Section 928 - Preferred carrier freezes(a) A customer may institute a preferred carrier freeze to prevent a change in such customer's preferred carrier selection without that customer's express consent.(b) The Commission shall promulgate regulations governing the procedures for implementing and lifting preferred carrier freezes and the form and contents of solicitations or other materials provided to the customer regarding preferred carriers freezes. 72 Del. Laws, c. 487, § 1; 70 Del. Laws, c. 186, § 1.;