Section 4-88-1204 - Ticket sale requirements - Refunds(a) An individual who is in the business of selling or reselling tickets to an event or venue in this state or an organization, group, association, partnership, or corporation that sells or resells a ticket to an event or venue in this state shall: (1) Guarantee that the consumer will receive his or her tickets in reasonable time for his or her event;(2) Guarantee that the purchased tickets will provide the consumer valid entry into the event or venue;(3) Maintain a telephone number, email address, live virtual support, provide a physical representative at the venue for the duration of the event or other evolving means of contact for complaints, customer service, and inquiries; and(4)(A) Implement a standard refund policy that provides a consumer a full refund or comparable replacement ticket if:(i) The ticket received by the consumer is counterfeit;(ii) The ticket has been cancelled by the ticket issuer for nonpayment by the original consumer, or for any reason other than an act or omission of the consumer;(iii) The ticket fails to conform to the description provided by the ticket issuer or reseller;(iv) The ticket was not delivered to the consumer before the occurrence of the event, unless the failure of delivery was due to an act or omission of the consumer; or(v) The ticket does not provide the consumer admission to the event or venue for which it was purchased.(B) The refund under subdivision (a)(4)(A) of this section shall include the full order value paid by the consumer for the ticket, in addition to all fees charged in connection with that purchase, including without limitation download fees, delivery fees, shipping fees, and sales taxes.(b) If an event is cancelled and not rescheduled, a consumer is entitled to a refund as provided in subdivision (a)(4)(A) of this section from the ticket issuer, ticketing platform, or reseller from which he or she directly purchased the ticket.(c)(1) It is a violation of the Deceptive Trade Practices Act, § 4-88-101 et seq., if a ticket issuer, ticketing platform, or reseller fails to refund according to subdivision (a)(4)(A) of this section.(2) All available remedies are actionable for a violation of subdivision (c)(1) of this section under § 4-88-107 of the Deceptive Trade Practices Act, § 4-88-101 et seq.Added by Act 2023, No. 590,§ 1, eff. 4/11/2023.