This section describes leadership's role in assuring care is provided consistently throughout the hospital and according to patient and community needs.
The hospital leaders must:
(1) Appoint or assign a nurse at the executive level to:(a) Direct the nursing services; and(b) Approve patient care policies, nursing practices and procedures;(2) Establish hospital-wide patient care services appropriate for the patients served and available resources which includes:(a) Approving department specific scope of services;(b) Integrating and coordinating patient care services;(c) Standardizing the uniform performance of patient care processes;(d) Establishing a hospital-approved procedure for double checking certain drugs, biologicals, and agents by appropriately licensed personnel; and(e) Ensuring immediate access and appropriate dosages for emergency drugs;(3) Adopt and implement policies and procedures which define standards of care for each specialty service;(4) Provide practitioner oversight for each specialty service with experience in those specialized services. Specialized services include, but are not limited to: (f) Critical or intensive care;(g) Alcohol or substance abuse;(5) Provide all patients access to safe and appropriate care;(6) Adopt and implement policies and procedures addressing patient care and nursing practices;(7) Require that individuals conducting business in the hospital comply with hospital policies and procedures;(8) Establish and implement processes for:(a) Gathering, assessing and acting on information regarding patient and family satisfaction with the services provided;(b) Posting the complaint hotline notice according to RCW 70.41.330; and(c) Providing patients written billing statements according to RCW 70.41.400;(9) Plan, promote, and conduct organization-wide performance-improvement activities according to WAC 246-320-171;(10) Adopt and implement policies and procedures concerning abandoned newborn babies and hospitals as a safe haven according to RCW 13.34.360;(11) Adopt and implement policies and procedures to require that suspected abuse, assault, sexual assault or other possible crime is reported within forty-eight hours to local police or the appropriate law enforcement agency according to RCW 26.44.030.Wash. Admin. Code § 246-320-136
Statutory Authority: Chapter 70.41 RCW and RCW 43.70.040. 09-07-050, § 246-320-136, filed 3/11/09, effective 4/11/09.