All complaints regarding possible child abuse or neglect occurring in a child care setting must be referred to the child protective services unit at the local department serving the area where the vendor is located. All other complaints must be referred to the department's hotline, which will be provided to parents during intake at initial eligibility determination and will be available on the department's website .
8 Va. Admin. Code § 20-790-90
Statutory Authority: §§ 22.1-16 and 22.1-289.046 of the Code of Virginia.