P.R. Laws tit. 24, § 6165b
The Mental Health and Addiction Services Administration and the Puerto Rico Health Insurance Administration shall prepare all the forms that may be necessary to fully comply with their obligations and responsibilities. They shall oversee the implementation of these provisions as pertains to users and public and private institutions that offer services. They shall conduct investigations and establish procedures to manage complaints lodged by persons who receive mental healthcare services, their legal guardians or their legal representatives.
The Administration and the Puerto Rico Health Insurance Administration shall provide a liaison between persons who receive mental healthcare services and public and private institutions, in order to:
(a) Ensure that persons receive the services to which they are entitled;
(b) intercede in case there is no access to the services that correspond to the disorder and severity of the symptoms and signs, age and characteristics of the patient;
(c) provide persons with severe mental disorders with case management and access to comprehensive services that suit their needs;
(d) outreach chronic and recurring populations to [provider] networks so they may participate and receive the treatment they need for their condition, and
(e) aid in the Health Reform transitional process until the same is completed.
History —Oct. 2, 2000, No. 408, § 14.03; Aug. 6, 2008, No. 183, § 65.