(a) Compliance or operational questions shall be directed to the Park Superintendent.
(b) If the problem cannot be resolved at the park level, the Division shall be contacted. In addition: - (i) The Park Superintendent shall submit a letter addressing the issue with copies of the documentation to the Division and Concessionaire.
- (ii) The Concessionaire shall submit a letter addressing the issue to the Division and provide a copy to the Park Superintendent.
- (iii) The Division Director shall mediate the issue. It will be at the Division Director's discretion to present the issue to the Commission for their consideration and recommendation.
- (iv) Should the decision be made to present the issue to the Commission, a telephone conference call may be used to expedite the process.
- (v) The written decision of the Division Director shall be final.
(c) When Concessionaires fail to meet contract standards and remediation is unsuccessful, the state may move to terminate the contract with the aid of the Wyoming Attorney General.
024-13 Wyo. Code R. § 13-2