Section 3-11 - Complaints (a) Informal complaints may be resolved at the discretion of the Commission.
(b) Formal complaints to the Commission: - (i) A formal complaint shall contain:
- (A) A clear and concise statement of the relevant facts;
- (B) Reference to the statutes, rules or orders that the complainant alleges have been violated;
- (C) The name and contact information of the complainant;
- (D) The name and address of attorneys involved, if any; and
- (E) The name of the respondent against which the complaint is made and whether a hearing is requested. A formal complaint requesting a hearing must be in writing.
- (ii) A respondent shall file an answer to a formal complaint within 20 days after the date of its receipt. The respondent may request a hearing, in writing, on any formal complaint.
- (iii) The complainant and respondent may resolve any formal complaint by written agreement filed with and approved by the Commission.
(c) Complaints to a utility: - (i) Each utility shall make a full and prompt investigation of all complaints and shall retain a record of all such complaints received for a period of three years; and
- (ii) The record shall include the name and address of the complainant, the date and character of the complaint and its resolution.
023-3 Wyo. Code R. § 3-11