14 Va. Admin. Code § 5-400-60

Current through Register Vol. 40, No. 22, June 17, 2024

Section 14VAC5-400-60 - Standards for prompt investigation of claims

A. Within 15 calendar days after receipt by the insurer of any required properly executed proof of loss, a first party claimant shall be advised of the acceptance or denial of the claim by the insurer. If the insurer needs more time to determine whether a claim should be accepted or denied, it shall notify the first party claimant within 15 calendar days after receipt of the proof of loss giving the reasons more time is needed.

B. If an investigation of a first party claim has not been completed, an insurer shall, within 45 calendar days from the date of the notification of a first party claim and every 45 calendar days thereafter, send to the first party claimant a written notice setting forth the reasons additional time is needed for investigation.

Derived from Regulation 12, Case No. 19961, §7, eff. September 15, 1978; Amended, Virginia Register Volume 33, Issue 22, eff. 1/1/2018.

Statutory Authority: §§ 12.1-13, 38.2-223, and 38.2-510 of the Code of Virginia.