Section 62-19-14 - [See Note] Consumer relations divisionA. The consumer relations division shall:(1) receive and investigate nondocketed consumer complaints and assist consumers in resolving, in a fair and timely manner, complaints against a person under the authority of the commission, including mediation and other methods of alternative dispute resolution; provided, however, that assistance pursuant to this paragraph does not include legal representation of a private complainant in an adjudicatory proceeding;(2) work with the consumer protection division of the attorney general's office, the governor's constituent services office and other state agencies as needed to ensure fair and timely resolution of complaints;(3) advise the commission on how to maximize public input into commission proceedings, including ways to eliminate language, disability and other barriers;(4) identify, research and advise the commission on consumer issues;(5) assist the commission in the development and implementation of consumer policies and programs; and(6) perform such other duties as prescribed by the commission.B. All complaints received by the division with regard to quality or quantity of service provided by a regulated entity or its competitors shall be recorded by the division for the purpose of determining general concerns of consumers. A report of consumer complaints and their status shall be included in the commission's annual report. Laws 1998, ch. 108, § 8; § 8-8-8, recompiled as § 62-19-14 by Laws 2020, ch. 9, § 59.