20 Va. Admin. Code § 5-312-60

Current through Register Vol. 40, No. 22, June 17, 2024

Section 20VAC5-312-60 - Customer information

A. A competitive service provider shall adequately safeguard all customer information and shall not disclose such information unless the customer authorizes disclosure or unless the information to be disclosed is already in the public domain. This provision, however, shall not restrict the disclosure of credit and payment information as currently permitted by federal and state statutes.

B. The local distribution company shall provide, upon the request of a competitive service provider, a mass list of eligible customers. A competitive service provider shall adequately safeguard all of the information included on the mass list and shall not disclose such information unless the customer authorizes disclosure or unless the information to be disclosed is already in the public domain.

1. The mass list shall include the following customer information:

(i) customer name;

(ii) service address;

(iii) billing address;

(iv) either an account number, a service delivery point, or universal identifier, as applicable;

(v) meter reading date or cycle;

(vi) wholesale delivery point, if applicable;

(vii) rate class and subclass or rider, as applicable;

(viii) load profile reference category, if not based on rate class; and

(ix) up to twelve months of cumulative historic energy usage and annual peak demand information as available.

2. Prior to disclosing any information on the mass list, the local distribution company shall provide each customer the opportunity to have the information itemized in subdivision 1 of this subsection withheld, in total, from the mass list.

3. The local distribution company shall update or replace the list annually. Prior to each update, each customer shall be provided an opportunity to reverse the prior decision regarding the disclosure of the information included on the mass list.

4. The local distribution company shall prepare and make available the mass list by means specified by the VAEDT or as otherwise provided by the local distribution company's tariff approved by the State Corporation Commission.

C. A competitive service provider choosing to utilize the mass list shall use the most recent mass list made available by the local distribution company.

D. A competitive service provider shall obtain customer authorization prior to requesting any customer usage information not included on the mass list from the local distribution company. A competitive service provider shall provide evidence of such authorization, in the manner required to demonstrate authorization to enroll a customer in 20VAC5-312-80 B, upon request by the customer or the State Corporation Commission.

20 Va. Admin. Code § 5-312-60

Derived from Virginia Register Volume 17, Issue 22, eff. August 1, 2001; amended, Virginia Register Volume 25, Issue 8, eff. January 1, 2009.

Statutory Authority

§§ 12.1-13 and 56-576 of the Code of Virginia.