Section 542.008 - Complaints Against Insurers; Investigation(a) The department shall establish a system for receiving and processing individual complaints alleging a violation of this subchapter by an insurer regardless of whether the insurer is required to file a periodic report under Section 542.006.(b) The department shall investigate an insurer if the department determines that: (1) based on the number and type of complaints against an insurer, the insurer does not meet the minimum standard of performance adopted under Section 542.007; or(2) the number and type of complaints against the insurer are not proportionate to the number and type of complaints against other insurers writing similar lines of insurance.Added by Acts 2003, 78th Leg., ch. 1274, Sec. 2, eff. 4/1/2005.