21 Va. Admin. Code § 5-10-30
All regulations shall be applied collectively, to the extent relevant, in connection with specific determinations made by the Commission in the course of its regulatory function. The Commission will make its determination on the basis of specific characteristics and circumstances of the individual matter under consideration and in light of the basic statutory purposes for regulation in the particular area. The captions of the various regulations are for convenience only. Should there be a conflict between the caption and the text of a regulation the text will be the controlling factor.
Because regulations and forms cannot adequately anticipate all potential application requirements, the failure to satisfy all regulatory standards of the Commission will not necessarily foreclose the possibility of a favorable disposition of a matter pending before the Commission, and, similarly will not necessarily preclude an unfavorable disposition if the specific characteristics and circumstances so warrant.
21 Va. Admin. Code § 5-10-30
Statutory Authority
§ 13.1-523 of the Code of Virginia.