Section Trans 58.04 - Active System OperationThe active system is accessible 365 days a year, 24 hours a day, with the exception of monthly planned routine maintenance required to apply security patches and server updates as well as periodic unplanned and unscheduled system outages due to equipment or network failure. The following procedures shall apply to the active system:
(1) The department shall monitor the system during regular work hours of 8:00 a.m. to 4:30 p.m. Monday through Friday. The system may not be monitored during state holidays. Standby status may be used by department staff to monitor the system during non-work hours. (2) System outages shall be reported by the department or the system vendor or both as deemed necessary and service shall be restored as soon as practicable. The department may not provide a credit or refund for outages or time that the active system is not available.Wis. Admin. Code Department of Transportation Trans 58.04
Adopted by, CR 19-006: cr. Register September 2020 No. 777, eff. 10/1/2020