees
10 not talk to the press. Rather, it reads like an offer to take care of press inquiries for employees.
This is an instance where a rule "can" reasonably be construed to prohibit protected activity" but
"would" not be. Conagra Foods, 361 NLRB No. 113, slip op. at 3-4 fn. 11(2014); Lutheran
Heritage, 343 NLRB at 647 (Where, as here, the rule does not refer to Section 7 activity, we will
not conclude that a reasonable employee would read the rule to apply to such activity simply
15 because the rule could be interpreted that way").15
The General Counsel alleges that subsection 9 is unlawful.16 Clearly, employees have a
right under the Act to disclose many items "with a dollar figure attached"—such as salaries and
operations information. By itself the instruction not to share "non-public financial or operational
20 information" is overbroad. Rio All-Suites Hotel & Casino, 362 NLRB No. 190, slip op. at 2 (2015).
Unlike subsection 3 which encouraged employees to share certain information, and subsection 8,
which offered to have the Respondents reply to press inquiries, this confidentiality provision
affirmatively tells employees what they "shouldn't share" and instructs them to "keep it
confidential."17
25
Subsection 10 directs employees not to "take online" something "wrong" at Quicken. It
directs employees to "[re]solve work-related concerns by speaking directly with your Team Lead
or Team Relations Specialist." It is axiomatic that the right of employees to speak to other
employees and third parties about work-related problems and concerns is at the heart of the Act.
30 Central Hardware Co., 407 U.S. at 542, 543; NCR Corp., 313 NLRB at 576; Trinity Protection
Services, 357 NLRB 1382, 1383. The directive "don't" take something wrong online is overly
15The comparison of the instant rule with that at issue in the case relied upon by the General
Counsel cites The Sheraton Anchorage, supra, is instructive. In The Sheraton Anchorage the
Board condemned a rule under which employees must "agree not to give any information to the
news media regarding the Hotel, its guests, or associates [i.e., employees], without prior
authorization from the General Manager and to direct such inquiries to his attention." Slip op. at 4.
The proscriptive aspect of the rule is patent. By contrast, here, I find that even if this subsection
could be read to prohibit talking to the press, it reasonably would not be so read.
16 .'(9) Keep it confidential. What shouldn't you share? Non-public financial or operational
information. This includes strategies, forecasts, communication that requires a disclaimer, and
anything with a dollar figure attached to it (rates, programs, quotes, client information, salaries,
etc.)."
17The Respondents argues that their employees "deal with sensitive client financial
information" and the publishing of that information online would be a grave (and perhaps illegal)
matter. R. Br. at 54-55. Certainly the Act would not, in any scenario I can imagine, protect the
disclosure of sensitive client information. However, this rule is not limited to or even focused on
client information. It is overbroad and would reasonably be read as a directive not to disclose
employee information and much other non-client related operational information.
16
JD-28-16
broad and would be reasonably understood by an employee to include something wrong in the
wages, hours, and other terms and conditions of employment.
Subsection 11 tells employees "[d]on't respond" if they encounter "something wrong

5 online." This must be evaluated in light of Subsection 10. It is the converse of subsection 10.
Subsection 10 instructs employees not to post work-related concerns online—subsection 11
instructs employees not to respond to "disparaging comments about" the Respondents online.
This directive not to respond, which discourages employees from discussing "disparaging"
comments about the Respondents is overly broad and would be reasonably understood to
10 include not responding to comments regarding wages, hours, and other terms and conditions of
employment, among other subjects of discussion protected by the Act.
Complaint paragraphs 6(e) and 7(e)
15
(e) At page 11 of section titled Things We Live By:
(e) Regardless of whether a team leader has authority, power or
20 control, we expect all team members to exercise good judgment about
whether they should participate in employment or work-related decisions
regarding others with whom they have a close personal relationship. If for
any reason the circumstances require their participation, we expect team
members to disclose the relationship to others involved in the decision-
25 making and approval processes.18
This is part of a provision that concerns employees who have a "close personal
relationship" with another employee. It is part of a section (a-g) titled "How and When a Personal
Relationship May Impact Work." The provision sets forth the Respondents' expectation that
30 employees exercise good judgment about whether to participate in an employment or work-
related decision regarding another employee with whom they have a "close personal
relationship." And if the employee's participation in such a decision is required for any reason,
the Respondents expect the employee to disclose the relationship to others involved in the
decisionmaking and approval process.
35
The General Counsel acknowledges (GC Br. at 12) that the Respondents appear to be
concerned with "romantic or ethically conflicting relationships." However, he argues that it is
overbroad. Essentially, the General Counsel argues that "a close personal relationship" would
reasonably be understood to include relationships premised on union or concerted activity
40 concerning the workplace, and that those would have to be disclosed.
I do not agree. This provision, indeed, the entire section, is devoted to issues of how
"personal relationships" impact decisionmaking, and authority over others in a hierarchical work
environment. I do not see a basis for believing that an employee would reasonably understand
45 that this provision curtailed or required the disclosure of protected activity. A "close personal
relationship" is reasonably understood as just that—and its implications for selecting and
commenting on other employees is a legitimate matter of concern that would not reasonably
impinge upon or chill Section 7 activity. Of course, one can have a "close personal relationship"
with someone they engage in protected activity with, but that is beside the point, and beside the
18In GC Exhibits 3 and 4, this same rule is designated as item 5.
17
JD-28--16
rule. That aspect of the relationship need not be disclosed. I will dismiss this allegation of the
complaint.

5 Complaint paragraphs 6(f) and 7(f)
At page 11 of section titled Things We Live By:
(a)The Company recognizes that team members may desire to display
10 mementos pertaining to family or other personal items. However, nothing
can be displayed that is, or could be deemed to be, harmful or offensive to a
reasonable person and his or her system of beliefs. Objects that the
Company deems inappropriate will not be allowed and must be removed
upon request.19
15
The General Counsel contends that this provision, barring display of personal items that
"could be deemed to be [ ] harmful or offensive to a reasonable person, and his or her system of
beliefs," is overbroad and violates the Act. The General Counsel argues that items "regarding
work concerns that are contrary to the Respondents' positions" (GC Br. at 13) would reasonably
20 be understood by employees to be among the displays considered offensive." The General
Counsel notes that the ban on such items is immediately followed by and therefore linked to the
statement that the Company will "deem" what objects are "inappropriate" and "will not be allowed"
and "must be removed upon request."
25 The parties do not dispute that, absent special circumstances not at issue here,
employees have a statutorily-protected right to wear or display union insignia. Republic Aviation
Corp. v. NLRB, 324 U.S. 793 (1945).
In finding a violation here, I note that the nature of the items prohibited is perfectly
30 ambiguous. It is more than items "harmful or offensive to a reasonable person." The provision
proscribes items that "could be deemed" to offend or harm a (reasonable) person's "system of
beliefs." With that the rule enters into a more specific proscription of beliefs, opinions, and
ideologies. And while there are, certainly, many such viewpoints that enjoy no Section 7
protection whatsoever, it is also reasonable to conclude that there are reasonable people who
35 "could" consider expressions in favor of (or opposed to, for that matter) unions and collective
action to be offensive and harmful to their "system of beliefs." That is their right, but the
expression of such views is protected by the Act. And the reasonable concern that expressions
of support for unions would fall within the proscription on items that "could be deemed" to be
"harmful or offensive" to another's "system of beliefs" is exponentially compounded by the overt
40 reminder that, in the context of this issue, whatever the "Company deems inappropriate will not
be allowed and must be removed upon request." A reasonable employee would think twice, in
the face of this rule, before displaying pro-union mementos. At a minimum, this is an instance
where the Employers have "failed to define the area of permissible conduct in a manner clear to
employees and thus caused employees to refrain from engaging in protected activities."
45 American Cast Iron Pipe Co. v. NLRB, 600 F2d 132, 137 (8th Cir. 1979). Employees confronting
an employer's rule "should not have to decide at their own peril what information is not lawfully
subject to such a prohibition." Hyundai America Shipping Agency, 357 NLRB at 871, cited in
DirectTV, 359 NLRB No. 54, slip op. at 3 (2013), reaffirmed in 362 NLRB No. 48 (2015). Such
ambiguity and over breadth is unlawful precisely because it chills Section 7 activity—an employee
50 will reasonably avoid Section 7 activity precisely out of concern that the employer may apply the
19GC Exhibits 3 and 4 contain this rule as item 1 from the corresponding section of the BB.
18
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rule in a manner that impermissibly singles out Section 7 activity. This is the very essence of the
problem that the Board precedent is designed to prevent. That is why
Board law is settled that ambiguous employer rules—rules that reasonably could
be read to have a coercive meaning--are construed against the employer. This
principle follows from the Act's goal of preventing employees from being chilled in
the exercise of their Section 7 rights—whether or not that is the intent of the
employer—instead of waiting until that chill is manifest, when the Board must
undertake the difficult task of dispelling it.
Flex Frac Logistics, supra at 1132.
in sum, I find this provision to be unlawful.2°
Complaint paragraphs 6(g)(i-iv) and 7(g)(i-iv)
(At pages 19-20 of section titled Things We Live By:
20 (a)(2) Company assets and information are used solely for the benefit of the
Company. The Company is sensitive to situations that raise even the
appearance of a conflict, impropriety, breach of loyalty, or a lack of
independence and objectivity in decisions or actions affecting the Company
25
20The Respondents rely on Rio All-Suites Hotel, 362 NLRB No. 190 (2015), where the Board
found lawful a rule prohibiting "clothing which displays profanity, vulgarity of any kind or
offensive words or pictures." However, the Board noted that the contested language was part of
a one-paragraph rule that cited to the examples of the types of clothing permitted and not
permitted. The full rule in Rio All-Suites Hotel stated:
Visiting Property When Not In Uniform: When on property while off duty for
training, New Hire Orientation, meetings, or coming in to change for work, the
following Appearances Guidelines apply: All clothing must be neat and
presentable. Clothing may not be torn, damaged or defaced in any way. The
following items should be worn: shirts, shoes or strapped sandals and name
tag/badge if on property for work-related reasons or back of house services (e.g.,
HR, Payroll). The following may not be worn: bathing suits, short shorts, thong-
type sandals, tube tops, halter tops, tank tops, thin straps, strapless clothing,
midriff tops, clothing which displays profanity, vulgarity of any kind, obscene or
offensive words or pictures.
Thus, the Board found the disputed language lawful in the context of a dress code that gave
examples that made reasonably clear that the rule addressed matters of taste that a reasonable
person would regard as decent, and not displays of Section 7 protected activity. The
Respondents argue that their rule precedes a dress code in the BB but, in fact, the rule at issue
here is a separately headed section called "Personal Belongings." It is not part of the dress code.
For the reasons stated in the text, the rule, which broadly and vaguely gives the Respondents the
right to determine and have removed items they deem inappropriate, including items that "could"
offend another person's "system of beliefs," would have a reasonable tendency to chill the display
of Section 7-related items.
5
10
15
19
JD-28-16
(c) If you have a relationship or interest that may create a conflict you must
immediately bring the matter to the attention of the Company's Director of
Team Relations or Vice President of Administration. Failure to promptly
disclose information about a conflict may affect your employment status

5 with the Company.
(d) The Company expects team members to exercise good judgment and
avoid situations that may conflict or appear to conflict with the best interests
of the Company or the effective performance of the team member's duties
10
(d)(5) Team members are not permitted to, directly or indirectly enter into
any transaction, acquire any interest or take any action which is contrary to
the best interests of the Company or is incompatible with the duties of
15 loyalty and obligations inherent to the team member's employment.
The General Counsel points to the above-quoted subsections drawn from the BB's
"Conflicts of Interest: Relationships/Things of Value" provision, and contends that these
provisions violate the Act. I agree that, in isolation, the above-quoted provisions could be
20 imagined to tread on areas protected by the Act. The Respondents' professed "sensitivity to
"even the appearance of a conflict," or "breach or loyalty," and their expectation that employees
will "avoid situations" that "appear to conflict with the best interests of the Company," as well as
the directive to bring such matters to the attention of the Respondents, could be interpreted to
extend to conduct protected by the Act.
25
But the Board views these subsections in their context. Lutheran Heritage, supra at 646.
In context, the reasonableness of viewing these proscriptions as limits on Section 7 activity
dissipates. Specifically, as referenced, these subsections are drawn from a policy ("Conflicts of
Interest: Relationships/Things of Value") that is mostly not alleged to be unlawful and that clearly
30 is directed toward ensuring that employees do not engage in unsavory practices that haunt the
corners of the mortgage lending and real estate industries. Indeed, the definition of a conflict of
interest, as set forth in the policy, is "dealings or relationships" arising "in connection with a
personal, financial, or beneficial interest in a transaction in which a team member is involved."
Moreover, this conflict-of-interests policy is part of a three-page (pages 19-21 of Things We Live
35 By) series of policies on "conflicts-of-interest" that are otherwise not challenged by the General
Counsel, and, it is fair to say, are not provisions reasonably perceived as directed to the concerns
of Section 7 Importantly, and highly relevant to the full contextual consideration of this provision,
these are businesses where, by their nature, there is great opportunity and risk of compromised,
hidden, and nondisclosed financial entanglements. Avoiding conflict of interests and illicit
40 financial entanglements (or at least, the assurance to the public that these practices are to be
avoided) is central to the business model. What cleanliness is to the restaurant industry, financial
integrity is to the mortgage services and real estate industry: sometimes not achieved, but critical
to try to uphold, and rife with opportunity for abuse. I think this context matters: every employee
knows that these are issues of central concern to this type of employer. They will read the
45 "Conflicts of Interest: Relationships /Things of Value" provision with that understanding. It is not a
provision that would reasonably be interpreted to encompass protected activities. See,
Tradesmen Intl, 338 NLRB 460,461-462 (2002) (finding rule lawful that expected employees "to
represent the company in a positive and ethical manner" because "in the context of a prohibition
on conflicts of interest" employees would not reasonably believe that the expectation would
50 prohibit Section 7 activity).
20
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The General Counsel cites one case in support of its argument, The Sheraton Anchorage,
359 NLRB No. 95 (2013) (adopted, 362 NLRB No. 123 (2015)). In that case, the Board found
unlawful an employee rule that stated, in full: "I understand that conflict of interest with the hotel
or company is not permitted." By contrast, the extensive "conflict-of-interest" rule at issue here

5 defines conflict-of-interest and elaborates on the subject in a manner that suggests that the rule is
directed to financial and ethical improprieties, which, as noted, are a central concern for
employees of the industry at issue here. I will dismiss this allegation.
10 Complaint paragraphs 6(h) and 7(h)
At page 22 of section titled Things We Live By:
(b)7 From time to time, team members may have access to private Company
15 information, for example, information about financial performance, strategy,
forecasts, etc. Such information is confidential, and may not be shared with
people or entities outside the Company—including members of the media.
The General Counsel alleges this restriction on disclosure of "confidential" information to
20 the media is overbroad. The rule offers guidance to the reader—the "confidential" information
subject to the rule is
private Company information, for example, information about financial performance,
strategy, forecasts, etc.
25
Whether or not all of that type of information is "confidential" or not is beside the point. None
of it, on its face, is employee information or is reasonably directed to wages, hours, and other
terms and conditions of employment. It is not that there could not be information that an
employee has a right under the Act to disclose to third parties that falls within the parameters of
30 this rule. Rather, based on the explanation of the type of information covered by the rule,
employees would reasonably understand the rule to relate to their employers' interest in the
security of its proprietary information and not to Section 7-protected information. See, Lafayette
Park, supra at 826.
35
Complaint Paragraphs 6(i) and 7(i)
(i) At page 22 of section titled Things We Live By:
40 No solicitations. Unauthorized posting and distribution of solicitation
literature is prohibited on the Company's premises.
This sentence is taken from a paragraph titled "No Solicitations." A prohibition on
unauthorized distribution of literature on company premises is unlawful. Stoddard-Quirk, 138
45 NLRB 615 (1962). Moreover, it is unlawful to maintain a blanket ban on solicitation that prohibits
solicitation during nonworking time. Republic Aviation.
The Respondents object (R. Br. at 89) that the allegedly offending provision is taken out of
context. The full paragraph is as follows:
50
21
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No Solicitations
To avoid disrupting business operations, solicitations, including unauthorized sales
or collection of contributions for any purpose are not permitted during working time

5 or in work areas. The Company provides certain designated areas, like the Internal
Classified on Rockworld, where team members may post certain types of
announcements (for example, items for sale and upcoming events), provided that
such announcements are not of a political or offensive nature and do not involve
illegal activities. You may not post advertisements promoting products or services
10 on which team members earn a profit, or advertisements promoting the products
or services of third parties. Unauthorized posting and distribution of solicitation
literature is prohibited on Company premises.
The full context does not advance the Respondents' claim. As the Respondents point out,
15 the first sentence of the full provision bans solicitation "during working time or in work areas." The
legality of that first sentence aside,21 this sentence is silent as to distribution. The subsequent
sentences make clear that posting is permitted in certain areas, including an employer intranet
site, but the final sentence contains the only reference to distribution, and it sets forth a clearly
unlawful blanket ban on distribution. I find the violation as alleged.
20
Complaint paragraphs 6(j)(i-v), (k)(i-ii), 7(j)(i-v) and (k)(i-ii)
25 (j) At page 23 and 24 of section titled Things We Live By:
(a) Conduct not specifically listed, but which adversely affects the
Company's interests, will also result in disciplinary actions, up to and
including separation of employment
30
(a)(2) Breach of Confidentiality: using or disclosing to unauthorized persons
confidential or proprietary information or trade secrets of the Company
(a)(5) Harassment: verbal, physical, or visual harassment of a team member,
35 client, consultant, business partner, vendor or any other person associated
with the Company.
(a)(6) Distribution of Offensive Material: distribution of offensive material by
e-mail or other means to any person
(a)(8) Property damage: misusing or destroying Company property or
property of a team member, customer, vendor or other party doing business
with the Company. This includes the unauthorized altering of Company
products, documents, or equipment.
21"Although employers can generally ban solicitation in "working areas during working time,
such bans cannot extend to working areas during nonworking time." Dish Network, 363 NLRB
No. 141, slip op. at 12 (2016).
40
45
22
JD-28-16
(b) Improper conduct is not limited to the actions described above, but
includes any action deemed by the Company to be contrary to the
Company's business interests or which prevents the reasonable conduct of
business, or any action that is a threat to the Company or its team members.
5
(c) Violating these rules may result in disciplinary action, including
separation of employment at the Company's discretion. Nothing in this
policy alters the at-will employment policy described in section 1.1.22
10 These provisions are drawn from general "Rules of Conduct" set out in the BB. These
rules of conduct cover a range of traditional disciplinary-eligible infractions, from drug use to
property damage, to weapons possession, to insubordination, and numerous other subjects.
The language of the first provision cited by the General Counsel, (a), is drawn from an
15 introductory paragraph, that precedes "[a] non-exhaustive list of unacceptable behaviors that will
result in disciplinary action, including immediate separation of employment identified below." It
then states, "Conduct not specifically listed, but which adversely affects the Company's interests,
will also result in disciplinary actions, up to and including separation of employment," before
beginning the non-exhaustive list.
20
Thus, this challenged catch-all provision provides that other unspecified conduct, beyond
the listed offenses, "which adversely affects the Company's interests, will also result in" discipline.
I agree with the Respondents that this phrase—which might well be unlawfully overbroad
25 in isolation—would reasonably be understood in the context of the traditional "rules of conduct" of
which it is part. The problem, of course, is that an employer cannot specify (or even imagine)
every instance of misconduct for which it wants to be able to discipline employees. Thus, it lists
many and relies upon a catch-all provision to cover other things. The context of a traditional list of
rules against specific misconduct militates heavily against reading the catch-all provision to cover
30 protected activity. I suppose one could quibble with the Respondents' use of the phrase
"adversely affects the Company's interests" to anchor its rules of conduct catch-all provision. The
Act, in many ways, is premised on the idea that employers and employees have different
interests that are to be accommodated and negotiated, and under that view much of what the Act
protects could be deemed adverse to the interests of the company—but I think that reads too
35 much—more than is reasonable—into a catch-all provision that prefaces traditional rules of
conduct.
The challenged confidentiality clause ((a)(2)) in the rules of conduct forbids disclosing
"confidential or proprietary information or trade secrets of the Company." Confidential information
40 is undefined, but the clause references "proprietary" information and "trade secrets" of the
Respondents, references that would not reasonably be understood to include information that the
Act protects the right to disclose. As with complaint paragraphs 6(h) and 7(h), above, while this
reference to "confidential" information could be understood as relating to protected activity,
employees would reasonably not understand the rule to relate Section 7-protected information.
45 See, Lafayette Park, supra at 826.
The General Counsel compares the provision to the overbroad confidentiality clauses
found in complaint paragraphs 6(a), (d), and 7(a), (d). However, the comparison supports the
22GC Exhibits 3 and 4 contain these rules (a, b, and c) as items 1, 2 and 3, in the
corresponding section of the BB.
23
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Respondents. Paragraphs 6(a) and 7(a) are the introduction to the BB. As discussed, the
undefined reference is to confidential information in the entire BB, a manual extensively devoted
to terms and conditions of employment. Similarly, paragraphs 6(d) and 7(d) instruct employees
not to disclose "anything with a dollar figure attached to it," an admonition that is reasonably read

5 to include salaries and benefits information at the core of Section 7 rights. By contrast, the
confidentiality provision in the rules of conduct shares no such obvious relationship to protected
terms and conditions of employment.23
In support of his claim that subsection (a)(5), prohibiting harassment, is unlawfully
10 overbroad, the General Counsel cites only Stanadyne Automotive Corp., 352 NLRB 1002, 1003
(2008). This case is distinguishable on multiple grounds. It is nonprecedential for two
independent reasons. First, it is a two-member case invalidated by New Process Steel v. NLRB,
560 U.S. 674 (2010). Second, its finding of a violation was based on a remand accepting as the
law of the case the Second Circuit's findings and refusal to enforce the Board's earlier dismissal
15 of the alleged violation. Moreover, the case is distinguishable on the facts, which involve an oral
rule against harassment that specifically referenced harassment of "some union supporters," was
promulgated in the context of a union representation campaign that included promulgation of an
unlawful no-solicitation rule, and that the Court (and then, pursuant to the remand, the (two-
member) Board found, "no reasonable employee could fail to infer that the rule against
20 'harassment' was intended to discourage protected activity." UAW v. NLRB, 520 F.3d 192,
197 (2d Cir. 2008) (granting petition to review in relevant part).
I find subsection (a)(5) to be a lawful provision. "Employees have a right to a workplace
free of unlawful harassment." Lutheran Heritage, supra at 648. The very argument advanced by
25 the General Counsel—that the rule is unlawful because some employees could view protected
activity as harassment—was rejected by the Board in Lutheran Heritage. See, supra at 648.24
The General Counsel also alleges that the ban on distribution of offensive material ((a)(6))
and the "misus[e] [of] Company property" ((a)(8) are unlawfully overbroad proscriptions. No
231 recognize that with regard to complaint paragraphs 6(x) and 7(x), discussed below, I find
that the definition of "Proprietary/Confidential Information" set forth in the section of the BB called
Do The Right Thing is unlawfully overbroad. However, I do not think that in a book the size and
complexity of the BB, the General Counsel can rely on any unlawfully defined confidentiality
provision or unlawful confidentiality rule in one part of the BB and then attribute that to an
otherwise benign confidentiality rule in another part of the BB. The BB is a series of handbooks
thrown together. No one can read it in one sitting or synthesize its rules. (By the same token I do
not think than an unlawful provision in the BB is automatically "saved" by the fact that somewhere
else in the BB the same subject is treated with lawfully. This would be a misuse of the concept of
"context.")
241 note further that, as the Respondent argues, the "non-harassment/non-discrimination
general policy" of the BB (found at page 5 of the Things We Live By section, provides a significant
definition of each of the terms "verbal harassment," physical harassment," and "visual
harassment." These definitions would leave no doubt, for an employee reading them, that
protected activity (except in a rare instance) would not be covered by the term "harassment" as
defined. I think the force of this argument is diminished somewhat by the placement of these
definitions many pages away from the undefined use of the term "harassment" in the general
rules of conduct. However, given my conclusion, I need not consider the force of these
definitions on page 5 in considering an employee's reasonable understanding of the prohibition
on harassment found at page 23.
24
JD-28-16
precedent is cited. The General Counsel's argument is that protected materials could be deemed
"offensive" and that a protected use of company material could be deemed "misuse." But more
importantly, these are instances where a rule "could" be construed to prohibit protected activity"
but "would" not be, Conagra Foods, 361 NLRB No. 113, slip op. at 3-4 fn. 11; Lutheran Heritage,

5 343 NLRB at 647 (Where, as here, the rule does not refer to Section 7 activity, we will not
conclude that a reasonable employee would read the rule to apply to such activity simply because
the rule could be interpreted that way").25
At paragraphs 6(k) and 7(k) of the complaint, the General Counsel alleges that BB rule (b)
10 is unlawful as it states, in catch-all fashion, that
improper conduct is not limited to the actions described above, but includes any
action deemed by the Company to be contrary to the Company's business
interests, or which prevents the reasonable conduct of business, or any action that
15 is a threat to the Company or its team members.
The General Counsel argues (GC Br. at 19) that this provision is unlawful in much the
same way as the introductory catch-all provision (prohibiting conduct "which adversely affects the
Company's interests), but worse because it
20
appears to equate actions which are contrary to Respondents' business interests
or prevents the reasonable conduct of business with being a threat to
Respondents or its employees. Consequently, the language in this rule more
tightly restricts Section 7 activity. Indeed, an employee could reasonably conclude
25 that engaging in a lawful strike could be viewed by Respondents as a threat
because it prevents the reasonable conduct of business.
I do not believe that the rule, on its face, "equates" actions contrary to the Respondents'
business interests with being a threat to the Respondents or other employees. I do not believe
30 that to employees such a reading would be reasonably likely. There is nothing in this provision
that speaks to or directs a reader to conduct protected by the Act. The mere ability to mount an
argument that someone could deem protected activity threatening or against the Respondents'
business interests or from conducting business does not satisfy the Board's test for finding an
interference with Section 7 rights.
35
The General Counsel also contends that the subsection (c)—stating that "[v]iolating these
rules may result in disciplinary action—violates the Act "because employees are reminded that
they are subject to these overbroad rules." I do not accept the argument; it has a bootstrapping,
251 note that in Shadyside Hospital, 362 NLRB No. 191 (2015), the Board found unlawful an
electronic mail and messaging policy that prohibited use of the employer's email system "in a way
that may be disruptive, offensive to others, or harmful to morale; or to solicit support for any group
or organization "unless sanctioned by UPMC Executive Management," or "in a manner
inconsistent with UPMC policies and directives." The Board reasoned that the "wide reach of the
Respondents' prohibitions," and "in particular, the email policy's unlawful ban on using the
Respondents' systems 'to solicit employees to support any group or organization, unless
sanctioned by UPMC executive management' would reasonably be understood by employees to
cover their union or other protected activity." 362 NLRB No. 191, slip op. at 2 fn. 5. This
combination of breadth and number of unlawful provisions within one section of the email policy
fundamentally distinguishes that case from the instant prohibition on distribution of "offensive"
materials that is contained within routine rules of conduct.
25
JD-28-16
or, duplicative quality. These rules of conduct make very clear in the introduction to them that
violations "will result in disciplinary action." I have evaluated each rule alleged to be unlawful with
the understanding (if not expressly mentioned) that violation of the rule can result in discipline.
There is no other reasonable construction of these rules of conduct. I do not think that repeating

5 it at the end, as a final rule, changes the analysis and, in any event, does not constitute an
independent and separate violation. See, Target Corporation, 359 NLRB No. 103 (2013)
(Board's order requires employer to cease and desist from maintaining unlawful rule but, contrary
to judge's discussion, Board order does not find that part of rule that threatens discipline is
independent violation).26
10
Complaint paragraph 6(1) and 7(1)
At page 26 of section titled Things We Live By:
15
The Company maintains policies and procedures to ensure that all
client information and all confidential and proprietary Company information
remain private and confidential, and are used only for Company business
purposes. The Company's policies are described in detail under Company
20 Guidelines: Protecting Confidential and Proprietary Information located on
the Human Resources Company Guidelines intranet homepage on
Rockworld. Per these guidelines, the unauthorized disclosure, use, or
distribution of client information or the Company's confidential or
proprietary information is strictly prohibited and is a serious matter that will
25 result in immediate separation of employment and, if necessary, criminal or
civil legal action.
The General Counsel alleges that this rule restricting the use of "confidential and
proprietary information" is unlawful. In mounting this argument, the General Counsel relies on the
30 argument that confidential information has been defined unlawfully in the parts of the BB
discussed in complaint paragraphs 6(a) and (d), and 7(a), and (d).
I have rejected this argument above. I do not think that in a book the size and complexity
of the BB, the General Counsel can rely on an unlawful reference to confidentiality in an unrelated
35 part of the BB and attribute that to an otherwise benign confidentiality reference in another part of
the BB. However, in this instance, the provision at issue references a specific policy of the
Respondents—the Confidential and Proprietary Information guidelines, which appear to be found
at pages 7-15 of Do The Right Thing, and defined at page 13 of Do The Right Thing. This
definition of "Proprietary/Confidential Information" is alleged at complaint paragraphs 6(x) and
40 7(x) to violate the Act. And as discussed below, I find that this definition does violate the Act.
Notwithstanding that, I do not find an independent violation in this section based on use of
the reference to confidential and proprietary information (which is unlawfully defined elsewhere in
the BB). In finding a violation below, regarding complaint paragraphs 6(x) and 7(x), I order a
45 cease-and-desist remedy for that provision. (As explained below, an affirmative rescission of the
provision is unnecessary, as the entire BB was rescinded and was no longer effective as of
December 4,2015). It would not materially affect the remedy to find a violation here, based on
the unlawful definition described in complaint paragraphs 6(x) and 7(x). The remedy is to cease
26As a "Noel Canning" case, Target Corporation is not precedent. However, I cite it because I
believe its treatment of this issue is instructive and persuasive.
26
JD-28-16
and desist from maintaining a definition as found in paragraphs 6(x) and 7(x). As long as that is
done, the instant provision has no independent unlawful overbreadth.
To find a violation based on the instant provision, would, essentially, be a derivative

5 violation. This is because, without the offending definition in complaint paragraphs 6(x) and 7(x),
there is no violation based on this provision. In this paragraph, the General Counsel makes no
claim that anything in this paragraph would reasonably result in an employee understanding
protected activity to be barred by this provision. I will dismiss this allegation of the complaint.
10 Complaint paragraphs 6(m) and (n)(i-iv) and 7(m) and (n)(i-iv)
At page 26-27 of section titled Things We Live By:
Appropriate use of Voicemail, E-mail, Computers, Internet & Phones.
15
(a) Team members may not use the Company's equipment,
network or Internet access to engage in communications that are in violation
of Company policy.
20 (b)10 The content of e-mail messages reflects on the Company. For example,
if you send a hostile or insulting e-mail about a Company business partner
to an individual over the Internet or post it on a blog or any web site, the
message could be perceived as reflecting on the Company's official
viewpoint, which could interfere with the Company's business dealings and
25 impair the Company's reputation. Defamatory messages could also lead to
legal liability for both you and the Company
(g) E-mail signature lines may not reference any of the topics listed above.
General and mortgage-related comments are acceptable; however, political
30 and religious beliefs are unacceptable and are not work-related. Please keep
such references out of work-related communication (including e-mail
signature lines, e-mail and voicemail to co-workers, etc.).
(h) Do not download non-business related information
35
(j) Do not participate in web-based surveys without authorization.27
The Respondents' policy in the BB on "Appropriate use of Voicemail, Email, Computers,
Internet, & Phones" covers subprovisions (a) through (o). The General Counsel alleges that the
40 above excerpts are unlawful. For the most part, I do not agree.
First, the General Counsel alleges that the above-cited portion of (a) is unlawful. While
the rule (in a noncited portion of (a)) permits "occasional personal use" of these communication
systems, the General Counsel notes that it prohibits use of the systems in a manner in violation of
45 company policy, and some of the Respondents' policies found in the BB are unlawfully overbroad.
I reject this method of relying on a general reference to "Company policy" as a basis for a
new and independent violation of the Act. Unlawful policies will be found in violation of the Act. A
27GC Exhibits 3 and 4 identify these rules as subsections 2, 7, 8, and 10.
27
JD-28-16
remedy will be ordered. The offending policies will not be continued—at that point there will be
no offense to the Act to the existing rule requiring the communication systems be used in
accordance with Respondents' policies. I dismiss this allegation.28

5 However, I agree that subsection (b) unlawfully restricts use of the email system. Telling
employees that, for example, they may not send or post "hostile or insulting" messages about
other managers or employees would reasonably tend to limit Section 7 activity. Criticism of
employment policies, including discussion of the people involved, is at the core of Section 7
"speech." To warn employees that they should not post or send messages that reflect on the
10 Respondents is to squelch free and open discussion of employee terms and conditions of
employment. Hill and Dales General Hospital, 360 NLRB No. 70 at slip op. 1 (2014) (rule
prohibiting "negative comments about our fellow team members" is unlawfully overbroad);
Claremont Resort & Spa, 344 NLRB 832, 832 (2005) ("We find that the rule's prohibition of
'negative conversations' about managers would reasonably be construed by employees to bar
15 them from discussing with their coworkers complaints about their managers that affect working
conditions, thereby causing employees to refrain from engaging in protected activities.
Accordingly, the rule is unlawful under the principles set forth in Lutheran Heritage Village-
Livonia'); Southern Maryland Hospital, 293 NLRB 1209, 1222 (1989), (rule against "derogatory
attacks on hospital representatives" unlawful) enfd. in relevant part, 916 F.2d 932, 940 (4th Cir.
20 1990) ("By permitting the punishment of employees for speaking badly about hospital personnel,
the employer 'failed to define the area of permissible conduct in a manner clear to employees and
thus cause[d] employees to refrain from engaging in protected activities' (quoting American Cast
Iron Pipe v. NLRB, 600 F.2d 132, 137 (8th Cir. 1979)).
25 I recognize this rule does not explicitly state that an employee may not use the email
system to send or post a "hostile or insulting email about a Company business partner." Rather,
the provision expresses concern that such a message could be "perceived as reflecting the
Company's official viewpoint." As discussed above, the assessment of the likely coercive effect
"must be made in the context of its labor relations setting," and "must take into account the
30 economic dependence of the employees on their employers, and the necessary tendency of the
former, because of that relationship, to pick up intended implications of the latter that might be
more readily dismissed by a more disinterested ear." Gissel Packing Co., 395 U.S. at 580.
"[M]andatory phrasing" is not required to render a handbook rule coercive. Radisson Plaza
Minneapolis, 307 NLRB at 94. See also, Heck's, Inc., 293 NLRB at 1119. I think that this rule will
35 reasonably be perceived as an effective discouragement of protected activity. I note that I agree
that an employer has a legitimate interest in employees not speaking on behalf of the employer
without authorization (or appearing to). But that concern cannot be bandied to limit employee
speech about the employer or employer personnel. Subsection (b) warns employees that the
Respondents are likely to perceive hostile or insulting messages as "reflecting the Company's
40 viewpoint, which could interfere with the Company's business dealings and impair the Company's
reputation." In other words, employees are advised to avoid such emails, and this is, I conclude,
at the expense of Section 7 rights.
28The General Counsel also contends "that the Board's holding in Purple Communications[,
361 NLRB No. 126 (2014)] should be extended to permit employees to use other employee
owned and/or controlled electronic communications systems as well" in addition to employer
email. GC Br. at 21. In Purple Communications, the Board expressly stated that it was not
"address[ing] any other type of electronic communications systems." 361 NLRB No. 126, slip op.
at 1. I will await a more developed argument, and Board guidance, before treating with that. In
any event, having found no violation in the Respondents' rule on these matters, there is no
reason to reach the issue.
28
JD-28-16
As to (g), it is not clear to me the precise issue that the General Counsel has with this
provision. His brief states (GC Br. at 22) only that it limits employees' ability in "communicating
through signature lines." Subsection (g) states that "E-mail signature lines may not reference any
of the topics listed above." The "topics listed above" refers to subsection (f), which states:
5
Be very careful to avoid sending e-mails or accessing unauthorized websites with
nudity, gambling, gross depictions, or inappropriate reference to race, color, sex,
sexual orientation, religion, national origin, age, handicap, marital status, veteran
status, height /weight status, violence, profanity, etc. These same topics should
10 not appear in e-mail. If you receive e-mails of this nature, delete them immediately.
This subsection (f) is not alleged by the General Counsel to violate the Act—therefore,
keeping the same subjects out of email signature lines should not either.
15 In (h) and a), the General Counsel objects to the BB's prohibition on "download[ing] non-
business related information" and on "participat[ing] in web-based surveys without authorization."
Without a more developed argument I am not willing to find that the General Counsel has met his
burden as to these points. Although I am far from knowledgeable on such subjects (and the
parties have offered no evidence on the subject), my understanding is that "downloading" typically
20 involves the transfer of files from a server to a smaller unit, such as a computer or smartphone.
The introduction of externally downloaded material into email systems, or linkage to certain web
sites, can raise security issue for email systems far removed from issues of discrimination based
on Section 7 While Purple Communications provides that employees who have been granted
access to an employer's email system for work are presumptively entitled to use the email system
25 for Section 7 purposes during nonworking time, I do not read Purple Communications to grant
unrestricted right to download materials from the internet onto the Employer's email system.
While Purple Communications requires an employer to justify restrictions on the use of its email
system (when access is granted for work purposes), I do not believe that Purple Communications
granted (or considered) a presumptive right to freely download materials from the internet onto
30 the employer's server. To the extent that the materials downloaded are from the Employer's
server, there are different considerations. However in the absence of a developed argument on
this issue, I will not find a violation. Finally, "web-based" surveys are not an issue reached by
Purple Communications, supra.
35
40
45
50
29
JD-28-16
Complaint paragraphs 6(o) and 7(o)
At page 28 of section titled Things We Live By:

5 (a) The Company's buildings, offices, common areas, facilities, parking lots,
automobiles, data centers, mail rooms and the like, whether leased or
own, ("Facilities") are to be used only for conducting Company business
and transactions, and for no other purpose. You may not conduct any
other for-profit or charitable business enterprise, transaction,
10 fundraising, or other venture from within or using the Company's
Facilities (except with the express written pre-approval of the Director of
Team Relations or the Director of the FOCUS Team and, then, only as to
the specific activity approved).29
15 This provision would be reasonably understood to bar all solicitation and other protected
activity, without exception, from all parts of the Respondents' facilities. As such it is unlawfully
overbroad. Republic Aviation, supra; Stoddard-Quirk Mfg., supra. The first sentence provides for
a stark and total ban of the use of the premises for any purpose other than company business.
Contrary to the Respondents' argument, the further warning that no "for-profit or charitable
20 business" conduct is allowed without written pre-approval would not reasonably lead employees
to believe that union or other protected activity is allowed. Rather, one would reasonably
conclude that the only exceptions to the total ban on non-business, including protected activity,
are preapproved "for-profit or charitable" business work. Union activity would be reasonably
understood to be prohibited under this provision of the BB.
25
Complaint paragraphs 6(p) and 7(p)
At page 28 of section titled Things We Live By:
30
Policy on Monitoring and Recording Communications
'communication and information devices' means Company
telecommunication devices, telephones, computers, computer networks,
35 instant messaging, voicemail, internet, e-mails, pagers, fax machines, faxes,
storage devices, copiers, Blackberrys, PDAs, planners, laptop computers
and the like. Company communication and information devices are to be
used solely for the Company's business purposes.
40 This policy states that "Company communication and information devices are to be used
solely for the Company's business purpose." At least as to email, this prohibition is unlawful.39
29GC Exhibits 3 and 4 identify this rule as item 1.
39As noted, supra, I reject the General Counsel's bald contention that the rationale of Purple
Communications should be extended to other employee-owned and/or controlled electronic
communications systems.
30
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The Respondents argue, unpersuasively, that the thrust of the provision (reproduced in
full in the footnote here31) is notification to employees that their use and the contents of employer-
provided communications may be monitored and that the final challenged sentence must be read
in the context of other sections of the BB that indicate that personal use of email is allowed. I

5 disagree, just as I have disagreed with claims by the General Counsel that one section of the
BB's overbroad definition of confidentiality can then be read into every reference to confidentiality
throughout the BB. In a smaller, more organized, and coherent employee handbook, that might
make sense. But not here. An employee reading this policy would be unreasonable to conclude
that he can ignore the flat prohibition on personal use of the email system set forth in this policy,
10 just because there are other policies in other areas of the BB (which the employee may or may
not have seen) that indicate the opposite. Indeed, the inclusion of the ban on personal use of
email systems as the finale to the monitoring provision is reasonably likely to be particularly
chilling in its effect. An employee reading this provision would learn not only that he is not
permitted to use email for personal use, but that any failure to adhere to that standard has a likely
15 chance of being monitored and detected.
Complaint paragraphs 6(q) and 7(q)
At page 40 of section titled Things We Live By:
20
(a) These Guidelines are considered an internal confidential document
intended to apply solely between you and the Company, and are not,
directly or indirectly, for the benefit of or to be relied upon by any other
person who is not employed by the Company.32
25
By their terms, the "Company Guidelines [and any updates to these Guidelines] refer to
employment policies, practices, benefits, and plans applicable to and binding upon team
members employed by [the Respondents]." The Guidelines comprise 40 numbered pages of the
BB (Things We Live By) and cover a wide range of subjects that constitute terms and conditions
30 of employment.
31 Policy on Monitoring and Recording Communications
As part of the Company's continuous efforts to ensure that the quality of
communications and client service is consistent with the Company's expectations,
and complies with applicable guidelines, policies and laws, and for other
businesses purposes, the Company's communication and information devices
may be inspected, monitored and recorded by the Company without prior notice.
Any Company information or data stored on a team member's personal computer
(or any other non-Company device) remains the Company's property and is
subject to inspection, monitoring and retrieval by the Company. Any personal
information or data stored on a Company Communication and Information
Device is the property of the Company. "communication and information devices"
means Company telecommunication devices, telephones, computers, computer
networks, instant messaging, voicemail, internet, e-mails, pagers, fax machines,
faxes, storage devices, copiers, BlackberrysTM, PDAs, planners, laptop
computers and the like. Company communication and information devices are to
be used solely for the Company's business purposes.
32GC Exhibits 3 and 4 identify this rule as item 1.
31
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An employee reading that a document he or she received from the employer is "an
internal confidential document," would reasonably believe that the document could not be
disclosed to third parties, or externally. That is the well-understood meaning of a "confidential"
document, and the fact that it is "an internal" confidential document would add to that

5 interpretation. The guidelines are studded with terms and conditions of employment. It is
unlawful for the Respondent to maintain a rule prohibiting the dissemination of the guidelines.
See, Battle's Transportation, Inc., 362 NLRB No. 17 (2015) (Board held employer's confidentiality
agreement prohibiting employees from divulging "human resources related information" and
"investigations by outside agencies"). The broad concept is one with which the Respondent
10 Quicken is familiar. Rio All-Suites Hotels, 362 NLRB No. 190, slip op. at 2 ("the Board has found
that rules prohibiting employee disclosure of the employer's manuals, including the employee
handbook, are overbroad, as employees would reasonably understand them to encompass
disclosure of employees' terms and conditions of employment, thereby infringing on employees'
exercise of their Section 7 rights", citing Quicken Loans, 361 NLRB No. 94 (2014), reaffirming as
15 modified and incorporating 359 NLRB No. 141 (2013) (rule unlawfully overbroad that defined
nondisclosable "nonpublic information" to include "all personnel lists, rosters," and "handbooks").
Complaint paragraphs 6(r) and 7(r)
20
At page 6 of the section titled Do the Right Thing:
This is an internal confidential document: the duties, responsibilities,
standards, and expectations set forth in this agreement are solely for the
25 benefit of you and the Company, and not, directly or indirectly, for the
benefit or the reliance of any other person who is not an employee of the
Company or party to this agreement.
The analysis is the same as for complaint paragraphs 6(q) and 7(q) above. The
30 provisions of Do The Right Thing, which focuses on rules relating to doing one's job, such as
dealing with clients, handling client information, and the duty to raise concerns about work issues
with management, constitute terms and conditions of employment. As such, the Respondents
may not maintain a rule—such as this one—that would be reasonably understood to prohibit
disclosure of the Do The Right Thing rules and provisions.
35
Complaint paragraphs 6(s)(i-vi) and 7(s)(i-vi)
At page 7 of the section titled Do the Right Thing:
(a) You shall hold and maintain all Proprietary/Confidential Information in the
strictest of confidence and that you shall preserve and protect the
confidentiality, privacy and secrecy of all Proprietary/Confidential
Information;
(b) You shall not disclose, reveal or expose any Proprietary/Confidential
Information to any person, business or entity (nor forward or disseminate
such information to persons outside the Company or to a personal email
account);
(c) You shall not use any Proprietary/Confidential Information for any
purpose except as may be authorized by the Company in writing and shall
32
40
45
50
JD-28-16
not use any Proprietary/ Confidential Information to solicit any other
products or services during or after your employment with the Company;
(d) You shall not photograph or record through any means the Company's

5
operations, systems, presentations, communications, voicemails, or
meetings;
(e) You shall take all necessary precautions to keep Proprietary/Confidential
Information secret, private, concealed and protected from disclosure, and
10 shall follow and implement the Company's privacy and security procedures
(and shall notify the Company immediately of any breach in privacy or
security procedures or disclosure of Proprietary/Confidential Information).
(f) Your obligations in Section A continue to remain in effect after you leave
15 the Company.
As noted above, contrary to the position of the General Counsel, I reject the proposition
that unlawful rules on confidential information in other parts of the BB automatically render all
other references to confidential information unlawfully overbroad. Here, however, the argument is
20 stronger, as "Proprietary/Confidential Information is, I find, unlawfully defined just a few pages
later in the designated "Definitions" section of the "Confidential & Proprietary Info" portion of Do
The Right Thing that runs from pages 7-15 of Do The Right Thing. See, below, discussion
regarding complaint paragraphs 6(x) and 7(x).
25 Notwithstanding that, I do not find an independent violation in this section based on use of
the words Proprietary/Confidential Information. In finding a violation below, regarding complaint
paragraphs 6(x) and 7(x), I order a cease-and-desist remedy for that provision. (As explained
below, an affirmative rescission of the provision is unnecessary, as the entire BB was rescinded
and was no longer effective as of December 4,2015). It would not materially affect the remedy to
30 find a violation here, based on the unlawful definition described in complaint paragraphs 6(x) and
7(x). The remedy is to cease and desist from maintaining a definition as found in paragraphs 6(x)
and 7(x).
Without the offending definition in complaint paragraphs 6(x) and 7(x), there is no violation
35 based on this provision. The title of the page on which these provisions are found is called
"Confidential & Proprietary." Absent the offending definition, I see nothing in the rules that would
reasonably be understood to apply to materials protected by Section 7 Accordingly, I dismiss the
allegations that pertain to provisions (a)-(c), (e), and (f). (complaint paragraphs s(i)-(iii), (v), and
(vi)).
40
Placed within the middle of the "Confidential & Proprietary" information rules is subsection
(d), which prohibits "photograph[ing] or record[ing] through any means" any of the Respondents'
communications, voicemails, meetings, system, or operations. The Board has held that
employees have a right to document their working conditions. In Whole Foods Market, Inc., 363
45 NLRB No. 87 (2015) the Board found that an employer violated the Act by maintaining a rule
prohibiting the audio and/or video recording of company meetings without prior management
approval. Respondents' rule (which does not have an exception for prior approval) is similarly
unlawful. See also, Rio All-Suites Hotel and Casino, 362 NLRB No. 190, slip op. at 4 (rule
prohibiting use of audio and/or visual recording devices without prior approval unlawful).
50
33
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Respondents note the unusual placement of the ban on recording is in the "confidential
and proprietary" section and argue that in that context, employees would not reasonably interpret
the language to prohibit recordings that implicate Section 7, but only recordings of proprietary or
confidential information, such as client information. As part of this argument, the Respondents,

5 citing Flagstaff Medical Center, 357 NLRB 659 (2011), enfd. 715 F.3d 928 (D.C. Cir. 2013), argue
that as a financial services industry employer, its weighty interest in preventing the disclosure of
sensitive financial information would lead employees to interpret the rule as a legitimate means of
protecting those interests and not as a prohibition of protected activity.
10 While the broad prohibition on all recording is placed squarely within a list of rules
pertaining to proprietary and confidential information, unlike every other one of the rules in that
list, the rule on photography and recording does not limit itself to or even mention "proprietary/
confidential information," but rather, expressly bars all recording of "the Company's operations,
systems, presentations, communications, voicemails, or meetings." This is an instance where
15 context cannot overcome the literal language of the rule. This is not an ambiguous rule that can
be saved by context. The rule says what it says, and it would not be reasonable in my view for an
employee to risk reading it as only limiting the recording of proprietary and confidential
information—it does not say that.
20 In this regard, Flagstaff Medical Center, supra, is readily distinguishable. In that case the
Board found lawful a promulgated rule providing that "[t]he use of cameras for recording images
of patients and/or hospital equipment, property, or facilities is prohibited." 357 NLRB at 662. The
Board found that:
25 The privacy interests of hospital patients are weighty, and [the employer] has a
significant interest in preventing the wrongful disclosure of individually identifiable
health information, including by unauthorized photography. See, e.g., 42 U.S.C. §
1320d-6 (prohibiting wrongful disclosure of individually identifiable health
information). Employees would reasonably interpret [the employer's] rule as a
30 legitimate means of protecting the privacy of patients and their hospital
surroundings, not as a prohibition of protected activity.
I assume arguendo that the Respondents here have a "weighty" privacy interest that they
are protecting. However, the prohibition on recording upheld in Flagstaff expressly identified the
35 central privacy concern—patients—at the core of the prohibition, which enabled the Board to
conclude that employees would reasonably interpret the rule as a "legitimate means of protecting
the privacy of patients and their hospital surroundings, not as a prohibition of protected activity."
As the Board explained in Rio All-Suites Hotel & Casino, 362 NLRB No. 190, slip op. at 4,
distinguishing Flagstaff on precisely these grounds: "Unlike the rule in Flagstaff, which expressly
40 referenced 'recording images of patients,' the rules presented here include no indication that they
are designed to protect privacy or other legitimate interests." Here too, as noted, the
Respondents' rule on recording makes no reference at all to (not) recording proprietary and/or
confidential information, or sensitive or financial or client information, or any indication at all that
the rule is designed to "protect privacy or other legitimate interests." The Respondents' rule even
45 specifically mentions and prohibits recording of all voicemails and meetings. There simply is
nothing in the Respondents' rule that could lead an employee to interpret the rule as not covering
protected activity, such as the recording of a meeting held to discuss wages and other terms and
conditions of employment. The Respondents have adduced no evidence, and there is no
34
JD-28-16
precedent of which I am aware, that the mere fact that they are in the financial services industry
would reasonably lead employees to understand this rule as not prohibiting protected activity."

5 Complaint paragraphs 6(t) and 7(t)
At page 8 of the section titled Do the Right Thing:
(4) Assignment. You acknowledge and agree that all Inventions, Intellectual
10 Property, and Proprietary/Confidential Information: (a) developed using
equipment, supplies, facilities, information, trademarks, trade names,
copyrights, Proprietary/Confidential Information, Intellectual Property,
goodwill, know-how, or trade secrets of the Company; (b) resulting from
work performed by you for the Company, and/or (c) relating to or used by
15 you in the Company's business (including but not limited to personal
websites, personal email addresses/accounts, marketing materials, phone
numbers, cell phone numbers, and screen names), are the sole and
exclusive property of the Company.
20 I dismiss this allegation for the reasons set forth with regard to complaint paragraphs 6(1)
and 6(s)(i, ii, iii, v, and vi) and 7(1) and (I, ii, iii, v. and vi).
Complaint paragraphs 6(u)(i-iv) and 7(u)(i-iv)
25
At page 9 of the section titled Do the Right Thing:
(1) You acknowledge and agree that maintaining the privacy, confidentiality
and security of Client and Company information is of paramount concern to
30 the Company and a material term of employment with the Company.
(2) You acknowledge and agree to: (a) take all necessary precautions and to
exercise extraordinary care and diligence in protecting the privacy, security
and confidentiality of all Client and applicant information, and the
35 Company's Proprietary/Confidential Information; (b) adhere to and
implement the Company's policies and procedures regarding privacy and
security, as well as subsequent updates to such policies as may be posted
to the Company's website from time to time, or as may be communicated to
you through other means; and (c) promptly report any lapse or breach of
40 privacy or security or unauthorized disclosure of Proprietary/Confidential
Information (by you or someone else) to an officer of the Company.
33To be clear, the Respondents have not argued, as suggested by the employer in Kinder-
Care Learning Centers, 299 NLRB 1171 (1990), but rejected by the Board in that case, that the
nature of their employing industry justifies or warrants infringements on employees' Section 7
rights. In other words, here the Respondents do not contend that the rule would be reasonably
read to limit Section 7 protected activity, but that this is an accommodation the Board should
permit. Rather, the Respondents argue that, in light of the employing industry, no reasonable
employee would read the recording prohibition as limiting Section 7 activity. I reject this latter
argument. I do not consider the former, as it has not been advanced.
35
JD-28-16
(4) You acknowledge and agree that failure to comply with the Company's
privacy and security policies may result not only in disciplinary action (up to
and including termination of employment) but possible legal action by law
enforcement agencies as well, and that your obligations in Section C

5
continue to remain in effect after you leave the Company.
(6) You shall not download or attempt to download any Proprietary/
Confidential Information on any computer or device without the Company's
express written approval of such activity. You may only download or attempt
10 to download Proprietary/Confidential Information on Company-owned and
approved computers and devices and, then, only with the express written
approval of such activity. If such activity is approved by the Company, you
shall exercise extraordinary care and shall bear full responsibility to ensure
that no other person has access to or gains access to the
15 Proprietary/Confidential Information.
For the reasons discussed above with regard to complaint paragraphs 6(1) and 6(s)(i, ii, iii,
v, and vi) and 7(1) and (1, ii, iii, v. and vi), I do not find a violation. The sole reference to "Company
information," which is ambiguous, but broader language than the predominate references to
20 "Proprietary/Confidential Information," or in one case, to "Client" information, does not change the
result, given the entirety of this provision.
Complaint paragraphs 6(v)(i-iii) and 7(v)(i-iii)
25 At Page 11 of the section titled Do the Right Thing:
(1) You acknowledge and agree that: (a) all documents, records, memos,
emails, voicemails, faxes, rolodexes, planners, letters, reports, files
(including, without limitation, copies of applications, appraisals, credit
30 reports, verifications of employment and files maintained by you), data,
information, Proprietary/ Confidential Information, compilations, books,
manuals, handbooks, training materials, presentations, employee lists,
client/customer lists, prospect lists, reports received from, sent to or
pertaining to the Company or containing Company information (together
35 "Company Records") irrespective of the form or medium in which such
information is stored (including hard copies and electronic copies; text,
audio, image, and/or video files; and the originals and all copies thereof),
and (b) all office equipment and supplies (including, but not limited to,
pagers, phones, fax machines, blackberries, PDAs, keys, badges, credit
40 cards, lists, computers, computer diskettes, CDs, computer parts, software,
disks, tapes, modems, telecommunication equipment, office furniture, office
supplies, security tokens, and the like) directly or indirectly obtained by the
Company for use by you or furnished to you by the Company (together
"Company Equipment"), are and shall remain the property of the Company
45
(3) All lists, compilations and/or documents containing information
pertaining to the Company's past or current Clients, the Company's
prospective Clients, and the Company's employees (irrespective of the form
50 or medium in which such information is stored) are the sole and exclusive
property of the Company whether or not the list is complied [sic] internally
36
JD-28-16
or purchased from outside the Company and whether or not the list or
information concerning past or current Clients, prospective Clients or
employees is compiled or originated by you.

5 (4) All Company Equipment, including, but not limited to, phones,
voicemails, emails, pagers, fax machines, faxes, copiers, blackberries,
rolodexes, planners, automobiles, computers, laptops, offices, and office
furniture are to be used solely and exclusively for Company business
purposes only and for no other purpose and will be monitored and inspected
10 by the Company on a regular basis.
Item 4 here, which flatly prohibits the use of the Respondents' email system for anything
but "Company business," violates the Act as it applies to email. Purple Communications, supra.
For the reasons stated above with regard to complaint paragraph (6)(m), I do not rule that Purple
15 Communications should be expanded to include employees' right to use employer
communication systems other than email.
The General Counsel also takes issue with item l's statement that all materials, including
items such as all handbooks, manuals, employee lists, "are and shall remain the property of" the
20 Respondents, as well as item 3's description of the lists, including lists of the Company's
employees, as the "sole and exclusive property of the Company." The General Counsel argues
that this would reasonably lead an employee to conclude that he or she cannot share such
information with outsiders. I believe this argument is colorable, although on balance, I am not
convinced. The General Counsel cites no case precedent for this argument, and I have found
25 none. There is no language stating that employee lists or other information that is described as
the property of the Respondents cannot be shared, or copied, or the information disseminated. In
Purple Communications, the email system at issue was the "sole and exclusive property of the
Company," and that ownership interest is a premise of the Board's ruling and coexists with the
Board's conclusion that employees have a statutory right to use the email system for Section 7
30 purposes. I find no violation on these grounds.
Complaint paragraphs 6(w) and 7(w)
35 At page 12 of the section titled Do the Right Thing:
Media & Press Inquiries. You acknowledge and agree that all media
and press inquiries pertaining to the internal business affairs of the
Company or any of the Company's directors, officers or executives shall be
40 treated as Proprietary/Confidential Information and that all such inquiries
shall be directed to the Company's Corporate Communications personnel.
Employees have a Section 7 right to publicize a labor dispute, which includes communicating
about terms and conditions of employment with the media for dissemination to the public at large.
45 It is unlawful for employers to maintain an overbroad rule prohibiting employees from
communicating with the press. The Sheraton Anchorage, 362 NLRB No. 123 (2015),
incorporating 359 NLRB No. 95, slip op. at 4 (2013); Trump Marina Casino Resort, 355 NLRB
585 (2010), incorporating 354 NLRB 1027, 1029 (2009).
50 I agree with the General Counsel that the challenged provision is overbroad and violates
the Act. Press inquiries about "internal business affairs" of the Respondents, or their executives
37
JD-28-16
would reasonably be understood to include inquiries about facility closures, layoffs, transfer of
work, and a host of other issues that employees have a protected Section 7 right to discuss with
the media and the public at large. I do not accept the Respondents' contention that the following
sentence—which follows the above-quoted challenged portion of the rule—ameliorates the

,5 problem:
You are not permitted to make any public statement on behalf of the
Company, or to express the views or opinions of the Company in any public
statement, without the express written permission of the Company.
10
The Respondent asserts that the foregoing sentence provides context to the challenged
portion of the provision, with the result that employees will understand that the strictures of the
rule only apply to statements made on behalf of the company, and that they are free to speak to
the press on their own behalf without restriction. I do not agree. The second sentence
15 compliments the first. It explains the requirements for an employee to be permitted to speak on
behalf of the Respondents. In no way does it reasonably suggest that an employee is free to
speak on his or her own behalf about "business affairs."
20 Complaint paragraphs 6(x) and 7(x)
At page 13 of the section titled Do the Right Thing:
Proprietary/Confidential Information - means: (a) non-public information
25 relating to or regarding the Company's business, personnel, customers,
operations or affairs; (b) non-public information which the Company labeled
or treated as confidential, proprietary, secret or sensitive business
information, or which you reasonably knew or should have known is or
should be treated as confidential and/or proprietary information; (c)
30 information that is not generally known to the public or others in the
industry and gives the Company a competitive advantage; (d) information
that is expensive and/or burdensome to compile or is compiled through
proprietary methods, whether compiled by the Company or acquired as
such; (i) [sic] information that was otherwise Proprietary/Confidential
35 Information of the Company but which was disclosed or disseminated in
violation of this a [sic] agreement requiring such information to remain
confidential.
40 Within the BB, the section titled Do The Right Thing comprises 29 pages (plus two cover
pages) that focuses on rules and practices for employees in the loan mortgage loan business.
There is an eight page section of Do The Right Thing that is dedicated to rules relating to
protecting "Confidential & Proprietary" information. Within that provision there is a subsection
titled "Definitions." The above-quoted language is the "definition" set out in this subsection for
45 "Proprietary/Confidential Information."
The language is clearly unlawfully overbroad, in a number of ways.
It defines as "Proprietary/Confidential" any "non-public" information relating to, for
50 instance, the Respondents' "personnel," the Respondents' "operations," or the Respondents'
"affairs."
38
JD-28-16
The rule defines as "Proprietary/Confidential" information any such information treated as
such by the Respondents, or which an employee "reasonably knew or should have known" was to
be treated as confidential and/or proprietary.
5
The rule also defines as "Proprietary/Confidential" any information "that is expensive
and/or burdensome to compile."
These are unlawfully overbroad definitions. An employee reading this definition would
10 reasonably conclude that a wide range of employee and other information that he has a right to
share pursuant to Section 7 is being defined as confidential. See Rio All-Suites Hotel and
Casino, 362 NLRB No. 190, slip op. at 2-3 (confidentiality rule overbroad when it prohibited
disclosure of information not already disclosed to the public); Flex Frac Logistics, 358 NLRB
1131, 1131(2012) (unlawfully overbroad to define "personnel information" as confidential).
15 Moreover, the denomination of "confidential" to anything the Respondents treat as confidential, or
anything expensive or burdensome to compile, is a standardless rule, reasonably capable of
covering any information without regard to its substantive content, and provides no lawful
guidance for employees. "[E]mployees should not have to decide at their peril what information is
not lawfully subject to such a prohibition." Hyundai America Shipping Agency, 357 NLRB at 871;
20 Lafayette Park Hotel, 326 NLRB at 828; Lily Transportation, Corp., 362 NLRB at slip op. 1 fn. 3;
Norris/O'Bannon, 307 NLRB at 1245.34
25
34The Respondents cite Mediaone of Greater Florida, 340 NLRB 277, 279 (2003). There the
Board found lawful a proprietary information provision that defined as an example of intellectual
property "customer and employee information, including organizational charts and databases."
The Board majority concluded:
we do not believe that employees would reasonably read this rule as prohibiting
discussion of wages and working conditions among employees or with a union.
Although the phrase "customer and employee information, including organizational
charts and databases" is not specifically defined in the rule, it appears within the
larger provision prohibiting disclosure of "proprietary information, including
information assets and intellectual property" and is listed as an example of
"intellectual property." Other examples include "business plans," "marketing plans,"
"trade secrets," "financial information," "patents," and "copyrights." Thus, we find,
contrary to our dissenting colleague, that employees, reading the rule as a whole,
would reasonably understand that it was designed to protect the confidentiality of
the Respondent's proprietary business information rather than to prohibit
discussion of employee wages.
I do not think that Mediaone of Greater Florida would pass muster under the Board standards
reflected in the cited and other current cases. However, I also think that it is distinguishable.
Unlike in Mediaone, in the instant case the challenged provision defines proprietary information
overbroadly in numerous ways, not just with one phrase listed among many examples of private
business information that the Respondents have a right to protect.
39
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Complaint paragraphs at 6(y) and 7(y)
At page 15 of the section titled Do the Right Thing:
5
This is an internal confidential document: the duties, responsibilities,
standards and expectations set forth in this guideline and agreement are
solely for the benefit of you and the Company, and not, directly or indirectly,
for the benefit or the reliance of any other person who is not an employee of
10 the Company or party to this guideline or agreement. (GC Exh. 2)
This is an internal confidential document. The duties, responsibilities,
standards and expectations set forth in this guideline and agreement are
solely for the benefit of you and the Company, and not a team member of the
15 Company or party to this guideline or agreement. (GC Exhs. 3-4)
The above paragraph is set forth at the end of the definitions section of Do The Right Thing. This
is unlawful for the same reasons the substantially identical wording discussed above regarding
complaint paragraphs 6(q) and (r), and 7(q) and (r) are unlawful.
Complaint paragraph 6(z) and 7(z)
At page 41 of the section titled Security Stuff.35
Corrective Action. All Team Members must fully comply with these
policies. Violating these policies may result in disciplinary action, including
immediate termination of employment at management's discretion.36
30 The General Counsel contends that this subsection independently violates the Act. For
the reasons stated above with regard to complaint paragraph 6(k)(ii) and 7(k)(ii), I do not agree.
In this decision I have evaluated each rule alleged to be unlawful with the understanding
(if not expressly mentioned) that violation of the rule can result in discipline. There is no other
35 reasonable construction of these rules. I do not think that announcing it at the outset of the
Security Stuff portion of the BB changes the analysis and, in any event, does not constitute an
independent and separate violation. See, Target Corporation, 359 NLRB No. 103 (2013)
(Board's order requires employer to cease and desist from maintaining unlawful rule but, contrary
to judge's discussion, Board order does not find that part of rule that threatens discipline is
40 independent violation).37
35In GC Exhibits 3 and 4, this rule is on page 5 of Security Stuff.
36In GC Exhibits 3 and 4, the word "leadership's" is substituted for the word "management's."
37As a "Noel Canning" case, Target Corporation is not precedent. However, I cite it because I
believe its treatment of this issue is instructive and persuasive.
20
25
40
JD-28-16
Complaint paragraph 6(aa)
At page 7 of the section titled Security Stuff:38
5
Personal Usage Incidental personal usage should be limited to use
required for legitimate personal reasons, based on a lawful and legitimate
need. In addition, all such incidental personal usage should comply with all
the terms, conditions and restrictions in this document and should in no
10 event exceed the amount of time necessary to address your lawful and
legitimate need, present any threat of harm to the Company resources or
reputation.
The General Counsel objects to this provision based on the requirement that the
15 employee "comply with all the terms, conditions, and restrictions in this document." For the
reasons stated above, I do not find that it is appropriate to find an independent violation on such
grounds.
The General Counsel also objects to this provision because it states that personal usage
20 must not "present any threat of harm to the Company resources or reputation." I agree that this
would be reasonably likely to interfere with Section 7 activity. An employees' right to engage in
negative, critical commentary about his workplace terms and conditions and the employer is
central to Section 7 activity. Criticism of the employer for maintaining the criticized workplace
terms and conditions is likely to be perceived as harmful to the employer's reputation. A rule
25 broadly allowing personal usage of employer resources but then prohibiting the use of them in a
manner that presents any threat of harm to the employer's reputation is overly broad and
unlawful. First Transit Inc., 360 NLRB No. 72, slip op. at 5 fn. 5 (2014) (provision prohibiting
employees from "conducting oneself during nonworking hours in such a manner that the conduct
would be detrimental to the interest or reputation of the Company" is unlawful). See Southern
30 Maryland Hospital, 293 NLRB at 1222. (rule prohibiting "derogatory attacks on hospital
representative[s] found unlawful); Claremont Resort Spa, 344 NLRB 832 (2005) (rule prohibiting
"negative conversations about associates and/or managers" found unlawful). Thus this rule in the
Company's handbook is unlawful.39
38In GC Exhibits 3 and 4, this rule is on page 5 of Security Stuff.
39The Respondents rely on Ark Las Vegas Restaurant Corp., 335 NLRB 1284, 1284 fn. 2 &
1291 (2001). In that case, the Board found lawful a provision that prohibited: "Conducting oneself
unprofessionally or unethically, with the potential of damaging the reputation or a department of
the Company." The Board concluded that the provision was "largely identical to standards of
conduct found lawful in Lafayette Park Hotel, supra, where the Board approved a rule that
deemed unacceptable "Unlawful or improper conduct off the hotel's premises or during non-
working hours which affects the hotel's reputation or good will in the community." However,
the provision here is broader and more likely to be understood to cover lawful protected activity.
In Lafayette Park, the prohibition was as to "unlawful or improper conduct" affecting the
employer's reputation. In Ark Las Vegas, the rule was directed to "unethical" (or unprofessional)
conduct that could damage the employer's reputation. Here any conduct that presents "any
threat of harm to the Company's resources or reputation" violates the rule. The rules leave a
determination that there is any threat to the Respondents' resources as the sole requisite for
violating the rule. In other words, there is no reason to think that the rule is directed to unlawful,
unethical, unprofessional, or even improper conduct. I believe this unfavorably distinguishes the
Respondents' rule.
41
JD-28--16
Complaint paragraphs 6(bb)(i-viii) and 7(bb)(i-viii)

5 At page 7-8 of the section titled Security Stuff:4°
4) Disclosing or publicizing proprietary or Sensitive information;
6) Making or posting indecent, offensive, discriminatory, harassing or
10 disruptive remarks to forums, blogs, chat rooms, or Web sitese]
7) Using Company Resources to engage in another business enterprise or
for personal business other than incidental personal use as mentioned in the
Personal Usage section above, or engaging in excessive incidental personal
15 use;
8) Publishing or creating personal Web pages or establishing links to
Company Web sites from personal Web pages, without prior approval from
the Marketing Team;
20
15) Placing Sensitive Company material (software, electronic files, etc.) on
any unauthorized Internet accessible computer or server;
16) Using Company Resources to engage in inappropriate acts that exhibit
25 conduct that is not in the best interests of the Company, its clients, or Team
Members;[42]
18) Discussion of Sensitive information in halls, elevators, lobbies,
lunchrooms, cafeterias, lavatories, parking lots, public areas or to those not
30 intended to hear;
20) Using signature lines that contain religious, political, sexual or other
inappropriate content.
35 The General Counsel alleges that the above provisions, taken from a section of the BB
listing "inappropriate usage" of "Company resources," are unlawful.
The "inappropriate usage" list contains 20 numbered paragraphs. Its introduction states:
40 Using the Company Resources for abusive, unethical, or inappropriate purposes
will not be tolerated and may result in disciplinary action, up to and including
immediate termination of employment.
40In GC Exhibits 3 and 4, this rule is on page 8-9 of Security Stuff.
41In GC Exhibits 3 and 4, the word "Web sites" appears as "websites."
42In GC Exhibits 3 and 4, the word "Team Members" appears as "team members."
42
JD-28-16
The provision then states that "[e]xamples of inappropriate usage include, but are not
limited to, the following," and lists 20 numbered subsections, eight of which the General Counsel
challenges as unlawfully overbroad.

5 The General Counsel objects to subsection 4, 15, and 18, because they restrict the use of
"Sensitive" information. The General Counsel argues that "Sensitive Information" is defined in an
overbroad manner in the two pages before this rule (page 5 of GC Exhibit 2 and page 6 of GC
Exhibits 3 and 4).
10 The definition of Sensitive information is listed under the heading "Protecting Client
Information." It states
Sensitive information is any information that, if fallen into the wrong hands, could
potentially cause harm to our clients, Team Members or the Company. For
15 example, a person's name, address or phone number, in conjunction with his or
her Social Security or driver's license numbers; account or credit card numbers, or
an identification number or password that would permit access to an account.
Some examples of Sensitive information include:
20 Personally Identifiable Information (PII) (e.g., full name, telephone number, street
address, email address, Social Security Number ISSN), credit card number,
driver's license number)
Income information (e.g., salaries, W2s, 1003's)
25
Asset information (e.g., bank statements)
Credit information (e.g., credit scores /history; payment history)
30 Client lists
Passwords
Personnel records
35
Medical records
Performance history
40 Technology related information
Intellectual property related information (any ideas, discoveries, inventions, or
business methods that are protectable or protected under a patent trade secret or
copyright.)
45
Documents marked "Privileged", 'Trade Secret', "Confidential ", or "Proprietary"
Company -wide ennails / voicemails
50 Strategic business information
Information relating to mergers and acquisitions
43
JD-28-16
Marketing plans
Information relating to Company domain names, trademarks, or service marks.
5
Audit records
Information relating to litigation
10 Information subject to confidentiality under a nondisclosure agreement
Information about investigations
The General Counsel takes issue with the definition of sensitive information, as
15 "information that include "personnel records," "Company-wide emails/voicemails," strategic
business information," information about investigations, and information subject to confidentiality
under a nondisclosure agreement.
However, this entire definition, including the examples, are listed under the heading
20 "Protecting Client Info." The examples, combined with the heading, make it reasonable to believe
that the type of information included in Sensitive information is information from clients that reveal
their financial, business, and personal matters. While read out-of-context, one could claim that
"personnel records," for instance, applies to Respondents' employees' salaries. However, I do
not find that is a reasonable understanding of the term "Sensitive" based on the definition
25 provided. The heading, definition, and even the additional provisions that I have not and the
General Counsel has not cited involving the copying, printing, scanning, faxing, disposal, etc., of
sensitive information, further lead to my conclusion that an employee would not reasonably
consider the prohibitions on use of sensitive information as applying to information protected
under the Act. The subjects covered by "Sensitive Information" are not, reasonably read, about
30 Respondents' employee information, but rather, about client information. That is not a type of
information protected under the Act.43
The General Counsel also takes issue with subprovision 6 prohibiting use of Company
resources for:
35
Making or posting indecent, offensive, discriminatory, harassing or disruptive
remarks to forums, blogs, chat rooms, or Web sites.
As it did with complaint paragraph 6(j)(iii) and 7(j)(iii), discussed above, the General
40 Counsel relies on the decision Stanadyne Automotive Corp., 352 NLRB 1002, 1003 (2008) for the
proposition that this provision is overbroad. The case is distinguishable for all the reasons stated
with regard to complaint paragraph 6(j)(iii) and 7(j)(iii), above. I find this to be a lawful provision.
"Employees have a right to a workplace free of unlawful harassment." Lutheran Heritage, supra at
648. The very argument advanced by the General Counsel—that the rule is unlawful because
45 some employees could view protected activity as harassment—was rejected by the Board in
Lutheran Heritage. See, supra at 648. I agree with the General Counsel that, in isolation, the
limitation of "disruptive" remarks could cover certain protected activity. However, read in the
430n the basis of the definition of "sensitive information," the General Counsel bases his claim
that subprovisions 4, 15, and 18, are unlawfully overbroad. I will dismiss the allegations as to
each of these subprovisions.
44
JD-28-16
context in which the word appears, this is not reasonably likely to be interpreted as a prohibition
on protected activity.
The General Counsel offers no argument as to why subprovisions 7 or 8 are unlawfully

5 overbroad. See, GC Br. at 36-38. In the absence of argument, I consider these allegations
abandoned.
The General Counsel alleges that subprovisions 16 and 20 are unlawfully overbroad.
They forbid (16) "inappropriate acts that exhibit conduct that is not in the best interests of the
10 Company," and prohibit (20) signature line content that is "inappropriate."
I agree with the General Counsel that these provisions are unlawfully overbroad. Unlike
with complaint paragraphs 6(g) and 7(g), discussed above, subprovision 16 is not set within the
context of a conflict-of-interest section that is directed toward ensuring that employees do not
15 engage in unethical or suspect financial practices. Rather, it is in a series of general rules
governing use of Respondents' resources. Without that context, an employee reading these rules
would reasonably believe that using email to harshly criticize the workplace terms and conditions
would be considered "inappropriate" action "not in the best interests of the Company." The
breadth of the term and the lack of mediating context render the rule unlawfully overbroad."
20 Similarly, provision 20 prohibits email signature lines that contain "religious, political, sexual, or
other inappropriate content." Much protected conduct is like religious and political speech (and
less obviously, non-obscene sexual speech) in that it is controversial, reflects views not shared by
all, is often divisive, and may be considered not polite in a more anodyne milieu. Unlike religious
and political speech, Section 7 speech is protected by the Act. An employee reading that this
25 type of "inappropriate" content is not permitted in a signature line would reasonably believe—
without other guidepost or contextual explanation—that this prohibition covered signature lines
mentioning divisive, controversial speech protected by Section 7,45
30
"The Respondents cite Tradesmen Intl, 338 NLRB 460,461-462 (2002), where the Board
found lawful a rule that expected employees "to represent the company in a positive and ethical
manner." However the Board did so because "in the context of a prohibition on conflicts of
interest" employees would not reasonably believe that the expectation would prohibit Section 7
activity. That context is lacking in this instance.
45The Respondents contend (R. Br. at 83) that this provision must be understood in the
context of the "specific policy" regarding email signature lines found in Things We Live By. See,
discussion of complaint paragraphs 6(n)(ii) and 7(n)(ii). However, that provision does not bar
"inappropriate content." Moreover, I find that similarly worded provisions in an entirely different
part of this sprawling BB cannot automatically be relied upon to clarify the legality of phrases that
appear on their face to be unlawfully overbroad. (By the same token, similar words or phrases in
unrelated parts of the BB cannot render unlawful phrases or words that appear benign and lawful
in their immediate context.) This is not a matter of ignoring the importance of context. Rather,
the context renders it unreasonable to expect that an employee will recall a similarly worded
lawful provision contained in a different part of the BB, when he or she reads an unlawfully
overbroad provision somewhere else in the BB.
45
JD-28-16
Complaint paragraphs 6(cc) and 7(cc)
At page 9 of the section titled Security Stuff:46

5

Personal Electronic Devices. Approval from management[47] and The Guy
is needed before any Sensitive Company information is stored on a personal
electronic device, and the amount of information stored should be kept to a
minimum. Special protection needs to be enabled on each device to ensure
that the stored information is kept secure.
10
The General Counsel objects to this provision (GC Br. at 39) because it requires
permission from management to store "sensitive" information on a personal electronic device. As
discussed above regarding complaint paragraphs 6(bb) and 7(bb), I do not agree that "sensitive"
information would reasonably be understood by an employee to include information which an
15 employee has a right under the Act to disseminate or maintain without permission of
management. Accordingly, this provision is lawful.
Complaint Paragraphs at 6(dd) and 7(dd)
At page 10 of the section titled Security Stuff:48
Inappropriate Usage. (1) Downloading non-business related
information.
The General Counsel alleges that this provision violates the Act because "it prohibits
employees from downloading attachments to emails that could include information about
protected concerted activity and similar protected information." (GC Br. at 39.)
30 The section of Security Stuff in which this provision is found headed "Internet Usage" and
the initial sentence states that "[t]his section defines the Company's policies for providing internet
services." It then continues: "Failure to follow these policies exposes the Company to increased
vulnerability, theft of information and disruption of services."
35 I reject the General Counsel's claim. First of all, the rule does not reference email. None
of the "inappropriate usage" listings in this section (the challenged rule is the first of four)
reference email. The next page references "email usage" and sets forth rules for email usage.
Thus, although email does run over the internet, I note that the focus of this rule is not email. But
most importantly, it is reasonably clear, if not obvious from the introduction to these "internet
40 usage" policies, that the rules are directed to cyber threats (in terms of viruses, theft, system size)
and content concerns related to Title VII and other illegal conduct. This is not only the stated
reason for these rules in the introduction to the section ("Failure to follow these policies exposes
the Company to increased vulnerability, theft of information and disruption of services") but it is
evident from the other three rules contained in this "Inappropriate Usage" section. These three
45 rules prohibit as inappropriate:
461n GC Exhibits 3 and 4, this rule is found on page 10 of Security Stuff.
47In GC Exhibits 3 and 4, the word "management" is changed to "leadership."
48In GC Exhibits 3 and 4, this rule is found on page 11 of Security Stuff.
20
25
46
JD-28-16
Downloading non-business electronic material - including games, music and any
other non-authorized software from the Internet;

5 Participating in Web -based surveys without authorization;
Accessing unauthorized Websites with nudity, gambling, gross depictions, racism,
sex, violence, or profanity, etc.
10 None of these three rules are alleged by the General Counsel to violate the Act. They
provide additional context for the challenged rule, which is the first of these four.
As discussed regarding complaint paragraphs 6(n)(iii) and 7(n)(iii), in the absence of a
developed argument on the subject, I am unwilling to find that—to the extent the above rule
15 applies to email—that Purple Communications provides that employees with access to an
employer's email system are presumptively entitled to an unrestricted right to download materials
from the internet onto the Employer's server.
20 Complaint paragraphs 6(ee) and 7(ee)
At page 10 of the section titled Security Stuff:49
Transmission of Sensitive Information. Sensitive information must not
25 be transmitted over the Internet without prior management approval
The General Counsel's allegation regarding this language requires acceptance of his
argument as to the unlawfully overbroad reasonable meaning of "sensitive" information. I have
rejected that argument, above. And indeed, in a portion of this rule that is not quoted by the
30 General Counsel in the complaint, this rule expressly refers back to the previous discussion in the
BB about what constitutes sensitive information. The rule states "See Section 2 for examples of
Sensitive Information."
I find that this direct reference to the section of Security Stuff where sensitive information
35 is defined and 21 examples are given, in a section titled "Protecting Client Information," render it
not reasonable for an employee to conclude that he or she is being precluded by this rule from
transmitting information that he or she has a right to transmit over email pursuant to the Act.59
40
49In GC Exhibits 3 and 4, this rule is found on page 11 of Security Stuff.
59I similarly reject the General Counsel's contention that this rule would reasonably be read to
prohibit an employee from discussing protected matters on his or her private internet service. As
the section states at the top: "This section defines the Company's policies for providing internet
services." This section applies on its face to Employer-provided services. Finally, I reject the
General Counsel's argument that this rule violates the Act to the extent that it applies to non-
email systems (which it clearly does to a large extent), for the reasons stated above. There is no
developed argument made by the General Counsel for the extension of Purple Communications
to other employer-provided communications systems other than email.
47
JD-28-16
Complaint paragraphs 6(ff) and 7(ff)
(ff) At page 10 of the section titled Security Stuff:51

5

Web Sites.[52] Team Members[53] are not allowed to produce personal
Web pages or sites that reference the Company, masquerade as the
Company, or in any way disclose any other information about the Company
without the permission of the Marketing Team.
10 There is no question but that it is unlawful for an employer to make a rule telling
employees that they are prohibited from producing a personal web page on their own equipment
and on their own time that "references" the Employer or "in any way disclose[s] any other
information about the" employer "without the permission" of the employer. Such a rule would
effectively shut down much employee-protected discussion with other employees and with the
15 public at large about protected activity.
The difficult issue here is whether this rule would be reasonably understood to do that. It
is more than a colorable argument that the rule, which is on a page devoted to rules about
company-provided internet services, would reasonably be understood to apply only to the use of
20 "Company Resources." Indeed, the Respondents argue (R. Br. at 84) that this is the limited
scope of the rule—i.e., that the rule only prohibits the use of Respondents' computers, internet, or
other resource for the production by employees of personal web pages or sites referencing the
Respondents. As I have noted, these rules appear on a page devoted to and part of a "section
that defines the Company's policies for providing internet resources." This indeed, supports the
25 argument advanced by the Respondents.
Still, I think that argument cannot prevail. For one thing, this is the only portion of the rule
that talks about the employees' production of "personal" pages—and the reader is led by the
wording to believe that the gravamen of the rule is the prohibition on referencing the Respondents
30 in these personal web pages, not the ownership of the computer or internet system used. But
most important and determinative in my view, is the final sentence of the rule, which was not
mentioned in the complaint. The full rule is set forth here, with the final sentence italicized (my
emphasis):
35 Team Members are not allowed to produce personal Web pages or sites that
reference the Company, masquerade as the Company, or in any way disclose any
other information about the Company without the permission of the Marketing
Team. Team Members are not a//owed to host personal sites on Company
Resources.
40
The final sentence expressly states that employees may not host personal web sites "on
Company Resources." This express limitation would be a redundancy under the reading of the
rule advanced by the Respondents. Under the Respondents' reading of the rule, there would be
no reason to have expressly limited the second sentence to "personal sites on Company
51In GC Exhibits 3 and 4, this rule is found on page 11 of Security Stuff.
52In GC Exhibits 3 and 4, the word "Web Sites" is changed to "Websites.
53In GC Exhibits 3 and 4, the capitalized word "Members" is changed to "members."
48
JD-28-16
Resources." (Emphasis added.) An employee trying to understand the first sentence would see
the limitation in the second sentence and reasonably conclude its absence in the first sentence
means that the scope of the prohibition in the first sentence is not similarly limited. The absence
of the limitation would lead the employee to believe that the first sentence applies, as written, to

5 personal web sites without regard to whether they were created on "Company Resources."
Whether the Respondents actually intended this interpretation is beside the point, as employees
should not have to decide at their own peril what conduct a rule covers. Flex Frac Logistics, 358
NLRB at 1132 ("Board law is settled that ambiguous employer rules—rules that reasonably could
be read to have a coercive meaning—are construed against the employer. This principle follows
10 from the Act's goal of preventing employees from being chilled in the exercise of their Section 7
rights—whether or not that is the intent of the employer—instead of waiting until that chill is
manifest, when the Board must undertake the difficult task of dispelling it"). Accordingly, I find a
violation.
15
Complaint Paragraph 6(gg) and 7(gg)
At page 11 of the section titled Security Stuff:54
20 Inappropriate Usage. 1) Utilizing Email Distribution Groups (e.g. All
Company) to solicit for personal business, personal charities, or to sell
personal items, etc.; 5) Sending Chain Mail[55] or non-business related
attachments; 6) Communicating with the media without express
authorization from the Corporate Communications Team.
25
Under Purple Communications, employees who have been granted access to an
employer's email system for work are presumably entitled to access to the email system for
Section 7 purposes during nonworking time. An employer may rebut that presumption or justify a
particular restriction by demonstrating a connection between the interest it asserts and the
30 restriction. Employers may apply uniform and consistent controls over their email systems to the
extent that they show such controls to be necessary to maintain production and discipline.
Here, the first restriction is the prohibition on using email distribution groups "to solicit for
personal business, personal charities, or to sell personal items." Other than for personal
35 business, personal charities, or selling personal items, the rule does not restrict the use of email
distribution groups. The threshold question is whether employees would reasonably construe the
rule to include within its scope Section 7 activity. The General Counsel conclusorily asserts that
"[t]his language can be read to encompass union and protected concerted activities." (GC Br. at
41.) But would it? In the absence of a more developed accurate argument, or any cited
40 precedent, I am unwilling to find that it would.56
54In GC Exhibits 3 and 4, this rule is found on page 11 of Security Stuff.
55In GC Exhibits 3 and 4, the capitalized words "Chain Mail" are changed to "chain mail."
56In New Passages Behavioral Health, 362 NLRB No. 55 (2015), the Board affirmed the
judge's finding of a violation where a rule prohibited employees from using break time to conduct
"personal business," which the judge found "would clearly encompass Section 7 activity."
However, the Board noted that there were no exceptions to the merits of the rules at issue and
declined to consider the substance of the rules. Hence, the case offers no precedent for the
proposition.
49
JD-28-16
Second, the General Counsel objects to the rule's (#5) prohibition on sending "non-
business related attachments." Purple Communications makes clear that an employer can
establish "uniform and consistently enforced restrictions" in this regard, "if the employer can

5 demonstrate that they would interfere with the email system's efficient functioning." Purple
Communications, supra, slip op. at 15. Assuming, arguendo, this rule could be considered
"uniform" on some basis, this rule violates the Act in the absence of the Respondents'
demonstration of the need for this "business-related" distinction.
10 Third, the General Counsel objects to the rule's (#6) prohibition on communication with
the media without express authorization from the "Corporate Communications Team." I agree
that this is a straightforward violation of the Act. Employees who have a right to use the
Employer's email under Purple Communications have as a constituent right the right to
communicate with the media on Section 7 subjects without seeking permission or even consulting
15 with management. Employees have a Section 7 right to publicize a labor dispute, which includes
communicating about terms and conditions of employment with the media for dissemination to the
public at large. It is unlawful for employers to maintain an overbroad rule prohibiting employees
from communicating with the press. The Sheraton Anchorage, 362 NLRB No. 123 (2015),
incorporating 359 NLRB No. 95, slip op. at 4 (2013); Trump Marina Casino Resort, 355 NLRB
20 585 (2010), incorporating 354 NLRB 1027, 1029 (2009).
Complaint paragraphs 6(hh) and 7(hh)
25 At page 1157 of the section titled Security Stuff:
Email as Public Communications. Team Members[58] must not send
Sensitive information to external email addresses unless the material is
encrypted using Company approved security measures.
30
As discussed above, I do not accept the General Counsel's claim that the term "Sensitive
Information" is unlawfully overbroad. And indeed, in a portion of this rule that is not quoted by
the General Counsel in the complaint, the rule expressly refers back to the previous discussion in
the BB about what constitutes sensitive information. The rule states "See Section 2 for examples
35 of Sensitive Information." I find that this direct reference to the section of Security Stuff where
sensitive information is defined and 21 examples are given, in a section titled "Protecting Client
Information," renders it not reasonable for an employee to conclude that he or she is being
precluded by this rule from transmitting information that he or she has a right to transmit over
email pursuant to the Act. In this case, the rule requires that "Sensitive Information" be encrypted
40 pursuant to the Respondents' security provisions, before being sent to an external email address.
This requirement would further inform an employee reading the rule that the Respondents' rule
does not apply to Section 7 materials, as the Respondents would presumably have no interest in
encrypting Section 7-related emails.
45
57In GC Exhibits 3 and 4, this rule is found on page 12 of Security Stuff.
58 In GC Exhibits 3 and 4, the capitalized word "Members" is changed to "members."
50
JD-28-16
Summary of complaint violations and dismissals
As discussed above, I find a violation as alleged (in whole or in part) as to the rules alleged in
paragraphs 6 and 7, subsections (a), (c), (d)(ii, iii, v, vi, vii), (f), (i), n(i), (o), (p), (q), (r), (s)(iv),
5 (v)(iii), (w), (x), (y), (aa), (bb)(vi, viii), (ff), (gg).
I recommend dismissal of the complaint as to the rules alleged in paragraphs 6 and 7,
subsections (b), (d)(i, iv), (e), (g), (h), (j), (k), (I), (m), (n)(ii, iii, (iv), (s)(i, ii, iii, v, vi), (t), (u), (v)(i, ii),
(z), (bb)(i, ii, iii, iv, vii), (cc), (dd), (ee), (hh).
10
Subpoena Issues
At the hearing, upon petitions to revoke filed by the General Counsel, I revoked two Board
15 subpoenas served by the Respondents on agents for the Board. These subpoenas, the petitions
to revoke, and the responses of the Respondents, are included in the record as Respondents
Exhibits 2-7 In its brief, the Respondents ask that I reconsider my rulings. Having considered
their argument, I adhere to my rulings for the reasons set forth in the transcript at pages 28-38.
20 CONCLUSIONS OF LAW
1. The Respondents Quicken Loans, In-House Realty, One Reverse Mortgage, Fathead LLC,
Rock Connections LLC, and Title Source, Inc. are employers within the meaning of Section
2(2), (6), and (7) of the Act.
2. The Respondents violated Section (1) of the Act, by maintaining rules in their Big Book
that contain the following language:
i. In the Introduction portion of the BB, titled About This Book:
"This book contains confidential information that must not be disclosed
outside the Company or used for purposes other than for the Company's
legitimate business purposes. This book or any of its contents may not be
reproduced or disseminated to anyone not employed by the Company."
ii. In the section of the BB titled Things We Live By:
"disciplinary action may be taken against an individual who: a) submits a
40 report or complaint containing a statement, allegation, document, or fact
that the individual knew or should have known was false and misleading, or
b) uses the complaint procedure for purposes other than the good faith
resolution of a report or complaint of harassment or discrimination. All
individuals who submit a complaint or report or who participate in an
45 investigation will be expected to agree to keep the complaint, report and
investigation confidential."
"Think before you Tweet. Or post, comment or pin.
What you share can live forever. If it doesn't belong on the front page of
50 The New York Times, don't put it online."
25
30
35
51
JD-28-16
Put your best face forward. If you use social media to connect with clients,
or if you identify yourself as a QL Family of Companies team member in a
public way, we expect you to represent yourself in a professional manner in
both dress and conduct.
5
Keep it confidential. What shouldn't you share? Non-public financial or
operational information. This includes strategies, forecasts,
communication that requires a disclaimer, and anything with a dollar
figure attached to it (rates, programs, quotes, client information, salaries,
10 etc.).
Something wrong at QL? Don't take it online. Resolve work-related
concerns by speaking directly with your Team Leader or Team Relations
Specialist.
15
Something wrong online? Don't respond. Comments can hurt as well as
help. Report disparaging comments about the QL Family of Companies or
team members to your Team Leader, Team Relations Specialist, Public
Relations or Social Media team for a solution.
20
The Company recognizes that team members may desire to display
mementos pertaining to family or other personal items. However, nothing
can be displayed that is, or could be deemed to be, harmful or offensive
25 to a reasonable person and his or her system of beliefs. Objects that the
Company deems inappropriate will not be allowed and must be removed
upon request.
No solicitations. Unauthorized posting and distribution of solicitation
30 literature is prohibited on the Company's premises.
The content of e-mail messages reflects on the Company. For example, if
you send a hostile or insulting e-mail about a Company business partner
to an individual over the Internet or post it on a blog or any web site, the
35 message could be perceived as reflecting on the Company's official
viewpoint, which could interfere with the Company's business dealings
and impair the Company's reputation. Defamatory messages could also
lead to legal liability for both you and the Company.
40 The Company's buildings, offices, common areas, facilities, parking lots,
automobiles, data centers, mail rooms and the like, whether leased or
own, ("Facilities") are to be used only for conducting Company business
and transactions, and for no other purpose. You may not conduct any
other for-profit or charitable business enterprise, transaction, fundraising,
45 or other venture from within or using the Company's Facilities (except
with the express written pre-approval of the Director of Team Relations or
the Director of the FOCUS Team and, then, only as to the specific activity
approved).
50
52
JD-28-16
Policy on Monitoring and Recording Communications.
Company e-mails are to be used solely for the Company's
business purposes.
5
These Guidelines are considered an internal confidential document
intended to apply solely between you and the Company, and are not,
directly or indirectly, for the benefit of or to be relied upon by any other
person who is not employed by the Company.
10
iii. In the section of the BB titled Do the Right Thing:
This is an internal confidential document: the duties, responsibilities,
standards, and expectations set forth in this agreement are solely for the
15

benefit of you and the Company, and not, directly or indirectly, for the
benefit or the reliance of any other person who is not an employee of the
Company or party to this agreement.
You shall not photograph or record through any means the Company's
20 operations, systems, presentations, communications, voicemails, or
meetings;
All Company emails are to be used solely and exclusively for
Company business purposes only and for no other purpose and will be
25 monitored and inspected by the Company on a regular basis.
Media & Press Inquiries. You acknowledge and agree that all media
and press inquiries pertaining to the internal business affairs of the
Company or any of the Company's directors, officers or executives shall be
30 treated as Proprietary/Confidential Information and that all such inquiries
shall be directed to the Company's Corporate Communications personnel.
Proprietary/Confidential Information - means: (a) non-public information
relating to or regarding the Company's business, personnel, customers,
35 operations or affairs; (b) non-public information which the Company labeled
or treated as confidential, proprietary, secret or sensitive business
information, or which you reasonably knew or should have known is or
should be treated as confidential and/or proprietary information; (c)
information that is not generally known to the public or others in the
40 industry and gives the Company a competitive advantage; (d) information
that is expensive and/or burdensome to compile or is compiled through
proprietary methods, whether compiled by the Company or acquired as
such; (i) [sic] information that was otherwise Proprietary/Confidential
Information of the Company but which was disclosed or disseminated in
45 violation of this a [sic] agreement requiring such information to remain
confidential.
iv. In the Section of the BB titled Security Stuff:
50 Personal Usage all such incidental personal usage should in no
event present any threat of harm to the Company resources or
reputation.
53
JD-28-16
Using Company Resources to engage in inappropriate acts that exhibit
conduct that is not in the best interests of the Company, its clients, or
Team Members [or team members];
Using signature lines that contain religious, political, sexual or other
inappropriate content.
Web Sites [or Websites]. Team Members [or members] are not allowed
to produce personal Web pages or sites that reference the Company,
masquerade as the Company, or in any way disclose any other
information about the Company without the permission of the Marketing
Team.
Inappropriate Usage. 5) Sending non-business related
attachments; 6) Communicating with the media without express
authorization from the Corporate Communications Team.
3. The unfair labor practices committed by the Respondents affect commerce within the
20 meaning of Section 2(6) and (7) of the Act.
REMEDY
25 Having found that the Respondents have engaged in certain unfair labor practices, I find
that they must be ordered to cease and desist therefrom and to take certain affirmative action
designed to effectuate the policies of the Act.
The evidence shows that on December 4, 2015, the Respondents rescinded all versions
of the BB, effective immediately. Accordingly, the remedy will not include affirmative rescission
requirements. Boch Honda, 362 NLRB No. 83, slip op. at 3 fn. 9 (2015).
The Respondent shall post an appropriate informational notice, as described in the
30 attached appendix. This notice shall be posted at all of the Respondents' facilities nationwide
where the BB was maintained and wherever the notices to employees are regularly posted for 60
days without anything covering it up or defacing its contents.59 In addition to physical posting of
paper notices, notices shall be distributed electronically, such as by email, posting on an intranet
59The Respondents argue (R. Br. at 98) that posting should be limited to the Respondents'
Detroit locations, contending that the General Counsel "did not establish that the Big Book was
maintained anywhere else." While the extent of the distribution of the BB was not established,
The evidence establishes that BB was maintained as a corporate-wide document distributed by
person or email to the job classifications maintained by each Respondent. There is no other set
of rules maintained by any of the Respondents. Moreover, the BB was rescinded on December
4, 2015, by email sent to all of the Respondents' employees. This sufficiently establishes that the
BB was maintained corporate-wide. The Board has "consistently held that, where an employer's
overbroad rule is maintained as a company-wide policy, we will generally order the employer to
post an appropriate at of its facilities where the unlawful policy has been or is in effect." Fresh &
Easy Neighborhood Market, Inc., 361 NLRB No. 12, slip op. at 10 (2014), quoting MasTec
Advanced Technology, 357 NLRB 103, 109 (2011).
5
10
15
54
JD-28-16
or an internet site, and/or other electronic means, if the Respondents customarily communicate
with their employees by such means. In the event that, during the pendency of these
proceedings the Respondents have gone out of business or closed any facility involved in these
proceedings, the Respondents shall duplicate and mail, at their own expense, a copy of the

5 notice to all current employees and former employees employed by the Respondents at any time
since August 4, 2014. When the notice is issued to the Respondents, they shall sign it or
otherwise notify Region 7 of the Board what action they will take with respect to this decision.
On these findings of fact and conclusions of law and on the entire record, I issue the
10 following recommended60
ORDER
15
The Respondents Quicken Loans, In-House Realty, One Reverse Mortgage, Fathead
LLC, Rock Connections LLC, and Title Source, Inc., Detroit, Michigan, its officers, agents,
successors, and assigns, shall
20 1. Cease and desist from:
(a) Maintaining an overly broad rule that prohibits disclosure of unspecified
"confidential information" in the employee handbook and prohibits reproduction or
dissemination of the employee handbook "to anyone not employed by the
25 Company."
(b) Maintaining an overly broad rule that provides for discipline of any employee who
"submits a report or complaint containing a statement, allegation, document, or
fact that the individual knew or should have known was false and misleading, or [ ]
30 uses the complaint procedure for purposes other than the good faith resolution of a
report or complaint of harassment or discrimination."
(c) Maintaining an overly broad rule that states that "individuals who submit a
complaint or report or who participate in an investigation will be expected to agree
35 to keep the complaint, report and investigation confidential."
(d) Maintaining an overly broad rule that states "If it doesn't belong on the front page
of the New York Times, don't put it online."
40 (e) Maintaining an overly broad rule that states "If you use social media to connect
with clients, or if you identify yourself as a QL Family of Companies team member
in a public way, we expect you to represent yourself in a professional manner in
both dress and conduct."
45 (f) Maintaining an overly broad rule that states: "Keep it confidential. What shouldn't
you share? Non-public financial or operational information. This includes
strategies, forecasts, communication that requires a disclaimer, and anything with
60If no exceptions are filed as provided by Sec. 102.46 of the Board's Rules and Regulations,
the findings, conclusions, and recommended Order shall, as provided in Sec. 102.48 of the
Rules, be adopted by the Board and all objections to them shall be deemed waived for all
purposes.
55
JD-28-16
a dollar figure attached to it (rates, programs, quotes, client information, salaries,
etc.)."
(g) Maintaining an overly broad rule that states: "Something wrong at QL? Don't take it

5 online. Resolve work-related concerns by speaking directly with your Team
Leader or Team Relations Specialist."
(h) Maintaining an overly broad rule that states that The Company recognizes that
team members may desire to display mementos pertaining to family or other
10 personal items. However, nothing can be displayed that is, or could be deemed to
be, harmful or offensive to a reasonable person and his or her system of beliefs.
Objects that the Company deems inappropriate will not be allowed and must be
removed upon request."
15 (i) Maintaining an overly broad rule that states: "No solicitations. Unauthorized
posting and distribution of solicitation literature is prohibited on the Company's
premises."
(j) Maintaining an overly broad rule that states: "The content of e-mail messages
20 reflects on the Company. For example, if you send a hostile or insulting e-mail
about a Company business partner to an individual over the Internet or post it on a
blog or any web site, the message could be perceived as reflecting on the
Company's official viewpoint, which could interfere with the Company's business
dealings and impair the Company's reputation. Defamatory messages could also
25 lead to legal liability for both you and the Company "
(k) Maintaining an overly broad rule that states: "The Company's buildings, offices,
common areas, facilities, parking lots, automobiles, data centers, mail rooms and
the like, whether leased or own, ("Facilities") are to be used only for conducting
30 Company business and transactions, and for no other purpose. You may not
conduct any other for-profit or charitable business enterprise, transaction,
fundraising, or other venture from within or using the Company's Facilities (except
with the express written pre-approval of the Director of Team Relations or the
Director of the FOCUS Team and, then, only as to the specific activity approved)."
35
(I) Maintaining an overly broad rule on monitoring and recording communications that
states: "Company e-mails are to be used solely for the Company's
business purposes."
40 (m)Maintaining an overly broad rule that states: "These Guidelines are considered an
internal confidential document intended to apply solely between you and the
Company, and are not, directly or indirectly, for the benefit of or to be relied upon
by any other person who is not employed by the Company."
45 (n) Maintaining an overly broad rule regarding an employee handbook that states:
"This is an internal confidential document: the duties, responsibilities, standards,
and expectations set forth in this agreement are solely for the benefit of you and
the Company, and not, directly or indirectly, for the benefit or the reliance of any
other person who is not an employee of the Company or party to this agreement."
50
56
JD-28-16
(o) Maintaining an overly broad rule that states: "You shall not photograph or record
through any means the Company's operations, systems, presentations,
communications, voicemails, or meetings."

5 (0) Maintaining an overly broad rule that states: " Company emails are to be
used solely and exclusively for Company business purposes only and for no other
purpose and will be monitored and inspected by the Company on a regular basis."
(q) Maintaining an overly broad rule that states: "You acknowledge and agree that all
10 media and press inquiries pertaining to the internal business affairs of the
Company or any of the Company's directors, officers or executives shall be treated
as Proprietary/Confidential Information and that all such inquiries shall be directed
to the Company's Corporate Communications personnel."
15 (r) Maintaining an overly broad rule that states: "Proprietary/Confidential Information -
means: (a) non-public information relating to or regarding the Company's
business, personnel, customers, operations or affairs; (b) non-public information
which the Company labeled or treated as confidential, proprietary, secret or
sensitive business information, or which you reasonably knew or should have
20 known is or should be treated as confidential and/or proprietary information; (c)
information that is not generally known to the public or others in the industry and
gives the Company a competitive advantage; (d) information that is expensive
and/or burdensome to compile or is compiled through proprietary methods,
whether compiled by the Company or acquired as such; (i) [sic] information that
25 was otherwise Proprietary/Confidential Information of the Company but which was
disclosed or disseminated in violation of this a [sic] agreement requiring such
information to remain confidential."
(s) Maintaining an overly broad rule regarding personal usage of "Company
30 Resources" containing the following language:" all such incidental personal
usage should in no event .present any threat of harm to the Company
resources or reputation
(t) Maintaining an overly broad rule that states: "Using Company Resources to
35 engage in inappropriate acts that exhibit conduct that is not in the best interests of
the Company, its clients, or Team Members [or team members ]."
(u) Maintaining an overly broad rule that states that an inappropriate usage of
"Company Resources" includes "Using signature lines that contain religious,
40 political, sexual or other inappropriate content."
(v) Maintaining an overly broad rule that states: "Web Sites [or Websites]. Team
Members [or members] are not allowed to produce personal Web pages or sites
that reference the Company, masquerade as the Company, or in any way disclose
45 any other information about the Company without the permission of the Marketing
Team."
(w) Maintaining an overly broad rule that state that an "inappropriate usage" of the
Respondents' email system include: "Sending non-business related
50 attachments" and/or "Communicating with the media without express authorization
from the Corporate Communications Team."
57
JD-28-16
(x) In any like or related manner interfering with, restraining, or coercing employees in
the exercise of the rights guaranteed them by Section 7 of the Act.
2. Take the following affirmative action necessary to effectuate the policies of the Act:
5
(a) Within 14 days after service by the Region, post at their offices nationwide copies
of the attached notice marked "Appendix."61 Copies of the notice, on forms
provided by the Regional Director for Region 7, after being signed by the
Respondents' authorized representative, shall be posted by the Respondents and
10 maintained for 60 consecutive days in conspicuous places, including all places
where notices to employees are customarily posted. In addition to physical
posting of paper notices, notices shall be distributed electronically, such as by
email, posting on an intranet or an internet site, and/or other electronic means, if
the Respondents customarily communicate with their employees by such means.
15 Reasonable steps shall be taken by the Respondents to ensure that the notices
are not altered, defaced, or covered by any other material. In the event that,
during the pendency of these proceedings, the Respondents have gone out of
business or closed a facility involved in these proceedings, the Respondents shall
duplicate and mail, at their own expense, a copy of the notice to all current
20 employees and former employees employed by the Respondents at any time since
August 4, 2014.
(b) Within 21 days after service by the Region, file with the Regional Director for
Region 7 a sworn certification of a responsible official on a form provided by the
25 Region attesting to the steps that the Respondents have taken to comply.
IT IS FURTHER ORDERED that the complaint is dismissed insofar as it alleges violations of the
Act not specifically found.
Dated, Washington, D.C. April 7, 2016
David I. Goldman
U.S. Administrative Law Judge
61If this Order is enforced by a judgment of a United States court of appeals, the words in the
notice reading "Posted by Order of the National Labor Relations Board" shall read "Posted
Pursuant to a Judgment of the United States Court of Appeals Enforcing an Order of the National
Labor Relations Board."
30
35
40
58
APPENDIX
NOTICE TO EMPLOYEES
Posted by Order of the
National Labor Relations Board
An Agency of the United States Government
The National Labor Relations Board has found that we violated Federal labor law and has
ordered us to post and obey this notice.
FEDERAL LAW GIVES YOU THE RIGHT TO
Form, join, or assist a union
Choose representatives to bargain with us on your behalf
Act together with other employees for your benefit and protection
Choose not to engage in any of these protected activities.
WE WILL NOT maintain overly broad rules that restrain you in the exercise of the rights set forth
above by:
Maintaining rules prohibiting disclosure of unspecified "confidential information" in
the employee handbook and prohibiting reproduction or dissemination of the
employee handbook "to anyone not employed by the Company."
Maintaining rules threatening discipline for any employee who "submits a report or
complaint containing a statement, allegation, document, or fact that the individual
knew or should have known was false and misleading, or uses the complaint
procedure for purposes other than the good faith resolution of a report or complaint
of harassment or discrimination."
Maintaining rules stating "individuals who submit a complaint or report or who
participate in an investigation will be expected to agree to keep the complaint,
report and investigation confidential."
Maintaining rules stating "If it doesn't belong on the front page of the New York
Times, don't put it online."
Maintaining rules stating "If you use social media to connect with clients, or if you
identify yourself as a QL Family of Companies team member in a public way, we
expect you to represent yourself in a professional manner in both dress and
conduct."
Maintaining rules stating "Keep it confidential. What shouldn't you share? Non-
public financial or operational information. This includes strategies, forecasts,
communication that requires a disclaimer, and anything with a dollar figure
attached to it (rates, programs, quotes, client information, salaries, etc.)."
Maintaining rules stating "Something wrong at QL? Don't take it online. Resolve
work-related concerns by speaking directly with your Team Leader or Team
Relations Specialist."
Maintaining rules stating "The Company recognizes that team members may
desire to display mementos pertaining to family or other personal items. However,
nothing can be displayed that is, or could be deemed to be, harmful or offensive to
a reasonable person and his or her system of beliefs. Objects that the Company
deems inappropriate will not be allowed and must be removed upon request.
Maintaining rules stating "No solicitations. Unauthorized posting and
distribution of solicitation literature is prohibited on the Company's premises."
Maintaining rules stating "The content of e-mail messages reflects on the
Company. For example, if you send a hostile or insulting e-mail about a Company
business partner to an individual over the Internet or post it on a blog or any web
site, the message could be perceived as reflecting on the Company's official
viewpoint, which could interfere with the Company's business dealings and impair
the Company's reputation. Defamatory messages could also lead to legal liability
for both you and the Company "
Maintaining rules stating "The Company's buildings, offices, common areas,
facilities, parking lots, automobiles, data centers, mail rooms and the like, whether
leased or own, ("Facilities") are to be used only for conducting Company business
and transactions, and for no other purpose. You may not conduct any other for-
profit or charitable business enterprise, transaction, fundraising, or other venture
from within or using the Company's Facilities (except with the express written pre-
approval of the Director of Team Relations or the Director of the FOCUS Team
and, then, only as to the specific activity approved)."
Maintaining rules stating "Company e-mails are to be used solely for the
Company's business purposes."
Maintaining rules stating "These Guidelines are considered an internal confidential
document intended to apply solely between you and the Company, and are not,
directly or indirectly, for the benefit of or to be relied upon by any other person who
is not employed by the Company."
Maintaining rules stating "This is an internal confidential document: the duties,
responsibilities, standards, and expectations set forth in this agreement are solely
for the benefit of you and the Company, and not, directly or indirectly, for the
benefit or the reliance of any other person who is not an employee of the Company
or party to this agreement."
Maintaining rules stating "You shall not photograph or record through any means
the Company's operations, systems, presentations, communications, voicemails,
or meetings."
Maintaining rules stating "Company emails are to be used solely and
exclusively for Company business purposes only and for no other purpose and will
be monitored and inspected by the Company on a regular basis."
Maintaining rules stating "You acknowledge and agree that all media and press
inquiries pertaining to the internal business affairs of the Company or any of the
Company's directors, officers or executives shall be treated as Proprietary/
Confidential Information and that all such inquiries shall be directed to the
Company's Corporate Communications personnel."
Maintaining rules stating "Proprietary/Confidential Information — means: (a) non-
public information relating to or regarding the Company's business, personnel,
customers, operations or affairs; (b) non-public information which the Company
labeled or treated as confidential, proprietary, secret or sensitive business
information, or which you reasonably knew or should have known is or should be
treated as confidential and/or proprietary information; (c) information that is not
generally known to the public or others in the industry and gives the Company a
competitive advantage; (d) information that is expensive and/or burdensome to
compile or is compiled through proprietary methods, whether compiled by the
Company or acquired as such; (i) [sic] information that was otherwise
Proprietary/Confidential Information of the Company but which was disclosed or
disseminated in violation of this a [sic] agreement requiring such information to
remain confidential."
Maintaining rules stating with regard to personal usage of "Company Resources".
"Incidental personal usage should in no event present any threat of harm to the
Company resources or reputation. "
Maintaining rules stating "Using Company Resources to engage in inappropriate
acts that exhibit conduct that is not in the best interests of the Company, its clients,
or Team Members [or team members ]."
Maintaining rules stating that an inappropriate usage of "Company Resources"
includes "Using signature lines that contain religious, political, sexual or other
inappropriate content."
Maintaining rules stating "Web Sites [or Websites]. Team Members [or members]
are not allowed to produce personal Web pages or sites that reference the
Company, masquerade as the Company, or in any way disclose any other
information about the Company without the permission of the Marketing Team."
Maintaining rules stating that an "inappropriate usage" of the Respondents' email
system includes: "Sending non-business related attachments" and/or
"Communicating with the media without express authorization from the Corporate
Communications Team."
WE WILL NOT in any like or related manner interfere with, restrain, or coerce employees in the
exercise of the rights guaranteed them by Section 7 of the Act.
QUICKEN LOANS, INC., IN-HOUSE REALTY,
LLC, ONE REVERSE MORTGAGE, LLC,
FATHEAD, LLC, ROCK CONNECTIONS, LLC
and TITLE SOURCE, INC.
(Employer)
Dated By
The National Labor Relations Board is an independent Federal agency created in 1935 to enforce the National Labor
Relations Act. It conducts secret-ballot elections to determine whether employees want union representation and it
investigates and remedies unfair labor practices by employers and unions. To find out more about your rights under the
Act and how to file a charge or election petition, you may speak confidentially to any agent with the Board's Regional
Office set forth below. You may also obtain information from the Board's website: www.nlrb.00v.
477 Michigan Avenue, Room 300, Detroit, MI 48226-2569
(313) 226-3200, Hours: 8:15 a.m. to 4:45 p.m,
The Administrative Law Judge's decision can be found at www.nlrb.govicase/07-CA-145794 or by using the QR code
below. Alternatively, you can obtain a copy of the decision from the Executive Secretary, National Labor Relations Board,
1015 Half Street, SE., Washington, D.C. 20570, or by calling (202) 273-1940.
THIS IS AN OFFICIAL NOTICE AND MUST NOT BE DEFACED BY ANYONE
THIS NOTICE MUST REMAIN POSTED FOR 60 CONSECUTIVE DAYS FROM THE DATE OF POSTING AND MUST NOT BE
ALTERED, DEFACED, OR COVERED BY ANY OTHER MATERIAL. ANY QUESTIONS CONCERNING THIS NOTICE OR
COMPLIANCE WITH ITS PROVISIONS MAY BE DIRECTED TO THE ABOVE REGIONAL OFFICE'S
COMPLIANCE OFFICER, (313) 226-3244.