Section DHS 94.48 - Grievances involving several programs(1) If a client has presented the same grievance against several programs, each of which would ordinarily use a different client rights specialist, the client rights specialists from all the programs named in the grievance may: (a) Jointly conduct the investigation;(b) Delegate the task to one or more of the client rights specialists involved; or(c) Refer the matter to the county department or the office of the department with jurisdiction over the services offered by the program for an immediate county or first state review.(2) If the client rights specialist or specialists believe the investigation of the grievance will require more time to complete than is allowed under the time limits established in this subchapter, the client rights specialist or specialists shall establish a reasonable time limit for completing the investigation. The client rights specialist or specialists shall notify the client, any person acting on the client's behalf and the program manager of the time limit within 10 days after beginning the inquiry.(3) If there is an objection to the proposed time limit for completing the investigation, the client rights specialist shall attempt to reach an informal resolution of the objection. If the client, person acting on behalf of the client or the program manager continues to object, that person may request a review of the issue by the county department or the state grievance examiner, whichever would normally hear an appeal of the program level review. In the absence of a request, the time limit established by the client rights specialist or specialists for completing the investigation shall be controlling.Wis. Admin. Code Department of Health Services DHS 94.48
Cr. Register, June, 1996, No. 486, eff. 7-1-96.