P.R. Laws tit. 8, § 858
(a) The Secretary of Consumer Affairs is hereby directed, pursuant to the Organic Act of the Department, to adopt regulations to enforce compliance with the purposes of this chapter and to set forth a procedure for the disposition of complaints submitted pursuant to same within twenty (20) workdays from the filing of same, unless such a term is waived or extended by written consent from all the parties, or due to a cause that is justified and notified to all concerned parties. If the claimant is not satisfied with the reasons notified by the Department of Consumer Affairs for delays in the resolution of the claim, said claimant may opt for administrative reconsideration and judicial review procedures set forth in the agency regulations, pursuant to the provisions set forth in §§ 2101 et seq. of Title 3. The approval of the regulations shall be carried out pursuant to the provisions set forth in §§ 2101 et seq. of Title 3.
(b) The party adversely affected by the determination issued by the Department of Consumer Affairs may submit a motion to reconsider to the Department, within a term of ten (10) days from the notification of the determination of the Department. The Department shall consider same within ten (10) days after the filing of same. If any determination were made in its consideration, the term to request a judicial review shall begin on the date in which the copy of the notification of the ruling of the Department resolving the motion is filed in the records. If the Department takes no action regarding the motion to reconsider within ten (10) days of its submittal, it shall be understood that said motion was rejected and the term for the judicial review shall commence on said date.
History —Sept. 9, 2000, No. 402, § 9; Sept. 3, 2003, No. 243, § 2.