Section 354.440 - Information to be available to enrolleesEvery health maintenance organization shall make available to its enrollees:
(1) The most recent annual statement of financial condition, including a balance sheet and summary of receipts and disbursements;(2) A description of the organizational structure and operation of the health care plan and a summary of any material changes since the issuance of the last report;(3) A description of services and information as to where and how to secure them; and(4) A clear and understandable description of the health maintenance organization's method for resolving enrollee complaints.