048-10 Wyo. Code R. § 10-1
(a) The Administrator on his own initiative or upon receipt of a complaint may conduct an informal investigation of a program. The Administrator may choose not to investigate oral complaints from a complainant. The Administrator shall conduct an informal investigation upon receipt of a written informal complaint signed by the complainant. The purpose of an informal investigation is to endeavor to bring about satisfaction of the complaint without a formal hearing.
(b) If the Administrator receives a written complaint or decides to conduct an investigation on his own initiative, the Administrator shall notify the president of the board of directors of the program of the nature of the complaint and the activities to be undertaken as part of the informal investigation.
(c) The investigation may include on-site inspection and collection of all the available pertinent information concerning the operations of the program. The Division may consult with the program director, the governing body of the program, the staff of the program, if relevant, the clients, the parents or guardians of the clients, and other pertinent and reliable sources of information about the program.
048-10 Wyo. Code R. § 10-1