Section 20 ILCS 1335/30 - 2-1-1 ServicesOnly a service provider approved by the lead entity may provide 2-1-1 telephone services. The lead entity shall approve 2-1-1 service providers, after considering all of the following:
(1) the ability of the proposed 2-1-1 service provider to meet the national 2-1-1 standards recommended by the Alliance of Information and Referral Systems; (2) the financial stability and health of the proposed 2-1-1 service provider; (3) the community support for the proposed 2-1-1 service provider; (4) the relationships with other information and referral services; and (5) any other criteria as the lead entity deems appropriate.Added by P.A. 096-0599,§ 30, eff. 1/1/2010.