A purchase of service agency must provide a designated telephone number that drivers, parents, foster parents, and legal guardians can use to communicate with the agency at any point before or during a scheduled transport or family visit to notify the agency regarding a late pickup or arrival. The agency must have staff available to accept all calls to the designated telephone number.
The Department must conduct annual checks on a purchase of service agency and the drivers under the agency's employment to ensure compliance with this Section and all applicable laws, regulations, and Department rules. The Department may adopt any rules necessary to implement the provisions of this Section.
20 ILCS 505/4f