Section 602.152 - Consumer Interest Information; Complaints(a) The medical board shall prepare information of consumer interest describing the regulatory functions of the medical board and the procedures by which complaints are filed with and resolved by the medical board.(b) The medical board shall maintain a file on each written complaint filed with the medical board. The file must include: (1) the name of the person who filed the complaint;(2) the date the complaint is received by the medical board;(3) the subject matter of the complaint;(4) the name of each person contacted in relation to the complaint;(5) a summary of the results of the review or investigation of the complaint; and(6) an explanation of the reason the file was closed, if the medical board closed the file without taking action other than to investigate the complaint.(c) The medical board shall provide to the person filing the complaint and to each person who is a subject of the complaint a copy of the medical board's policies and procedures relating to complaint investigation and resolution.(d) The medical board, at least quarterly until final disposition of the complaint, shall notify the person filing the complaint and each person who is a subject of the complaint of the status of the complaint unless the notice would jeopardize an undercover investigation.Amended by Acts 2015, Texas Acts of the 84th Leg. - Regular Session, ch. 838,Sec. 2.062, eff. 9/1/2015.Amended by Acts 2001, 77th Leg., ch. 1420, Sec. 14.332(a), eff. 9/1/2001. Acts 1999, 76th Leg., ch. 388, Sec. 1, eff. 9/1/1999.