044-13 Wyo. Code R. § 13-12
Current through April 27, 2019
A complaint investigation procedure shall be implemented which assures:
(a) A mechanism through which written enrollee complaints may be filed and presented by the enrollee or his authorized representative;
(b) The source of the complaint, and the date filed;
(c) A written review of the complaint;
(d) Provision for informal discussions, consultations or conferences between the complainant and a person of authority to resolve or recommend the resolution of the complaint within thirty (30) days;
(e) A description of the conclusions and results; and
(f) Maintenance of a file for all written complaints for annual review by the commissioner or the administrator.
044-13 Wyo. Code R. § 13-12