Section 65-5-402 - Description of costs relative to rates, fees, charges, or estimates(a) Upon request or application for a connection of utility service by a customer, a utility system shall promptly provide the customer the connection cost.(b) A customer may request the utility system provide the customer connection cost in writing along with a written itemized and detailed description of the costs that comprise the connection cost. Upon receipt of a request, the utility system shall promptly provide the customer the connection cost in writing along with a written itemized and detailed description of the costs that comprise the connection cost.(c) If a utility cannot promptly provide to the customer the connection cost, the connection cost in writing, or a written itemized and detailed description of the costs that comprise the connection cost, then the utility shall within fourteen (14) days from completion of the approved design:(1) Provide to the customer in writing the connection cost and a written itemized and detailed description of the costs that comprise the connection cost;(2) Provide to the customer in writing the time reasonably necessary to calculate or determine the connection cost or to provide a written itemized and detailed description of the connection cost; or(3) Request from the customer information necessary to calculate or determine the connection cost and to provide a written itemized and detailed description to the customer as soon as practicable.(d) To aid a customer, a utility may provide the customer a verbal or unofficial initial approximation of the connection cost. However, an approximation is not considered an attempt to comply with subsections (a)-(c).Added by 2022 Tenn. Acts, ch. 1129, s 1, eff. 7/1/2022.