Section 12-21-5-1.5 - [Effective Until 7/1/2024] Duties; rules(a) The division shall do the following: (1) Adopt rules under IC 4-22-2 to establish and maintain criteria to determine patient eligibility and priority for publicly supported mental health and addiction services. The rules must include criteria for patient eligibility and priority based on the following: (B) A patient's level of daily functioning.(C) A patient's prognosis.(2) Within the limits of appropriated funds, contract with a network of providers to provide services in an appropriate setting that is the least restrictive to individuals who qualify for the services.(3) Require the providers of services funded directly by the division to be in good standing with an appropriate accrediting body as required by rules adopted under IC 4-22-2 by the division.(4) Develop a provider profile that must be used to evaluate the performance of a provider. A provider's profile must include input from consumers, citizens, and representatives of the mental health ombudsman program (IC 12-27-9) regarding the provider's: (A) information provided to the patient on patient rights before treatment;(B) accessibility, acceptability, and continuity of services provided or requested; and(C) total cost of care per individual, using state administered funds.(5) Ensure compliance with all other performance criteria set forth in a provider contract. In addition to the requirements set forth in IC 12-21-2-7, a provider contract must include the following:(A) A requirement that the standards and criteria used in the evaluation of care plans be available and accessible to the patient.(B) A requirement that the provider involve the patient in the choice of and preparation of the treatment plan to the greatest extent feasible.(C) A provision encouraging the provider to intervene in a patient's situation as early as possible, balancing the patient's right to liberty with the need for treatment.(D) A requirement that the provider set up and implement an internal appeal process for the patient.(6) Establish a toll free telephone number that operates during normal business hours for individuals to make comments to the division in a confidential manner regarding services or service providers.(7) Develop a confidential system to evaluate complaints and patient appeals received by the division of mental health and addiction and to take appropriate action regarding the results of an investigation. A provider is entitled to request and to have a hearing before information derived from the investigation is incorporated into the provider's profile. Information contained within the provider profile is subject to inspection and copying under IC 5-14-3-3.(8) Ensure that providers of services of residential care and supported housing for chronic addiction, when used as a recovery residence that receives reimbursement from the office, acquire and maintain the certification required in IC 12-21-2-3(14).(9) Establish and maintain a help line: (A) to provide confidential emotional support and referrals to behavioral health resources to individuals who call the help line; and(B) that is accessible by calling a toll free telephone number.(b) The division may adopt rules under IC 4-22-2 to establish standards for residential care and supported housing for chronic addiction when used as a recovery residence.Amended by P.L. 162-2023,SEC. 8, eff. 7/1/2023.Amended by P.L. 243-2017,SEC. 3, eff. 7/1/2017.Amended by P.L. 172-2017,SEC. 3, eff. 7/1/2017.Amended by P.L. 143-2011, SEC. 17, eff. 7/1/2011.As added by P.L. 40-1994, SEC.33. Amended by P.L. 215-2001, SEC.60; P.L. 28-2004, SEC.112.This section is set out more than once due to postponed, multiple, or conflicting amendments.