Section 1951.504 - Settlement of Contested Cases(a) A settlement of a contested case under Chapter 2001, Government Code, must be approved by the commissioner.(b) The department by rule shall establish guidelines for the settlement of a contested case under Chapter 2001, Government Code.(c) The commissioner may authorize the department to conduct informal settlement negotiations between the department and a license holder to resolve a complaint, other than a complaint involving a misapplication, by a consumer against the license holder.(d) An informal settlement reached under Subsection (c):(1) may not require the license holder to:(A) refund money to the consumer in an amount greater than the amount provided under the original contract for services by the license holder; or(B) perform any services that the license holder did not agree to perform in the original contract; and(2) does not release the license holder from any liability for a misapplication.(e) The department by rule shall establish guidelines for the informal settlement of consumer complaints as provided by Subsections (c) and (d).Tex. Occ. Code § 1951.504
Amended By Acts 2007, 80th Leg., R.S., Ch. 890, Sec. 1.63, eff. 9/1/2007.Added by Acts 2001, 77th Leg., ch. 1421, Sec. 4, eff. 6/1/2003.