Section DHS 252.16 - Card replacement(1) The household shall report the loss, theft or damage of the EBT card immediately to recipient customer service. The department shall replace the EBT card within 5 business days following notice by the household to recipient customer service. Note: This provision varies from federal food stamp regulations in 7 CFR 274.12(g)(5)(ii) as allowed by a waiver approved by the U.S. department of agriculture.
(2) The department shall require ES agencies to maintain card issuance capability for emergency card replacement. The department may institute a card replacement fee not to exceed the actual cost to replace the card if the card loss rate is excessive. The fee may be subtracted from the current food stamp allotment.Wis. Admin. Code Department of Health Services DHS 252.16
Cr. Register, August, 1999, No. 524, eff. 9-1-99.