Section PSC 113.0610 - Customers' complaints(1) Each utility shall investigate and keep a record of complaints received by it from its customers in regard to safety, service, or rates and the operation of its system with appropriate response times designated for critical safety and monetary loss situations. The record shall show the name and address of the complainant, the date and nature of the complaint, the priority assigned to the assistance and its disposition and the time and date thereof.(2) Each utility also shall document all contacts and action relative to deferred payment agreements and disputes.Wis. Admin. Code Public Service Commission § PSC 113.0610
CR Register, July, 2000, No. 535, eff. 8-1-00.