P.R. Laws tit. 24, § 6153k
All mental healthcare service providers shall have offices for people to be offered guidance about their services. As pertains to services offered under the Puerto Rico Government Health Plan and by indirect providers, said offices shall be seated in centrally located places in the area of greater concurrence of the region. These offices shall process any complaint lodged by persons on the services they receive. Complaints are to be managed until the person’s need for services is satisfied. The offices established to provide guidance to patients and their families shall be the responsibility of the entities that administer, coordinate, and plan mental healthcare services for the Puerto Rico Government Health Plan and of indirect providers, and the Health Insurance Administration shall be responsible for overseeing compliance with this provision. As pertains to all other indirect providers, the Insurance Commissioner shall be responsible for overseeing compliance with this provision.
History —Oct. 2, 2000, No. 408, § 2.12; Aug. 6, 2008, No. 183, § 10.