Wis. Admin. Code Public Service Commission PSC 113.0608
Each utility with 25,000 customers or more shall establish procedures to record and monitor its response times for emergencies, such as calls for assistance from police, fire, emergency medical services officials and any calls or reports of wire contacts, dig-ins, wires down, utility facilities on fire, unauthorized entry into utility facilities, unsecured public access to energized equipment, or any similar activity on or near utility facilities constituting a hazardous condition or an immediate threat or danger to persons, customers' property, customers business operations or general property. In general, the records of these calls should include the date and time received; the identity (if known) of the caller; the identity of the person receiving the call; the location and nature of the problem, incident, or accident; the time the utility responder arrived at the location; the total time to respond; and the final disposition or resolution of the problem.
Wis. Admin. Code Public Service Commission PSC 113.0608
It is recognized that strict compliance with this rule may be difficult during major system-wide or large area emergencies, for example, major wind or ice storms where many outage reports may also involve reports of "wires down." However, reasonable efforts should still be made to identify and give priority response to calls for assistance from police and fire officials who may be "first responders." This will allow these locations to be secured so the police or fire units can be released to pursue other duties.