Section DHS 36.19 - Consumer rights(1) The CCS shall comply with the patient rights and grievance resolution procedures in s. 51.61, Stats., and ch. DHS 94, and all of the following: (a) Choice in the selection of recovery team members, services, and service providers.(b) The right to specific, complete and accurate information about proposed services.(c) For Medical Assistance consumers, the fair hearing process under s. DHS 104.01 (5). For all other consumers how to request a review of a CCS determination by the department. Note: A written request for review of the determination of need for psychosocial rehabilitation services should be addressed to the Bureau of Prevention, Treatment and Recovery, 1 W. Wilson Street, Room 850, P.O. Box 7851, Madison, WI 53707-7851.
(1m) Consumers shall not be required to use telehealth to receive services and an in-person option must be available. Providers are not required to provide services via telehealth to an individual or a program.(2) The service facilitator shall ensure that the consumer understands the options of using the formal and informal grievance resolution process in s. DHS 94.40 (4) and (5).Wis. Admin. Code Department of Health Services DHS 36.19
CR 04-025: cr. Register October 2004 No. 586, eff. 11-1-04; corrections made under s. 13.92(4) (b) 7, Stats., Register November 2008 No. 635.Amended by, CR 23-053: cr. (1m) Register September 2023 No. 813, eff. 10/1/2023