Mass. Gen. Laws ch. 25B § 8
The commissioner may cause periodic inspections to be made of distributors or retailers of new appliances in order to determine compliance with this chapter. The commissioner may also work with the chairman of the board of building regulations and standards to coordinate inspections for new products that are also covered by the state building code. The commissioner shall cause investigations to be made of complaints received concerning violations of this chapter and shall report the results of such investigations to the attorney general. The attorney general may institute proceedings to enforce the provisions of this chapter.
Failure to comply with any of the provisions of this chapter shall constitute an unfair or deceptive act under the provisions of chapter ninety-three A. Any person who violates any provision of this chapter shall be punished by a civil penalty of not more than two hundred and fifty dollars or as provided in chapter ninety-three A, whichever is greater. Each violation of this chapter shall constitute a separate offense, and each day such violation continues shall constitute a separate offense.
Mass. Gen. Laws ch. 25B, § 8