Section PSC 2.08 - Informal complaints(1) Informal complaints may be made in writing addressed to the commission. Letters may be considered as informal complaints. Matters presented in this manner are handled by correspondence or other informal investigation or by a formal investigation instituted by the commission upon its own motion.(2) Complaints with respect to public utility rates, practices, or service made by less than 25 persons (see s. 196.26, Stats.) will be treated as informal complaints. The commission may open a docket in these matters upon its own motion.Wis. Admin. Code Public Service Commission § PSC 2.08
CR 00-187: CR Register June 2002 No. 558, eff. 7-1-02.