the owner of the vehicle ,
for reasons outside of his or her control as determined by the regulations adopted pursuant to this section, is incapable of paying the normal rate charged for the removal and storage of the motor vehicle. An operator may deviate from the otherwise applicable schedule or tariff without the approval of the Authority to charge a lower rate pursuant to this subsection.
"Residential complex" means a group of apartments, condominiums or townhomes intended for use as residential units and for which a common parking area is provided, regardless of whether each resident or unit has been assigned a specific parking space in the common parking area.
NRS 706.4477