Section 10192.20 - Marketing procedures; prohibited acts and practices; consumer rate guide(a) An issuer, directly or through its producers, shall do each of the following:(1) Establish marketing procedures to ensure that any comparison of policies by its agents or other producers will be fair and accurate.(2) Establish marketing procedures to ensure that excessive insurance is not sold or issued.(3) Display prominently by type, stamp, or other appropriate means, on the first page of the policy, the following: "Notice to buyer: This policy may not cover all of your medical expenses."
(4) Inquire and otherwise make every reasonable effort to identify whether a prospective applicant for a Medicare supplement policy already has health insurance and the types and amounts of that insurance.(5) Establish auditable procedures for verifying compliance with this subdivision.(b) In addition to the practices prohibited by this code or any other law, the following acts and practices are prohibited: (1) Twisting, which means knowingly making any misleading representation or incomplete or fraudulent comparison of any insurance policies or insurers for the purpose of inducing or tending to induce, any person to lapse, forfeit, surrender, terminate, retain, pledge, assign, borrow on, or convert an insurance policy or to take out a policy of insurance with another insurer.(2) High pressure tactics, which means employing any method of marketing having the effect of or tending to induce the purchase of insurance through force, fright, threat, whether explicit or implied, or undue pressure to purchase or recommend the purchase of insurance.(3) Cold lead advertising, which means making use directly or indirectly of any method of marketing that fails to disclose in a conspicuous manner that a purpose of the method of marketing is the solicitation of insurance and that contact will be made by an insurance agent or insurance company.(c) The terms "Medicare supplement," "Medigap," "Medicare Wrap-Around" and words of similar import shall not be used unless the policy is issued in compliance with this article.(d) The commissioner each year shall prepare a rate guide for Medicare supplement insurance and Medicare supplement contracts. The commissioner each year shall make the rate guide available on or before the date of the fall Medicare annual open enrollment. The rate guide shall include all of the following for each company that sells Medicare supplemental insurance or Medicare supplement contracts in California: (1)(A) For policies sold for effective dates prior to June 1, 2010, a listing of all the policies, plans A to L, inclusive, that are available from the company.(B) For policies sold for effective dates on or after June 1, 2010, a listing of all the policies, plans A to D, inclusive, F, high deductible F, G, and K to N, inclusive, that are available from the company.(C) For policies sold or issued for effective dates on or after January 1, 2020, a listing of all the policies, plans A to D, inclusive, F, high deductible F, G, high deductible G, and K to N, inclusive, that are available from the company.(2)(A) For policies sold for effective dates prior to June 1, 2010, a listing of all the policies, plans A to L, inclusive, for Medicare beneficiaries under 65 years of age that are available from the company.(B) For policies sold for effective dates on or after June 1, 2010, a listing of all the policies, plans, A to D, inclusive, F, high deductible F, G, and K to N, inclusive, for Medicare beneficiaries under 65 years of age that are available from the company.(C) For policies sold or issued for effective dates on or after January 1, 2020, a listing of all the policies, plans A to D, inclusive, F, high deductible F, G, high deductible G, and K to N, inclusive, for Medicare beneficiaries under 65 years of age that are available from the company.(3) The toll-free telephone number of the company that consumers can use to obtain information from the company.(4) Sample rates for each policy listed pursuant to paragraphs (1) and (2). The sample rates shall be for ages 0-65, 65, 70, 75, and 80.(5) The premium rate methodology for each policy listed pursuant to paragraphs (1) and (2). "Premium rate methodology" means attained age, issue age, or community rated.(6) The waiting period for preexisting conditions for each policy listed pursuant to paragraphs (1) and (2).(e) The consumer rate guide prepared pursuant to subdivision (d) shall be distributed using all of the following methods:(1) Through Health Insurance Counseling and Advocacy Program (HICAP) offices.(2) By telephone, using the department's consumer toll-free telephone number.(3) On the department's internet website.(4) In addition to the distribution methods described in paragraphs (1) to (3), inclusive, each insurer that markets Medicare supplement insurance or Medicare supplement contracts in this state shall provide on the application form a statement that reads as follows: "A rate guide is available that compares the policies sold by different insurers. You can obtain a copy of this rate guide by calling the Department of Insurance's consumer toll-free telephone number (1-800-927-HELP), by calling the Health Insurance Counseling and Advocacy Program (HICAP) toll-free telephone number (1-800-434-0222), or by accessing the Department of Insurance's internet website (www.insurance.ca.gov)."Amended by Stats 2019 ch 157 (SB 784),s 8, eff. 7/30/2019.Amended by Stats 2010 ch 328 (SB 1330),s 148, eff. 1/1/2011.Amended by Stats 2009 ch 10 (AB 1543),s 26, eff. 7/2/2009.Amended by Stats 2005 ch 206 (SB 375),s 30, eff. 1/1/2006Added by Stats 2000 ch 706 (SB 764), s 4, eff. 1/1/2001.Amended by Stats 2000 ch 707 (SB 1814), s 5, eff. 1/1/2001.