P.R. Laws tit. 3, § 1982
The Office of the Advocate for Patients Beneficiaries of the Health Reform, hereinafter the Office, is hereby created, as an independent juridical entity and separate from any other public agency or entity, with the responsibility of ensuring to the patients beneficiaries of the Health Reform compliance with the Bill of Rights and Responsibilities of the Patient established by §§ 3041 et seq. of Title 24, and coordinating, handling, and solving the problems, needs, and claims of said insured patients, users and consumers of medical-hospital health services in Puerto Rico. In order to comply with these purposes, the Office shall oversee compliance with the following rights and obligations as set forth in §§ 3041 et seq. of Title 24:
(a) The right to high quality health services.
(b) The right to obtain information and to its disclosure.
(c) The right to select plans and providers.
(d) The right to continued health care services.
(e) The right to have access to emergency services and facilities.
(f) The right to participate in treatment decision-making processes.
(g) The right to confidentiality of information and medical records.
(h) The right to be respected and receive equal treatment.
(i) The right to file complaints and grievances.
(j) The duties and responsibilities of patients-beneficiaries of the Health Reform for the responsible use of health services.
History —Apr. 11, 2001, No. 11, § 3; Sept. 3, 2004, No. 248, § 1.