Section R512-75-3 - Procedures for Filing an Initial Informal Non-adjudicative Complaint with Child and Family Services(1) An aggrieved person shall first make a reasonable attempt to resolve a complaint with a caseworker and the caseworker's supervisor. If resolution is not reached, a complaint may be filed with the regional office.(2) If there is a filing of an initial complaint with a regional office, the complaint must be filed within six months from the date of the alleged circumstances giving rise to the complaint. A complaint may be made in any form. (3) Each complaint shall: (a) include the aggrieved person's name, address, and phone number;(b) describe Child and Family Services' alleged act or omission in sufficient detail to inform Child and Family Services of the nature and date of the alleged event; and(c) describe the action desired.(4) The complaint shall be provided to the Child and Family Services regional designee. The region shall have ten business days from the date of the filing of the complaint to submit a response to the complaint.(5) The procedures for an investigation of the complaint by the regional office.(a) Complaints received by Child and Family Services' Constituent Services Office will be forwarded to the regional office or appropriate Child and Family Services staff to address the complaint. The regional office or state specialist will contact the complainant and address the complaint. The Child and Family Services regional office or Child and Family Services staff may hold meetings to discuss the complaint. The review shall be conducted to the extent necessary to assure that relevant facts are considered. If the complaint is resolved, no further action is necessary.(b) Within 20 business days of receiving the complaint, the regional office or Child and Family Services staff shall issue a written decision to the Child and Family Services Constituent Services Office, setting forth its action plan to address the complaint or to explain the resolution of the complaint.(c) If a complaint filed with a regional office is not resolved to the satisfaction of the complainant, the complaint shall be forwarded to the Child and Family Services Constituent Services Office.(d) A complaint filed with the Child and Family Services Constituent Services Office that is not resolved to the satisfaction of the complainant shall be forwarded to the Office of the Child Protection Ombudsman. Child and Family Services shall immediately notify the aggrieved person in writing that the complaint is being forwarded to the Office of Child Protection Ombudsman. Child and Family Services will forward copies of correspondence regarding the steps taken by Child and Family Services to address the complaint to the Office of Child Protection Ombudsman.Utah Admin. Code R512-75-3
Amended by Utah State Bulletin Number 2022-07, effective 3/11/2022