Section 1-7 - Program Responsibilities (a) Client responsibilities: - (i) Complete an application in the manner and form prescribed by DFS. The application shall:
- (B) Provide an answer to the questions asked on the application and provide verification to support the answers.
- (C) Be signed in ink, under penalty of perjury, by the applicant or the applicant's representative.
- (ii) Cooperate with the process of determining initial and ongoing eligibility by providing:
- (A) Information essential to reach a decision on eligibility.
- (B) Documents for required verification including estimated hours of child care need and the reason for the need.
- (C) A written statement authorizing a person to represent the applicant or other assistance unit adults if desired.
- (D) Verification of any changes within 10 days of the change which may affect eligibility or benefit amount. If the change is not reported within the 10 day reporting period, any increase in child care benefits resulting from the change shall be effective the date the change was reported.
- (E) Verification as specified by DFS to establish the child care provider's eligibility for payment.
- (F) Verification of compliance with other DFS Assistance Programs and Medicaid.
(b) DFS responsibilities: - (i) Assure child care requirements have been met and established procedures have been followed.
- (ii) Inform the clients concerning their rights and responsibilities as outlined in Sections 6 and 7(a).
- (iii) Provide an application in the manner and form prescribed by DFS upon request during regular business hours.
- (iv) Make a decision on the application within 30 days of the application date and provide the client with written notice concerning the decision.
- (v) Act on reported changes immediately to assure either child care services continue or assistance is terminated.
- (vi) Assure the provider has completed the licensing or registration process and has been enrolled for payment.
- (vii) Coordinate the authorization of services with the work program case managers or Child Protective Services (CPS) to assure the client's child care needs are met.
- (viii) Review the child care case for possible continuation of child care payments when a POWER, Medicaid or SNAP case has been closed because of increased earnings.
- (ix) Audit the billing form using DFS procedures.
- (x) Assure payments within 30 days of the bill submission date.
- (xi) Assure overpayments have been instituted promptly and within the established guidelines.
- (xii) Establish a procedure for handling client and provider complaints.
- (xiii) Provide client with notice of any adverse action.