Section 246-366A-190 - Complaints(1) School officials shall establish a written complaint process, if such a written process does not already exist. The complaint process must clearly describe the means for a person to file a written complaint concerning failure to comply with a provision of these rules that jeopardizes the health and safety of students. At a minimum, the process shall provide for: (a) Promptly investigating all complaints;(b) Correcting conditions not in compliance with these rules within an appropriate time frame given the level of risk to health and safety;(c) Providing notification for imminent health hazards in accordance with WAC 246-366A-020;(d) Promptly communicating with the complainant regarding the outcome of the investigation, and the actions and time frame proposed to address any verified conditions not in compliance with these rules; and(e) Communicating with the local health officer about the outcome of complaint investigations referred to school officials by the local health officer.(2) The local health officer who receives a complaint concerning failure to comply with a provision of these rules that jeopardizes the health and safety of students shall: (a) Promptly inform school officials that a complaint was filed with the local health officer;(b) Conduct a preliminary inquiry to determine if an imminent health hazard exists;(c) Investigate the complaint in consultation with school officials if an imminent health hazard exists;(d) Either refer the complaint to school officials or investigate the complaint in consultation with school officials if an imminent health hazard does not appear to exist; and(e) Communicate with the complainant about the outcome of the complaint investigation.Wash. Admin. Code § 246-366A-190
Statutory Authority: RCW 43.20.050. 10-01-174, 10-12-018 and 11-10-080, § 246-366A-190, filed 12/22/09, 5/21/10 and 5/3/11, effective 7/1/13.