Section 7225 - Service quality1.Service quality reporting. The commission by rule shall establish service quality indicators with respect to which service providers shall regularly report. The service quality indicators may relate only to: A. Network trouble rates; [2011, c. 623, Pt. A, §18(NEW).]B. The percentage of network troubles not resolved within 24 hours; [2011, c. 623, Pt. A, §18(NEW).]C. The percentage of installation appointments not met; [2011, c. 623, Pt. A, §18(NEW).]D. The average delay, in days, for missed installation appointments; and [2011, c. 623, Pt. A, §18(NEW).]E. Service outages. [2011, c. 623, Pt. A, §18(NEW).] [2011, c. 623, Pt. A, §18(NEW).]
2.Commission review of service quality. The commission by rule shall establish provider of last resort service quality standards. The commission may impose penalties or require a service provider to provide rebates or rate reductions if the commission finds, after investigation, that a service provider has failed to meet service quality standards. [2011, c. 623, Pt. A, §18(NEW).]
3.Rules. Rules adopted under this section may establish appropriate penalties, rebates or rate reductions that may be applied if the commission finds, after investigation, that a service provider has failed to meet service quality standards. Rules adopted under this section are major substantive rules as defined in Title 5, chapter 375, subchapter 2-A. [2011, c. 623, Pt. A, §18(NEW).]
Added by 2012, c. 623,§ A-18, eff. 8/30/2012.