The utility shall maintain a consolidated list of active subscriber organizations, including the number of low-income customers for each organization. Each subscriber organization shall retain a record of all disclosure forms, low-income customer proof of eligibility, and subscriber allocation lists for a period of at least three years.
Each subscriber organization shall retain copies of subscriber contracts for a period of at least one year from the date of their expiration. Each of these documents must be made available immediately upon request from the commission or commission staff. A subscriber organization shall retain customer billing and account records and complaint records for at least three years.
20 Va. Admin. Code § 5-340-90
Statutory Authority: § 12.1-13 and 56-594.3 of the Code of Virginia.