Section 689B.029 - Annual report regarding system for resolving complaints of insureds; insurer required to maintain records of and report complaints concerning something other than health care services1. Each insurer that issues a policy of group health insurance in this State shall submit to the Commissioner an annual report regarding its system for resolving complaints established pursuant to subsection 1 of NRS 689B.0285 on a form prescribed by the Commissioner which includes, without limitation: (a) A description of the procedures used for resolving any complaints of an insured;(b) The total number of complaints and appeals handled through the system for resolving complaints since the last report and a compilation of the causes underlying the complaints filed;(c) The current status of each complaint and appeal filed; and(d) The average amount of time that was needed to resolve a complaint and an appeal, if any.2. Each insurer shall maintain records of complaints filed with it which concern something other than health care services and shall submit to the Commissioner a report summarizing such complaints at such times and in such format as the Commissioner may require.Added to NRS by 1997, 309; A 2003, 775; 2017, 2366Amended by 2017, Ch. 376,§106, eff. 7/1/2017.Added to NRS by 1997, 309; A 2003, 775