Section 813.670 - Complaint processThe Department of State Police shall adopt a procedure for a person to file a complaint with the department concerning the failure of a service center or manufacturer's representative to comply with a requirement of ORS 813.660 to 813.680. The department shall:
(1) Provide a response to the complainant no later than 14 days after the date the complaint is filed;(2) Complete an investigation of the complaint no later than 90 days after the date the complaint is filed; and(3) Provide a written report of the results of the investigation to the service center or manufacturer's representative and to the complainant.Amended by 2019 Ch. 200,§ 12, eff. 7/1/2019.