Cal. Gov. Code § 53055

Current through the 2023 Legislative Session.
Section 53055 - Customer service standards

Each cable television operator or video provider in the state shall establish customer service standards. These customer service standards shall include, but not be limited to, standards regarding the following:

(a) Installation, disconnection, service and repair obligations, employee identification and service call response time and scheduling.
(b) Customer telephone and office hours; procedures for billing, charges, refunds, and credits.
(c) Procedures for termination of service.
(d) Notice of the deletion of a programming service, the changing of channel assignments, or an increase in rates.
(e) Complaint procedures and procedures for bill dispute resolution.

Ca. Gov. Code § 53055

Added by Stats. 1992, Ch. 262, Sec. 1. Effective January 1, 1993.