Section 431:10H-116.6 - Denial of claims; compliance requirements(a) If a claim under a long-term care insurance contract is denied, the issuer, within sixty days of the date of a written request by the policyholder or certificate holder, or a representative thereof shall:(1) Provide a written explanation of the reasons for the denial; and(2) Make available all information directly related to the denial.(b) Any policy or rider advertised, marketed, or offered as long-term care or nursing home insurance shall comply with this article. L 2007, c 233 , pt of §3 .