Current through 82nd (2023) Legislative Session Chapter 535 and 34th (2023) Special Session Chapter 1 and 35th (2023) Special Session Chapter 1
Section 603A.NEW - [Newly enacted section not yet numbered] [Process of appeal for consumer]1. A regulated entity shall establish a process by which a consumer may appeal the refusal of the regulated entity to act on a request made pursuant to section 24 of this act. The process must be: (a) Conspicuously available on the Internet website of the regulated entity; and(b) Similar to the process for making a request pursuant to section 24 of this act.2. Not later than 45 days after receiving an appeal pursuant to subsection 1, a regulated entity shall inform the consumer in writing of:(a) Any action taken in response to the appeal or any decision not to take such action;(b) The reasons for any such action or decision; and(c) If the regulated entity decided not to take the action requested in the appeal, the contact information for the Office of the Attorney General.Added by 2023, Ch. 525,§27, eff. 3/31/2024.