Section 246-335-455 - Quality improvement programEvery home care licensee must develop and operationalize a quality improvement program to ensure the quality of care and services provided throughout all approved service areas including, at a minimum:
(1) A complaint process that includes a procedure for the receipt, investigation, and disposition of complaints regarding services provided;(2) A method to identify, monitor, evaluate, and correct problems identified by clients, families, personnel, contractors, or volunteers; and(3) A system to assess client satisfaction with the overall services provided by the agency.Wash. Admin. Code § 246-335-455
Adopted by WSR 18-06-093, Filed 3/6/2018, effective 4/6/2018