Section 261.403 - Complaints(a) If a state agency receives a complaint relating to an investigation conducted by the agency concerning a facility operated by that agency in which children are located, the agency shall refer the complaint to the agency's governing body.(b) The governing body of a state agency that operates a facility in which children are located shall ensure that the procedure for investigating abuse, neglect, and exploitation allegations and inquiries in the agency's facility is periodically reviewed under the agency's internal audit program required by Chapter 2102, Government Code.Amended by Acts 2015, Texas Acts of the 84th Leg. - Regular Session, ch. 1,Sec. 1.145, eff. 4/2/2015.Amended by Acts 2001, 77th Leg., ch. 355, Sec. 4, eff. 9/1/2001.Added by Acts 1995, 74th Leg., ch. 20, Sec. 1, eff. 4/20/1995.