Del. Code tit. 6 § 4908A

Current through 2024 Legislative Session Act Chapter 269

Section 4908A - Required notice to customers

(a) All auto repair shops not otherwise complying with subsection (b) of

this section shall post a sign, in a manner conspicuous to the public, which

states as follows:

(1) The customer is entitled to receive a written or oral estimate;

(2) No auto repair work charge may exceed the estimate without the customer's

consent;

(3) The facility shall offer to return to the consumer all replaced parts

except those under warranty or trade-in parts returned to a manufacturer or

distributor; and

(4) Complaints can be made to the Consumer Protection and Fraud Division of

the Delaware Department of Justice.

(b) To the extent an auto repair facility does not post a sign pursuant to

subsection (a) of this section, an automotive repair facility shall, prior to

performing auto repair work, disclose to the customer on a separate document

or the written estimate itself the following language:

"PLEASE READ CAREFULLY

CHECK ONE OF THE STATEMENTS BELOW AND SIGN

I UNDERSTAND THAT, UNDER STATE LAW, I AM ENTITLED TO A WRITTEN ESTIMATE.

________ I REQUEST A WRITTEN ESTIMATE.

________ I REQUEST AN ORAL ESTIMATE.

________ I DO NOT REQUEST A WRITTEN ESTIMATE AS LONG AS THE REPAIR COSTS DO NOT EXCEED $________. THE SHOP MAY NOT EXCEED THIS AMOUNT WITHOUT MY WRITTEN OR ORAL APPROVAL.

________ I WAIVE MY RIGHT TO AN ESTIMATE.

SIGNED ________________ DATE ________________ "

The above language shall be in bold typeset at least as large as the size of the print in the main body of the document. The requirements of this section shall be effective as of January 1, 1997.

6 Del. C. § 4908A

70 Del. Laws, c. 428, § 2.;