Section 480-160-050 - Records retention(1)General provisions. A pilotage service provider must keep all business records and reports for at least three years following the date those documents are created unless otherwise specified in these rules or unless a longer retention period is required by another governmental entity.(2) A pilotage service provider is deemed in compliance with the requirements of this section (records retention), WAC 480-160-060 (reporting requirements), and 480-160-160 (complaints) if the information required is provided by an organization of licensed pilots or an employer on the pilotage service provider's behalf.(3)Customer service records. A pilotage service provider must maintain complete and accurate customer service records for all customers the provider serves. (a) A pilotage service provider must keep customer service records on file in the provider's general office for at least three years.(b) Customer service records must be retained either in a searchable electronic format, or in alphabetical, service address, or service route order.(c) Customer service records must show at least the following information:(i) The name and service address of the customer;(ii) The billing address of the customer, if different than the service address;(iii) Categories and quantity of pilotage or other services provided, including extra services provided;(iv) Information required to provide, on customer request, a detailed description of the amount billed the customer;(vi) Amounts collected; andWash. Admin. Code § 480-160-050
Adopted by WSR 19-11-012, Filed 5/3/2019, effective 6/3/2019